Safelite AutoGlass

We tried to go with safelite because they can come to you. But terrible, terrible customer service. The website takes all of your vehicle’s information in order to make your appointment - apparently that’s not enough. They showed up to the appointment without the right product. They then told us a few days later that they had secured the right product and made another appointment for the tech to come to us. Well the tech showed up for a second time and only then told us that our car needed to have the work done in the shop which was not communicated to us when we set up the second appointment. We wasted so many days trying to get this done through safelite and they will not be getting our business going further.NegativeProfessionalism

I set up an appointment two weeks ahead of time. The morning of the appointment, they called to cancel because the windshield they ordered didn't come in. I rescheduled for a week later. I dropped the car off at the appropriate time only to get a call 90 minutes later that the off market windshield they ordered wouldn't work due to a defect. They said they would order a new manufacturer specific windshield after clearing it with my insurance. That was the last I heard from them as it is 100% impossible to speak with a human. The automated system does not connect me to anyone and the phone number the manager used to call me does not accept calls back. TerribleNegativeProfessionalism

Arrived for my initial appointment and was told my windshield was not in stock. Employee at the front desk ordered and booked me for the next day. Dropped my car off and it took approximately an hour. Kevin did a great job! Windshield looks great, and even the exterior windows were all cleaned. Place was not busy for a Thursday afternoon. Plenty of parking out front. Waiting area could be cramped if it was busy, but still has 5 chairs and a coffee machine for customers. Fast and reliable service. Will use this spot again if needed.

Unfortunately, I have so many bad things to say about this location of Safelite. My windshield was badly damaged by a collision with an animal, so I needed to get it replaced. My insurance online claim process makes it "easy" to schedule an appointment with a local Safelite. So I scheduled the appointment for a week or so out, the first available. Not ideal, because I couldn't legally drive the car until it was fixed... but a week also doesn't sound unreasonable. So I make plans as if I'll have the car fixed in a week. But a day before the appointment, I get a call from John the manager saying there's actually not enough time to do the repair on that day for my particular car, and I need to reschedule a few more days out. He wasn't very apologetic (despite the fact that this is their scheduler's fault, not mine... they knew what car I had), and this ends up being pretty inconvenient because I'd planned to have the car fixed by a certain date, but oh well. Eventually the day arrives, and I bring my car in to be repaired. At that time, everything in the car is working perfectly. When I pick it up later that day, John tells me that they weren't able to recalibrate the cameras (there are cameras up against the windshield, used for adaptive cruise control etc) and that it should work itself out on its own over time. Seems suspicious, but I hesitantly say "OK" and go get my car. When I get in the car, it's obvious that there's an actual problem that won't work itself out. I see error messages in the car about cameras having errors/faults (an obvious cause for the inability to recalibrate). At this point, it's pretty clear to me that the cameras were either not reconnected correctly after replacing the windshield (a simple step that is required when replacing the windshield, clearly outlined in the service manual), or were damaged during windshield replacement. Again, everything was working fine when I dropped off. So I call and speak to John. He's completely unhelpful. I explain how simple a fix this could be ("it's probably just a wiring harness that wasn't reconnected"), but he says that it couldn't be anything they did, and I should take it for dealer service. I explain that the dealer will charge me for their time, and Safelite has a warranty on service, so Safelite should take a look and hopefully it's an easy fix. He assures me that the camera is fine (how could he know this?) but I can bring it over and he'll take a look. Now, I'm not sure why John thought he was qualified to take a look. Seems to me he should've had one of his actual technicians look (although they screwed it up in the first place, so who knows)... but he was determined to be as unhelpful as possible. So I drive all the way to Safelite, and John proceeds to go out to my car, look for 1 second at the actual camera (not the wiring), and proclaim "Yup there's the camera right there, everything's fine, you should bring it to the dealer." No amount of logic or reason could dispel his gaslighting. Eventually I get frustrated and I assure him that when I bring the car to the dealer and they charge me for a trivial fix, Safelite will end up having to pay for it. He doesn't seem to care. And so I'm left scheduling an appointment with the dealer a couple weeks out. I'm now without a car for about a month, which sucks. All because of Safelite's incompetence and John's gaslighting and complete lack of customer service. In the end, the dealer confirmed what I suspected... Safelite techs didn't reconnect a wiring harness. Trivial fix, over $100 charge. I contact Safelite corporate to get my reimbursement. Safelite comes back to me saying that John told them the issue existed prior to me bringing the car into them (a lie). For some reason, Safelite corporate believes him (despite the fact that I clearly explained the order of events to them) and relays the message to me as an explanation for why they don't have to pay me. I end up having to respond with clear evidence to the contrary, and they finally reimburse me. Do not trust this location.

I rarely write reviews but felt the need to write this and warn everyone about the unprofessional manager at this location. I originally had an appointment scheduled at another the location but because I travel for work I changed it to this location due to my travels. The day before I stopped in to confirm I was in the schedule for the following day and was greeted by a rather disgruntled manager. I’ve worked in the service field before and managed business before and I feel he was very unprofessional. The next day he confirmed what I had thought I dropped the vehicle off an hour early just in case they had the room to get me in and out early on a Saturday so that they can wrap up their day. I was greeted by a polite associate whom took my keys and said they would call me once the vehicle was ready. I proceeded to the parking lot where my girl friend was waiting. I notice the manager came out to take the vehicle in for service. I hopped out the car greeted him and asked if everything was ok he abruptly asked if I had lowered the suspension on the car I said yes. He immediately said he was not going to provide me with the glass replacement. I did become rather frustrated myself being this was the 3rd time I had attempted to fix my windshield. I informed him the vehicle had already had one glass replaced just as the car sat. He was still declining service and said his equipment would not fit the car. I reassured him it would because I had got the calibration done before . He said no way I’ll prove it to you! He quickly ran inside to grab the equipment used for calibration and fitted his equipment perfect to the car at that moment I told him see it fits . At that point I think it was his pride that took over and he still decline to do the work. I reassured him his unprofessionalism would not go un noticed and this is why I gave this location a bad review poor management ! And lack of professionalism.

My windshield was repaired improperly because they were close to closing and it was a rush job. Granted I was there for 3 hours waiting. Upon getting into my vehicle it was very clear it was not done correctly since you could hear wind rushing into the car. I immediately called and was told “the glue was expanding and would finish drying” and the issue would go away. It did not. So I called again the next day when I was told to give it 48 hours... never heard of glue drying that long. After calling Saturday (this happened Thursday) they tried to tell me it would take a week for the glue to adjust.... Come to find out they were lying. Had to go spend another 3 hours for them to fix their mistake the following Thursday. 100% will never be returning. Also they left glass all over the interior of my dashboard, thanks for cleaning that up guys!