Safelite AutoGlass

In early May of this year I was referred to safelite by my insurance company to have my windshield repaired on my FJ cruiser. Upon picking my truck up after the replacement, my husband inspected the windshield and noticed that the panels surrounding my windshield were loose, the paint on the panels sounding my windshield were scratched, and there were 6 dents on my roof surrounding the panels that hold my windshield in. My husband brought it to the managers attention and he told my husband that the paint was like that when we bought it to him, the dents were not done by him, and the panels were broken due to the installation being difficult. The manager told my husband he would order parts from Toyota to have the panels replaced. Months went by with no contact so my husband went back to the store and the manager then told my husband that the panels were broken from his “ shirt getting caught on them during removal “. I ended up taking my truck to a collision repair shop to get a second opinion, they told me that the type of damage that was done to my truck was indeed done during the replacement, including the scratches on my paint, and quoted to damage at over $3,000. ( my roof will have to be replaced due to dents, my panels will have to be repainted, clips will have to be replaced , as well as other repairs ) I contacted the safelite store again today, ( august 9, 2021 ) and he told me that he was “Just about to give me a call today “ which I knew was a lie because it’s been over 3 months since the incident happened. I proceeded to ask for a corporate phone number and an email to his head boss… he gave me a nonexistent email address and I am unable to get in contact with anyone via the corporate phone number that I’ve been trying to reach out to. I’m BEYOND frustrated with the service I have received from them and I honestly think they shouldn’t be working on people’s cars if they’re going to damage them and then lie about it.NegativeQuality, ProfessionalismServicesAuto windshield replacement

Today I had Safelite Auto come out to my house to fix a chip in my windshield. When I left to run errands I asked if I needed to stay, the tech stated no and she would leave the receipt on my seat. When I returned home I went to go look at my windshield. There was now a 2 inch crack and the chip was still there, not fixed. I never received from the tech stating they damaged my windshield. I called Safelite auto and spoke with a gentleman there, when I was explaining what had happened, the guy I was speaking with cut me off before I could finish and said " Didn't you sign a waiver" I told him well no, my husband did. He said " Well this sometimes happens, and thats the risk you run doing this service". There was no apology, no offer of solution, nothing. When I brought up the fact my husband signed the waiver for my car I did not so the waiver should be voided he said " Well, I will have to have someone call you back". I then a few hours later called Safelite back after not getting a call and spoke with the Manager. The manager wasn't very much help either. She was not offering ANY solutions, other then they could refund my insurance company and then they could create a new claim to have my windshield completely replaced, and that would only happen after I pay my $500 deductible. I then told her that the crack they created was 2 inches and I read they can fix cracks up to 6inches. Only then she offered to have the same tech who has previously cracked my windshield come out and try to fix my windshield again. BUT she could crack it more and then it would have to be replaced. I declined further service from Safelite and called my insurance company and will be going through a different glass company to fix what Safelite did. SO not only did Safelite make my window shield worse, they were completely rude and seemed ONLY concerned about the waiver, they then only offered a solution after I prompted them to do so. So my ADVICE would be to not go through Safelite, they do not stand by there work, but if you do go through Safelite do not sign the waiver. UPDATE: the owner of the store below that commented didn’t address AGAIN the costumer service. Just essentially said we can try to fix it. Go through a company who can do better then a “maybe”, check out this companies Facebook reviews also before choosing this company

First off, I’m not one to usually complain and I’m extremely easy going. I’ve also used Safelite for a lot of our other cars and we’ve never had a problem like this and we’ve been returning customers. My window had to be ordered many times, which took months, because the wrong window kept being ordered by them. But I figured it’s okay, we’ll eventually get my window for my car. This last time, the wrong window was STILL ordered but was put in. My husband did ask to look at the window but they said no and that they would be the ones to double check, which they said they did, but it was STILL incorrect. The window doesn’t sit right or seal that they put in and is sticking out SO far. But I’m going to another glass place (Glass Doctor, which has good reviews) to get the correct window in. My window also isn’t heated, which that’s the kind of window that it needs to be. The technician also damaged my car while putting the window in which is SO frustrating. My trim around the window has broken clips and won’t stay up anymore! And the back seatbelt is being squished by a part of the window bracket so one of my back seat belts doesn’t work anymore! I’m terrified to let them touch my car again because of our extremely horrible experience. Stay far, far away. I’m telling absolutely everyone to stay away as we’ve never experienced such horrible service.NegativeResponsiveness, Quality, Professionalism, Value

I came here as a recommended shop by my insurance. I was assured by not only my insurance company but by their bigger store in Anchorage who handled the appointment scheduling that I was going to be taken care of by their professional staff. They replaced my rear window that was severely damaged due to unknown reasons but did not manage to fully fall. I get crash wrap installed by this shop to prevent the rear window from fully falling apart. I decide to vacuum my car about 2 weeks, give or take, after this appointment because gravel gets everywhere and that’s when I discovered that the rear part of my truck, in between the cab and bed, and bed of my truck (there was very little in the bed) LITTERED with glasses pieces. Especially the rear seat area. It is outlined in the Safelite website that “The technician will clean all of the windows and vacuum any broken glass out of your vehicle.” I am disappointed that they let me leave their shop with glass littered everywhere. I have photographic and video proof of the before and after. What’s more is that I did not park my truck in my garage at all while I waited for the appointment. I even took the shops advice and didn’t drive my car until the appointment to avoid further damage to the rear window. Now, I discovered glass on the floor of my garage as well. Which further leads me to believe that not a single effort was made to clean up after their work. I understand if they cleaned and advised me that a small amount of debris may uncover itself the more I drive the truck. But the amount of glass I found is NOT indicative of that. Shame on me for not checking this before hand and believing that this shop would take care of me. Here’s to hoping that no short cuts (because no effort was made to clean up after their work) were taken in the install of the rear window that would compromise the interior cab of my truck. 10/10 would NOT recommend taking your car here and CHECK the quality of their working ESPECIALLY the clean up if you do. Lastly, I cleaned up all of the glass myself (hopefully I got most of it) and have all the fragments in my shop vac.

Appointment was at 3 and I was told my truck would be done in an hour and a half, but it took 2hrs and 45min before I was completed. Hard to find good service in Fairbanks...someone please prove me wrong! UPDATE: Driver side gutter molding now missing, called and was told they would schedule me a warranty appointment. Had to go in to talk to the manager and he sent the tech out to tell me that it was missing when it got there but his pre-inspection photos didn't show that part of the vehicle (even though the tech said it was missing) he chose not to get it in the photo. The manager made a note to order me a new one...instead of actually ordering me a new one. Guess we'll see...

Really quick and fast service. They keep you ipdated in the progress if you have to have a windshield replaced. They have great customer service. However I keep my car in mint condition the interior of my car is like new. I got my car back very dirty. I went to clean my seats and there was this black greasy substance I cleaned up from my seats. The floor mats were dirty and the car had to be vacuumed and detailed. Great service however a not so clean outcome. I would use this company again only because I had a crystal fusion windshield warranty and it was free. I wish they could be cleaner.