Safelite AutoGlass

Please never go to this place, my car was vandalized about 7 months ago and my insurance sent me to this crappy place , they place the window leaving old glass behind and didn’t adjusted well, after that I have not been able to open the window whether it’s been hot or cold, I called them before the 7 months and they refused to fix the problem when they caused it, if someone reads this review and do know of a good place please let me know. Thanks

It took 2 weeks to finally get OEM windshield replacement. On the aftermarket, they could not perform calibration. I had a few appointments scheduled, but each time was an issue. Had to go personally to verify the appointments because there was no way of communicating over the phone with that shop. I believe there is a lack of communication between the shops and insurance companies, and everyone is giving the run around on both ends. The main number operator gives different answers from the shops or insurance companies. It was the first time in 40 years I had broken glass, and I hope it's the last because it is a nightmare to deal with those companies. As per the job performance at the shop, the first aftermarket was not happy with it. It didn't fit or work as they said it would, and the vehicle dashboard wasn't cleaned of the glass particles. When they replaced it with the OEM, everything worked perfectly, and it was cleaned. Everyone at the shop is very friendly and polite, but they need someone to answer the phones so customers don't have to drive there to ask a simple question

Told me my tank needed to be half full and then went to get gas came back.then they told me the technition left. They didnt know i was coming, so i ask why they didnt call when they knew tech was leaving. They sent me to get gas. They said all that info is in email. I stated they never sent me a email we spoke on the phone. You knew i was coming back when you sent me to make.the tank half full . The technition should of not left if it takes 2 hours for the service. They also said i was late but that was because they sent me to get gass and didnt sent any prior info about the tank needing to be half full.

They came out to my house to fix shattered rear window he "forgot" his shop vac to remove the glass that was in-between rear door and panel he told me "it won't harm anything you might hear glass when you go over a bump or take a turn. I had no option since he already installed new rear window. Fast forward a month and now my rear trunk door won't open because all the loose glass has jammed the latch. And he put the windshield wiper on upside down so when it rained it would wipe my license plate duh! After I gave him a 20 dollar tip when I called safelight the manager told me the don't have the tools or skills to fix it I took it to Honda where I bought it for diagnostic they said $525.00 to break and reinstall latch my insurance GEICO offered me $75.00 I changed my insurance as well. Safelight= nightmare.

Employees are nice and have a good attitude, but I didn't leave happy after my experience. An employee didn't know how to drive my car, a manual, and they stalled it multiple times and rode the clutch until I ran out the front door to stop them. They then suggested that I drive my car into their garage bay. The service went smoothly in terms of time, but they butchered 2 pieces of my interior trim, completely shattering the clips that hold them together, and marring the exterior of the plastics. These parts barely hold together and rattle around like crazy, not only because of their broken clips, but also because of the install location is now about half an inch lower than it should be from the factory. When I returned and asked them about replacing the trim, they suggested that I call their 800 number for warranty information.NegativeQuality

TL;DR: This is possibly the worst experience I have ever had with any service provider in any industry. I don't recommend this shop (or Safelite, frankly) to anyone. The installation was sloppily done; they did $1800+ worth of scratch damage to my car during the installation; they left a significant amount of installation debris in my car that they didn't even try to clean up; and they're impossible to get in touch with. It's been a month since I had my windshield replaced and I'm still waiting on them to approve the repairs they need to make - they've sandbagged me at every turn and made it impossible to get in touch with them. Long version: I had a small chip (smaller than a quarter) in my windshield. I took my car to this location and they told me that they wouldn't be able to repair the chip - it would be better to replace the whole windshield. Since it's covered by insurance, I went ahead with getting the windshield replacement. Strike #1: When I pick my car up, I notice 2 deep scratches in the panels on either side of my windshield. I immediately notified the guy behind the register, who took a couple photos and said he'd have the manager contact me. What bothered me was that these scratches were very deep and noticeable, so the installer had to have known that they did damage to my car...but they didn't say anything and instead waited for me to notice it. Strike #2: When I got in my car to drive home, I found installation debris all over my seats (e.g., rubber shavings, copper wire), including a thick layer of dust across the dashboard and front seats - so cleaning up after themselves wasn't a thing. (I'm still cleaning out rubber shavings a month later.) The manager called me at the end of the day and asked me to present 2 paper quotes to them and they'd take it from there. I wasn't able to get my car washed for a week after the installation (per Safelite's instructions), so I waited until I could get my car washed before getting the quotes. This led to... Strike #3: You guessed it, more scratches revealed! I hand-dried my car after the car wash and found a number of other scratches in the immediate vicinity of the windshield that hadn't been there prior to the installation. This included deep gashes in the hood and roof. They also managed to get dried sealant all over the roof of my car that no one bothered to try to clean up. Additionally, there was a massive vertical (windshield-shaped) scratch along my passenger-side door. Strike #4: Turns out, they didn't even install the ribbon or the glass properly. What luck! I went to 4 body shops to get quotes for the damage and each one of them immediately called out how sloppy the installation had been. Not only did they use aftermarket glass and ribbon (sure, fine), but they didn't install the ribbon properly so the edges of the glasses were exposed and could easily be chipped. Only 2 of the 4 body shops did glass repair/replacement, so the fact that all 4 of them commented on how poorly it was done (with 2 of them having no financial incentive to call this out) indicates that this was a problem. Strike #5: 3 of the 4 body shops quoted me at $1700-$1800 for repairing the scratches done to my car. The 4th quoted me $3K+. That's a SIGNIFICANT amount of damage to do when glass repair/replacement is literally the only service you offer. Strike #6: This shop, in particular, is impossible to get in touch with. I tried calling 3x/day for 3 days and could never get to a human being. Over the past 3 weeks, I've contacted Safelite ~5 times and gotten 5 different customer service reps (who, thankfully, had all been wonderful) who acknowledged that even they couldn't get in touch with the shop either. Each time I called, they made promises that I'd hear from the shop -- or from the district manager -- by the end of the day - and then I'd never hear from anyone for days and would have to call back and do the whole thing over again with another agent. In fact, I'm still waiting for them to contact me to confirm that I can move forward with repairs. In short, AVOID!NegativeResponsiveness, Quality, Professionalism, Value