Safelite AutoGlass

Called,left a Detailed message,including name,#, specific dates and time frames of availability, recieved a call back,voicemail from one of their employess,asking to call them back,no detailed message,nothing in regards to dates or time frames. Just a call us back. The only reason I am moving toward with the process is so I won't be any more inconvienced by making additional calls to insurance company as well as other glass companies. Who wants to play phone tag,When the glass company asks you to leave a Detailed message and you don't get the same in return! Quality over quality! Customer service,was poor due to phone reps.Lets hope the labor/work is done better! I'll update my review and star then.

Had windshield repaired, Realize they installed the windshield incorrectly. had to go back to be fixed. Unfortunately when I left and got on to the highway a piece of the windshield flew off I had to go back for a third time to have that replaced. Left the shop again.Two more pieces now flew off the windshield still waiting for it to be fixed. Employees at shop are rude and will not allow anyone to sit in the waiting room and I am a disabled individual. One of the employees Would not wear gloves and got my white vehicle covered in whatever kind of substance that was on his hands all over 2 of my doors, both fenders and my hood. That same individual started pulling on my fenders and they were bending them and they started to bow out. Ask him to stop doing what he is doing and he started touching My clothes with his dirty hands and very heavily patting me on the back.I asked him to stop and he shouted laughing and he kept on doing it. Him touching me was unwanted and would not stop when asked. Went to 2 shops, 4 visits filthy car and dirty close and winshield is still not in correctly because of this.

At first the experience was great. It was fast and I was kept updated via text and email. The whole thing was faster than insurance anticipated. But at the end is where it slipped. The guy was pushing for me to fill out a survey when it gets sent to me asking for 9s or above because an 8 is a failure. This seemed to be the most important thing. He mentioned not telling someone something and them lowering their score because of it. Which prompted me to ask "Is there anything I need to know" (having heard another technician tell a different customer no car washes for 4 days to a week with his new windshield.) He quickly relayed this info to me dismissively. I went to leave, but was concerned about something and went back in. When I asked for reassurance on a matter I received a disgruntled are you serious type of response. His whole demeanor had shifted and was rude. He went out and sat in the passenger seat and waved his hand saying it was just a glare and told me the computers would tell me if something was wrong. What I needed him to look at was from the driver's side. It left a very sour taste. I was not questioning if they replaced the windshield. I was questioning something within the glass. I felt like as soon as my service was done I was just an inconvenience.

Well, when I first walked into the shop, I was greeted by a very friendly guy, and he let me know that everything will be done in a timely fashion, and then I was gonna be well taken care of while I was there and while I was there waiting. I was able to watch TV or drink, coffee, and People are really friendly when the mechanic came out these guys did a great job. He was also friendly. He called me when it was ready even though I was out front, but they did call me when it was ready and greeted me with a smile and handshake and sent me on my way, I’ll recommend anybody go there .

Just awful…… straight up. DONT ATTEMPT IF YOU LIKE YOUR CAR. !!!!! After the storm that just hit New England couple weeks ago. I called my insurance to see which place I can recommend to fix my glass that’s been affected by a branchThat fell off a tree. Long story short I brought my car for a glass replacement (windshield) This car by the way has never ever had a windshield replaced. When I get back my car I realized that my dash has been butchered probably by the prying tools they were using. As shown in the picture attached. Afterwards I go back to tell them about this issue, The manager kindly let me know that that was there before. She show me the pictures, which show me the damage after the glass has been removed. And let me know that they didn’t do none of that-Claiming that this was wear and tear. When you can clearly see that it was stabbed . On the same note day shaved my speaker grills which are on the top of the dash.Which gives me reassurance that they were negligent with the replacement . Please do not attempt you feel like your car might as well just take it to the dealer and pay for the premium.NegativePunctuality, Quality, ProfessionalismServicesAuto windshield repair, Auto windshield replacement

after windshield replacement with this company, i used to replace windshield with others like J&P but safelite bought it and after 1 replacement with my rav4, my glass became really bad blurry when in the rain, doesnt matter how i clean it, what wiper blade i used it with, i noticed the issue for few years now since i replace the glass , not to mention they messed up my car alarm which required reprogramming , and also the rearview mirror never stay up the same anymore, it dropping down in the middle of the drive for a few time now.ServicesAuto windshield replacement