Safelite AutoGlass

Judd was an incredible service tech. I give him 5 stars because he did an amazing job. I really appreciate the care that he gave to replacing my stickers from my old windshield. He was very professional and neat. Everything was taken care of quickly. High five Safelite

Safelite technician sliced my truck's headliner while replacing my windshield at home, but otherwise did a great windshield replacement. Mistakes happen. Warranty replacing my headliner at the on-site Safelite location however was TERRIBLE. We were stranded at the Shreveport-Barksdale Enterprise rental car location while being asked to pay a $300 vehicle rental fee (I'm not paying for anything. Safelite damaged my headliner, Safelite should cover the rental.) It took 30 minutes before someone answered the phone at the Safelite location to find out WTH is going on. Even Safelite corporate office when we called them had trouble getting someone on the phone. The repair was stated to take all day, then only an hour, but wound up taking almost five hours. After they were done, I found windshield bugs across my dashboard, I could still see the suction cups prints on my windshield, and my driver side seatbelt was out of wack. We saw the manager a couple of times when we first arrived, never saw or heard from her again. Great windshield repair, awful warranty repair and customer service. I won't be going back to Safelite. If you care about customer service, think twice before choosing Safelite.

Our tech was Wilson. He needs an updated profile picture. Because he looks nothing like the photo they sent in the email. That is my complaint. LoL. The rest is praise. From beginning to end the service was amazing. Super fast service. From the time I booked online to the appointment I was impressed. They go above and beyond to get you back on the road! Hopefully we won't need glass service again for a while but if I do I will definitely be calling them again! Thank you so much!

Safelite Shreveport off Professional Dr is a 3 hour windshield replacement wait with a take it or leave it attitude. I have used Safelite Bossier many times with minimal wait times and happy with my replacement. Safelite Shreveport has a “F” in my book for communication and customer service

great and fast service! had to replace the whole windshield on my beetle, so I booked a appointment slot from 10am-12pm. they pulled my car around to the front with the brand new windshield at 12:00pm on the dot!! amazing! glad to be back on the road, thank yall sm!

Untrained and uncaring overstaffed technicians who perform poor work. This was a mobile job. Have gone to facility and was pleased. Steer clear from mobile service. Manager knows nothing about glass. District manager and all care nothing about their clients. Haven't apologized one time. Focused on a lie of me cursing them out to defect their negligence.