Safelite AutoGlass

Really quick and fast service. They keep you ipdated in the progress if you have to have a windshield replaced. They have great customer service. However I keep my car in mint condition the interior of my car is like new. I got my car back very dirty. I went to clean my seats and there was this black greasy substance I cleaned up from my seats. The floor mats were dirty and the car had to be vacuumed and detailed. Great service however a not so clean outcome. I would use this company again only because I had a crystal fusion windshield warranty and it was free. I wish they could be cleaner.

I brought two vehicles in for chip repairs. They cracked both windshields during the repair process. My insurance did not cover any of the replacement cost based on my deductible, so I had to pay for both replacements out of pocket. I brought one of those vehicles back again due to a whistling sound from the new windshield, which they replaced under warranty. I still have yet to get my safety cameras aligned after that replacement, which will cost me $75 and my car has no crash prevention features in the meantime. All for a couple easy chip repairs.

Appointment was at 3 and I was told my truck would be done in an hour and a half, but it took 2hrs and 45min before I was completed. Hard to find good service in Fairbanks...someone please prove me wrong! UPDATE: Driver side gutter molding now missing, called and was told they would schedule me a warranty appointment. Had to go in to talk to the manager and he sent the tech out to tell me that it was missing when it got there but his pre-inspection photos didn't show that part of the vehicle (even though the tech said it was missing) he chose not to get it in the photo. The manager made a note to order me a new one...instead of actually ordering me a new one. Guess we'll see...

Needed to get cracks in my windshield replaced. My first time into Safelite and the employees are sitting in their chairs feet up on the counter, vaping stuff on the counter, first impressions were not good seemed very grungy. Dropped my vehicle off and did not hear from them till I called hours later and was told thay my vehicle had been done 3 hours prior to my call. They didn't update me or attempt to let me know my vehicle was done which made what I thought would be a short while without my vehicle turn into a few cab trips to get errands done. My rating is based on service quality and the poor impression upon walking in. 2 stars for at least doing the bare minimum with nothing notable service wise.

Today I had Safelite Auto come out to my house to fix a chip in my windshield. When I left to run errands I asked if I needed to stay, the tech stated no and she would leave the receipt on my seat. When I returned home I went to go look at my windshield. There was now a 2 inch crack and the chip was still there, not fixed. I never received from the tech stating they damaged my windshield. I called Safelite auto and spoke with a gentleman there, when I was explaining what had happened, the guy I was speaking with cut me off before I could finish and said " Didn't you sign a waiver" I told him well no, my husband did. He said " Well this sometimes happens, and thats the risk you run doing this service". There was no apology, no offer of solution, nothing. When I brought up the fact my husband signed the waiver for my car I did not so the waiver should be voided he said " Well, I will have to have someone call you back". I then a few hours later called Safelite back after not getting a call and spoke with the Manager. The manager wasn't very much help either. She was not offering ANY solutions, other then they could refund my insurance company and then they could create a new claim to have my windshield completely replaced, and that would only happen after I pay my $500 deductible. I then told her that the crack they created was 2 inches and I read they can fix cracks up to 6inches. Only then she offered to have the same tech who has previously cracked my windshield come out and try to fix my windshield again. BUT she could crack it more and then it would have to be replaced. I declined further service from Safelite and called my insurance company and will be going through a different glass company to fix what Safelite did. SO not only did Safelite make my window shield worse, they were completely rude and seemed ONLY concerned about the waiver, they then only offered a solution after I prompted them to do so. So my ADVICE would be to not go through Safelite, they do not stand by there work, but if you do go through Safelite do not sign the waiver. UPDATE: the owner of the store below that commented didn’t address AGAIN the costumer service. Just essentially said we can try to fix it. Go through a company who can do better then a “maybe”, check out this companies Facebook reviews also before choosing this company

First off, I’m not one to usually complain and I’m extremely easy going. I’ve also used Safelite for a lot of our other cars and we’ve never had a problem like this and we’ve been returning customers. My window had to be ordered many times, which took months, because the wrong window kept being ordered by them. But I figured it’s okay, we’ll eventually get my window for my car. This last time, the wrong window was STILL ordered but was put in. My husband did ask to look at the window but they said no and that they would be the ones to double check, which they said they did, but it was STILL incorrect. The window doesn’t sit right or seal that they put in and is sticking out SO far. But I’m going to another glass place (Glass Doctor, which has good reviews) to get the correct window in. My window also isn’t heated, which that’s the kind of window that it needs to be. The technician also damaged my car while putting the window in which is SO frustrating. My trim around the window has broken clips and won’t stay up anymore! And the back seatbelt is being squished by a part of the window bracket so one of my back seat belts doesn’t work anymore! I’m terrified to let them touch my car again because of our extremely horrible experience. Stay far, far away. I’m telling absolutely everyone to stay away as we’ve never experienced such horrible service.NegativeResponsiveness, Quality, Professionalism, Value