Safelite AutoGlass

Do not go here. I got my windshield replaced and when they called me back they told me they broke a piece of my car not even part of the windshield. It was the hosing to move the seat back. Really are you serious ???????????? They blamed it on the person wearing the shoes that work there. How about you be careful doing your job. Oh and they are paying for it because I’m not paying $400 to have it replaced. Go to another place because these people are careless. They also said they cleaned all the glass on the car. The windows were never done. What exactly do they do over there?????

Fast, Friendly and Knowledgeable Techs made the difference! I have been to this shop before! The manager greeted me upon arrival, the waiting are was clean and had a TV stocked with plenty of Treats and Drinks! Please make sure your insurance approves the replacement before you arrive at the shop! I did my appointment online, it was so easy! My car was finished early! I would highly recommend New Bedford Safelite AutoGlass to anyone that appreciates old fashion service!

I'm always happy with this place. Everything i go in i get great customer service. On my most recent visit there was a problem and I was going to have to reschedule my appointment because they had a call out. I asked if I could leave the car there in case a spot opened up since I was renting a car anyway. Mikhail said I could which was great. I dropped the car off as soon as they opened and luck was on my side they were able to get me in since another person was a no show for their appointment. Such kind people here who really will do the best they can to serve you. They are straight forward and upfront and make no promises but they really do try their best and that's all one can ask for.

I made an appointment for a friday same day, i called at 9am they said my appointment would be between 12-5p. I got an email and a text at 2pm that day saying my appointment was rescheduled for Monday 12-5p. Luckily i have a flexible schedule and i was able to make it work but no human reached out to verify this they just sent me a time i would have to make work?! The second time the technician was polite and professional he gave me a call to see if i was available, arrived soon after got the appointment done in maybe 35 mins. I did have tiny glass shards on my dash and seat after so be careful

I booked appointment online and it was changed a few days before install to 2 weeks ahead. Technician drove this van over my lawn and left trash on the ground. The reset/ calibration failed and the car was not drivable. After too many calls to customer service and install warranty dept. still no call back after 7 days. They refuse to reimburse if a dealer fixes problem. nightmare. Now they want me to bring to a location 40 mins. away. It could take 2 hours or days if they don't have windshield. Customer service impossible to get ahold of. Store doesn't have a number listed on website. Shop number I got from CS doesn't work. Not a good experience.

One of the worst experiences I’ve ever had. My first appointment to have my windshield replaced was canceled on me last second. My second appointment to have my windshield replaced the technician never showed up never called, Just totally blew me off. The next morning I speaking to somebody on the phone, they made an appointment for that same day with the same exact result nobody ever showed up. Then they told me to come to the shop to have it done while I waited just to have them tell me they ordered the wrong windshield and had to make another appointment. Finally after the fifth try My windshield was installed. Would never deal with this company again