Safelite AutoGlass

SuperB folks! Went JN Phillips to reattach rear view mirror, which had fallen off due to extreme cold weather. Super experience from arrival to the tech who worked on my car. Tech were very polite and quick to clean both mating surfaces and reattached the rear view mirror. Total time spent at the shop was less than 10 minuets. Cost; complimentary. Advice - drive safe! My feelings - what good a neighbor!

The staff was very friendly and right on time with their estimate to replace the windshield. When I accidentally parked my car in the neighbors lot, they said it wasn’t a problem and moved the car for me. The waiting area was small, but it had coffee, water, a rolling desk, outlets, and guest WiFi, so I was able to set myself up to do work on my work laptop while waiting. I would highly recommend this shop!

I had a windshield chip repaired at Safelite AutoGlass in Burlington, Massachusetts. While the repair was completed, it seems to have been ineffective. After driving for just half an hour, I noticed the crack beginning to spread. I’ve attached pictures showing the chip before and after the repair. From my perspective, it appears the repair only addressed about 5% of the issue—feel free to make your own judgment about the quality of the repair. Despite the repair, the crack has continued to grow. Both the technician and the manager assured me that the repair was flawless and 100% successful, emphasizing that it was the best possible job they could have done on the windshield chip. The first picture was taken before the repair, and the second one after (note how the crack extends into the upper-right corner). Third picture from the driver's view site.

John, the manager at the Safelite in Burlington was professional and very pleasant to deal with. The work was done right and ahead of schedule. Safelite was easy to work with, from scheduling my appointment to the completion of the work. My wife recommended that I use Safelite based on her very positive experience when she needed her windshield replaced a couple of years ago, and I also highly recommend them.

Excellent Service. Thank You John for being Fantastic, Professional, Patient and Caring about my situation, AND getting the job done and safely! I had an appointment originally @9 am in Woburn, I waited all for them to tell me they could not do , for I needed the code reset with Honda, for the recalibration. I Leave go directly to Honda , speak with their tech for them to tell me there is nothing they can do Safelite does this All the time . I called and spoke with manager in Woburn office , who did not care , asked him to speak to Honda , he still never got back to me and he was rude. I fortunately saw this Safelite up the street on my way home pulled in and John was there to Greet me with a smile and listened to what I was going through ! He got me in @12:15 Soooo Thankful. He has a Great Team and Manages his Team with Great Leadership/Skill. You can tell he cares for them . Thank You Aden for your Amazing Skill to Recalberate my Vehicle. Awesome Team Thank You . Burlington Safelite I will be recommending !! Woburn unfortunately you need a lot work to catch up to make customers feel important.

It was so easy to work with this company. I booked an appointment online, then changed it twice due to my schedule--so simple to just click the link and select a new time and location. They even offered a chat through text, which I used to ask a couple of questions. I reached them even when they were closed (on a Sunday). Super efficient, friendly, and a perfect job on the windshield.PositivePunctuality, ProfessionalismServicesAuto windshield replacement