Safelite AutoGlass

I had to edit my initial review of this location. Unfortunately, I preemptively reviewed this location prior to receiving my vehicle. The tech told me my vehicle was nearly complete with the calibration so I anticipated I was done. After 2 visits both 3 hours each, my windshield replacement still is not complete. The corporate office had to be called and now I have been redirected to another Safelite location. I am incredibly disappointed. The front desk worker has a great personality. That would be my only positive experience.NegativeQuality

Safelite did a fantastic job. Obviously the circumstances weren’t great to have to replace my windshield in order to pass inspection; however, Safelite was clear with communication and it was honestly quite fascinating to watch the windshield replacement go down right in my own driveway :) For review purposes - 10/10 customer service and 10/10 happiness with completion. I would absolutely recommend Safelite under the same circumstance I found myself in.

Went to have a cracked windshield replaced based on the good reviews for this location. All was going well, but the tech left a gap between the windshield and the side. Now, since the siding mold was poorly fitted, rain water is now leaking through into the hood of my car. This was for both lower right and left corners of the front windshield sidings… went back right away, but the location was closed a few hours before the stated hours of operation. Called customer service and could not reach anyone since they do not provide 24/7 support. Afterwards, read other customer’s experience with Safelite and found a lot of horror stories. I mean a lot of horror stories. I recommend saving yourself a world of pain by avoiding these guys at all cost. For your money, health and peace of mind. Going here is the fastest way to your own grave. I decided to resolve faulty work on my own and invest the money elsewhere for my own sake.

The woman at the front desk had a personality of a rock, and isn’t the ideal personality type to represent the face of the company, that’s my first impression, but maybe she cherry picks whom to be nice and approachable to. 🤷🏻‍♀️ Maybe she was just having a bad day. Whatever the case may be I was grateful when I returned to wait the last hour in the waiting room she was no longer working, and what I believe to be the owner was much more friendlier, warm and personable. Alejandro did a great job on my truck as far as I know. I was in no rush to leave but was told usually after installation we wait for 30 mins for the glue to set but that I would be fine. I’m hoping the glue stays put and is sealed correctly. So far I feel they did a great job.

Went to get the service today 12/11/2023. Went to pick the vehicle, and when pull out from there, I can hear something in the back of my tires, but the street of their shop was so busy so I couldn’t stop so I pull a side right next to their shop. There was a very big nail stuck in the back my tires. I call them right away, they take no responsibility. They said it can’t be from there shop when I was literally there, and I stopped by a couple of shop to get it plugged because I don’t want to deal with them because they refuse to do anything about it. But was told by a few shops that they can’t fixed it. Finally, one shop was able to plug it temporarily, tires need to be replaced. Never go there, they were not nice to deal with and get nothing out of it.

I went to Safelite to repair my back windshield. My windshield broke on a Friday night. The car was repaired on Tuesday since they needed to order the correct glass. I was advised during scheduling to bring my car in to be crash wrapped. Because it snowed, they were unable to put the hard plastic on. I was in a bind because I was going away Sat. Elizabeth at the front desk was awesome. She gave me the number to Enterprise and offered to let me leave my car there inside the garage to ensure safety and the earliest possible pick up. She also checked locally to see if any other shops had earlier availability. When I picked up the vehicle early afternoon, the tech showed me how he did his best to push out a dent I had in my door. Looks so much better. They were informative, personable, and did a great job. New glass at no cost through my insurance.