Safelite AutoGlass

The overall institution was good. I was disappointed to find out that they did not vacuum up the broken glass out of the seat or off the floor I had to clean the glass out myself. I was told that it would be a worry free installation and that all the broken glass would be cleaned up. I was so hoping for a better experience with Safelite as why I chose them over the last glass company I had used in the past

I’ve visited several Safelite Auto Glass locations over the years for everything from minor chips to full windshield replacements, but this small-town Safelite facility truly stood out. The young technician was exceptionally professional, took the time to explain the pros and cons, and returned my vehicle within the promised time frame. Even better, he did an almost perfect job on the rock chip, something I hadn’t experienced with other technicians.

Ordered a factory replacement glass, mysteriously my order was changed and an aftermarket glass was installed and I was never notified. Staff refused to stop work and proceeded to install the windshield I didn’t want. Forcing me to pay their extortion rate. When I addressed a fitnent issue with the mirror they blamed it on me for installing an aftermarket mirror that fit fine before the new windshield.NegativeQuality, Professionalism, Value

First, I had to call the technician back because he left with the correct mount to my review mirror and had not installed my review at all. Next, I had to take the window cowell trim pieces off and reinstall them because they were installed incorrectly. Finally, I was concerned with the install as it will cause water to gather and sit at the top of the frame. I called customer service. They referred me to the shop manager. The manager referred me to my tech. My tech told me the weather stripping that I was concerned with was only cosmetic. I provided pictures to my tech to show him why I was concerned. Still he insisted nothing was wrong with the install. Now, I will have to take it to a body shop to correct the mistake so that I don't end up with frame rot around my windshield. Truthfully, I will do that going forward as I have zero confidence to use Safelite in the future.

Carey was so kind and so professional with how he handled the chip on my windshield. He communicate the steps very clearly to me in a way that I feel anyone would be able to understand. He didn't just fix my windshield he left me with great knowledge on how best to continue to care for the glass of my vehicle. He went as far as to alert me about minor chips that he located during the service that I wasn't aware of. If you can request your technician in the Monroe/West Monroe area ask for Carey.

Perfect job. Worth the money. Lemme give you a little advice future person reading this. Pay the extra whatever on your insurance, on my auto insurance it comes out to an extra line 20 a month to replace the windshield due to cracks and whatnot. Much better than the 1k or whatever you gotta spend to do it without. Safelite however were perfectly nice, quick, professional. I highly recommend.