Safelite AutoGlass

I made an appointment on a Monday for a Tuesday 8 days later for 7am. I took a half day off for a 2-3 hour job. Safelite said we have to cancel, no wndshld ! I get a call 3 days later, it’s here (Friday). I scheduled for Monday at 730, Angel says closer to 2 hours than 3. Great ! I get there, Angels leaving and says talk to that guy behind the desk. He says we’ll call when it’s done today. No, I was told 2-3 hours. That’s if you have an appointment at 8. An appointment at 730 is all day . Huh ? You can leave it or reschedule, your only options. Unless you want to cancel. How are two supervisors saying two different things? Why is your attitude so bad towards the customer ? I lost money for taking a half day on both days, wasted my friends time for dropping me and picking me up (didn’t need them). I’d be a fool to schedule a 3rd appointment with these inconsiderate unprofessional employees of safelite in Brockton on Belmont St.

My windshield had 2 tiny cracks in it...I went in for a REPAIR!! But for some reason they REPLACED!! My windshield...but that's not all...I got home and discovered 2 dents in the trim as well as a piece of rubber that I'm sure I'm not supposed to see hanging at the bottom on the same side of my dented trim...I brought it back to the shop the shop owner...at least that's who I'm assuming he was...took pictures and said someone will reach out on Monday...haven't heard from them since and it's been 3 weeks almost 4...everytime someone from the warranty department calls them they say oh yep we'll reach out to her tomorrow...lies...don't go there...if you decide to go to Safelight choose a different location...wish I had...

I needed to have the weather stripping around the rear window of my car repaired as it had come loose. A small job that the dealership would not touch because it involved the glass. So I made an appointment with Safelight. Originally told, the glass which was fine, must be replaced too, to the tune of $330. I agreed only to get someone here to help and knew I would negotiate a more realistic service fee. I thought, when they see what's really needed they will understand. I was right. When the technician Benjamin arrived, he laughed. He replaced and sealed weather stripping. He was prompt, courteous, professional, and best of all had a sense of humor about it. Final actual cost $0. Thank you Safelight, thank you Benjamin!

It took over 2 weeks and 4 workorders (4 re-scheduled appointments) to get our front windshield replaced. We were provided with complimentary windshield wipers, but this does not compensate for over half a month of lost worktime (especially for someone who uses their vehicle as primary means to earn money). Representatives insist that nobody is at fault for the 4 consecutive re-schedule's/delays. When the work order was fulfilled, my wife came to pick up the car and had our keys thrown on the table in her direction by the representative releasing the car, with some additional mumbled remarks about how we shouldn't be complaining. Not sure who threw the keys at my wife, but overall this was a dreadful experience. Safelite will not be the company we use in the future, even if its recommended by our insurance.NegativeProfessionalism

Went to the Brockton location today because my insurance company recommended them. I arrived early and was greeted by a nice lady. After waiting over 2 hours I asked about what was going on. The lady at the counter said it is almost done. I asked why is it taking so long, the lady behind her (I assumed it was a manager) said: Our technicians are not that good. I almost fainted that an employee would tell a customer this. Got into my van and there was trash inside my van. Guess she was right on multiple levels. Called my insurance company while I was sitting in the parking lot and told them if they EVER referred me to that place again I will cancel my insurance.NegativeProfessionalism

Here’s your heartfelt 5-star review for Safelite: ⸻ 5 Stars – A Life Changing Experience I came to Safelite for a windshield replacement, but I left with something much deeper. I was angry, overwhelmed, and in a really dark place in my life. I didn’t show up as my best self, and I know my attitude reflected that. But from the moment I walked in, every single technician treated me with dignity, respect, and genuine kindness. They didn’t just fix my windshield, they reminded me I was still a human being worthy of compassion. Their patience and professionalism broke through my walls, and I actually broke down in tears because I had no idea how much I needed to be seen heard and hugged. I am a disabled veteran, I felt lost alone and hopeless. You can’t put a price on what they gave me that day. This review doesn’t even come close to expressing the depth of my gratitude. Each of those team member technicians deserves more than 5 stars, they deserve recognition for going above and beyond not just in service, but in humanity. Thank you, Safelite. I will never forget this experience. You gave me hope.