Safelite AutoGlass

Stay far away from this business. If you are unfortunate enough to have to go through them, make sure you take before and after photos. Actually, I would just record their techs the entire time they’re working on your car. That way you’ll have proof when you need to file a claim for them damaging your car. Had a tech come out to fix some cracks in my windshield on Friday, 6.13. They sat their equipment on the hood of my car without putting down any sort of protection to prevent it from getting scratched. Want to take a guess as to what ended up happening? Yup. Nice, big scratches all over my hood. Took it to the shop the same day to have them look at it. I could tell the moment the “manager” (Adam) opened his mouth that they weren’t going to take any sort of responsibility for it. Sure enough, he didn’t believe me when I said their tech put no protective cover down. He then started making excuses by pointing out a couple of minor scratches that were on the complete other side of my car. I still requested a claim be filed so he took a picture of the big scratches and then one of the minor ones that were on the other side. That was it. I was told I’d hear back from them by Tuesday, 6.17 at the latest. Tuesday came and went without any phone call. Called them up on Friday, 6.20, to get answers. Spoke with Jason who put me on hold to connect me to their quality assurance guy. Well wouldn’t you know, he’s not available. I was assured I’d get a call back. Instead, I got nothing. Decided to follow up by calling corporate customer service on Monday, 6.23. She attempted to reach out to the store to get answers. That’s when this so called manager, Adam, finally tells hers that they’re not going to cover it. The fact that no one there was mature or professional enough to call me and give me straight answers tells you everything you need to know about this place. The employee from corporate sent an email to their District Manager, whoever that is, and asked them to get in contact with me. Well, it is now Saturday, 6.28, and I haven’t heard a word. It’s clear that the lack of integrity and professionalism starts at the top and works its way down. Take my advice, listen to the many POOR reviews, and stay far away from this shady business. *Update* - 7.6.25 Still haven’t received any communication from this horrid business, but hey. At least they left a response to this review ask ME to reach THEM through a link. What a joke.

Ivan came to my house and was absolutely amazing he was early which was amazing bc it took him a little longer than normal due to whoever owned my car before me put silicone all around the edges of the window which is horrible and I never noticed bc who looks at that when they buy a car thankfully they told him it was his decision to make if he wanted to do it, and he chose to do it he was so helpful in explaining the issues at hand and what could be underneath but after taking everything off it was normal underneath which was a breath of fresh air. He was so respectful and such a gentleman it is nice to see someone that takes pride in what they do knowing the job at hand was going to be very abnormal and it was cold out so thank you safe lite for having a great employee this is why I’ll forever chose you for my glass services

The manager Adam Brelsford should be embarrassed how he represents this company. Damage was done to my vehicle during a windshield installation previously. This Woburn location was responsible for fixing the vehicle and replacing the windshield. I was charged for the rental car when I was told numerous times by Adam that my credit card would not be charged and to trust him, learn from my mistake, don't trust him. It has been a nightmare dealing with him. I picked up my vehicle and they returned it to me with new damage done to the roof of my vehicle and passenger window. I reached out and Adam said he'd order the parts and when they arrived a technician would come to my house to install. I heard nothing for over a week so I reached out and finally get a call stating I needed to bring my vehicle back into Woburn for repair. Again more incorrect information, Adam agreed to do the repair at my home since I've already been inconvenienced enough. Receptionist was suppose to call me back with a repair date. 3 days go by, nothing. I call and get Adam where he says he's forwarded on "my problem" to fleet resources and they'll get to me whenever they get to me. Completely unacceptable and Safelite should be embarrassed having Adam represent their company. Save yourself many headaches and go elsewhere.

I've had several windshields replaced over the decades, and this was two standard deviations more annoying than others. It started after my insurance company helped schedule a replacement, only to find, a few days later, that I would need to change locations because of the make of my car. The nice guy on the phone in Arlington, MA was very sympathetic and helped me make scheduled appointment at their Woburn, MA location. Only to find, a few days later, that they would need the car for up to two days. Annoying, but ok. I called to learn I could drop it off the night before. On the day of the work, I received a text that the work was finished. Great - that was way faster, only about 6 hours instead of two days. Since I needed to arrange for an after-work ride, I want to double check that I could pick up the car after-hours using my spare key. I called, get shunted to HQ, and explained my situation and specifically asked to talk to the local shop in Woburn, MA. They put me on hold, told me they had confirmed that I could pick it up. Only to find, later that night, while driving around the facility, that my car was still locked in the garage! Arghh. I finally got a hold of a local person the next day to learn they weren't even close to being finished. So, I uber there when they are _actually_ finished, and I'm very bluntly told how I was an idiot for believing the text after had they told me they'd need the car for 2 days. Keep in mind, it wasn't like they said "You will receive a text saying it is done, but don't believe it!" Nope - I was just an idiot for believing their text say it was done. Silly me. Anyway - working with these guys will make your life a little worse, and they will blame you for their terrible internal communications.

First time needing to replace a windshield and I went to SafeLite (online) before even contacting insurance. Their website was super easy to use, and within about 60 seconds they had verified my coverage, given me options for repair, and had an opening the next morning, at my house. Super fast and easy to use! When the tech (Neil) arrived, he quickly determined we didn’t have enough space in the garage and he offered to have me drive to Woburn that morning to their shop, which I did. In and out in about 90mins. Neil was very friendly, informative, and clearly excellent at his job ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I will recommend SafeLite (specifically Woburn) to anyone and everyone! Thanks, Neil!

This is the most unprofessional and disrespectful car repair business we have used in more than 10 years of having our commercial van. Our insurance covered the repair and this shop treated us like they were doing us a favor in completing the work. First, they ordered the wrong glass for replacement. Add more days to wait for the repair. Next, when communicating about their mistake and longer pickup times the three people I communicated with enforce pickup were either mumbling as if they were drunk or high so I couldn't understand, or rude and upset they had to communicate with a customer. One week later the van is ready for pickup and, unbeknownst to us because we purchased the van with tinted glass, the replacement was not tinted and nobody explained why, so I was confused, but upon opening the door to check inside the plastic was disassembled and left there in the back for me to put together (?) so at that point I was shocked. I called the branch that same day and left a voicemail. By noon the next day I had no answer so I called the customer service line. I explained the issues and they said a manager would call me. "Adam" called and said hee as the branch manager, equally rude and careless as all the other people I've spoken to.he said they weren't responsible for telling me about the tinted glass and that I should know that as the owner, so I told him it'd just be decent customer service since they called to explain their mistake in the glass ordering but sure, I am just dumb. But when I asked for them to just assemble the door because I didn't know how to do it, he started saying they were not responsible for that either. They don't have to fix it, and blamed me for disassembling my own door. Why would I do that? Our insurance paid them, we need the van for our own business, and he's claiming it's our fault even though we haven't seen or touched the van in a week and we delivered it assembled? The nuking has security cameras, I took photos in their parking lot, I just needed the door to be assembled again and he blatantly refused, said he would not keep arguing with me, and hung up the phone. He claimed he had photos of the delivered van not being disassembled and I'm still waiting for them via text. Could the plastic have fallen on its own? Could someone have come into the van because they left ALL the doors open while I picked it up? Could his team just have forgotten? YES! Anything is possible, I just need the plastic put back on. This supposed manager and the staff at this branch just don't want to work based on their behavior. Do yourself a favor and go to another branch or find a local business all together because this business is messy, disorganized, rude and careless.