Safelite AutoGlass

Got a phone call the day before to confirm my appointment. Despite their best efforts I was still late for my own scheduled apointment!! The manager was super nice about it, he still took my car in and got the job done. I got a chip repaired with resin. You can't see the resin at all, the chip seems to be holding up good so far. Cost about ~$160 and took about 45 mins. Tried to show a picture of the chiped windshield with the resin fix so you can see that you cant tell there is resin on my windshield at all. I sat in thier waiting room. Bring your own fluids and snack, they are on skid row in that department. The waiting area was a little rough.... Other than that really good experience! Thank you Safelite people!ServicesAuto windshield repairPrice assessmentReasonable price

Their website chat is the worst! Ends chat if you go to any other screen. Accidentally touch something that brings you out of it. Did this 3 times. Thinking I could back up and go back to the previous screen. Oh and the 3 super quick rings and then the message telling you to go online instead. It's like they know they're not talking to you. Go online!!!! And then I don't exist according to their website so no help. Have to do live chat, which was a lovely terrible experience. Losing connection 3 times and starting over.

We made an appointment with Safelite to replace the windshield on my wife's Toyota. For 2 days prior to our appointment I got texts asking if I wanted to receive texts to keep me informed of the progress of my windshield replacement and reminding me of my appointment.( I answered YES text me) ... and 2 emails telling me to arrive 10 mintues before my appointment time. Even the morning of my appointment I got an email telling me that "Todays is the day!". Make sure you arrive 10 minutes before my appointment. I drove 45 mintues to my appointment and when I arrived the head tech told me that our new windshield arrived at their shop broken. So we will need to reschedule our appointment. The head tech said he called me and left a voice mail about the new windshield arriving broken. Well, we live in an area in the mountains where our cell service is not great. I asked the tech why didn't they text me or email me about the issue. His answer was that those texts and emails come from corporate and not the shop. I said, "then the shop should have alerted corporate about the issue". Sounds like a lack of communication between the shop and corporate. I wasted 1 1/2 hours driving there and home and the gas it took to get there and back and now we have to do it again Tuesday. We live on a fixed budget and things like this really affect our life. I did ask the head tech to compensate me for my time and trouble by giving us the new wiper blades they keep trying to sell us. But that question went unanswered.

Walked in and the man who I talked to and left my keys with was a complete jerk was told it would be an hour and I’d get a call after an hour no call or text waited another 45 mins no call so I went back in to find out they were having issues so it would be another 45 mins an hour later I was told my car was ready to go so I leave the lot and my lane assist isn’t working nor my crash control and they didn’t seal my windshield completely so there’s air coming in. My friend/past employee of this company told me they get broken windshields and scratched windshields all the time and are told tho put them in anyways and if the customer notices they have to warranty it. Worst company around would not recommend.NegativeQuality, Professionalism, ValueServicesAuto windshield replacement

Had this location replace the windshield on my wife’s vehicle the tech failed to reattach the passenger side wiper to the motor and broke the trim around the rear view mirror. I attempted to get a call from the shop manager three time with no call back. The only call I have received is from the call center threatening collection of not paid in full. What a terrible company Response for owner: I called the customer care a few time with no action besides “ we will send a message for the local shop manager to call you” with no call back. So there is definitely something broken with your companies Customer Service model .NegativeProfessionalism

It's mind blowing to me that business that refuse to let you talk to a real person on the phone are still in business. No one wants to wast 20 mins of there day listening to options they don't need pressing buttons that lead you further away from helo to get hung up on after being told to go to your website. Nope nobody had time for that I'd rather spend my money with a company that values customer service. Just what I did windshield wolrd answered my call first call. Please save your time call else were if your looking to call about a quote, pricing, service or need any help from anything but a robot