Safelite AutoGlass

**2nd interaction (after 5 years) with the Paducah Kentucky Safelite** Incredibly fast and unbelievably easy process. Sunday= rock hit windshield on my way back to Kentucky from out of state. Monday= The teeny tiny crack had spread over 2 feet on my Cadillac. Tuesday= got online to Safelite, linked my progressive insurance policy and was quoted to pay $0 out of pocket for a $900 windshield so I schedule a drop off at Safelite for the next morning. Wednesday= I drop off my car at 8am and 2.5 hours later I get a text AND a voicemail that my vehicle is ready. I spent more time worrying about the process then what the process actually took. In a 12-hour window from starting the Google search to driving off with a new windshield and technology programming. It's just so nice to get to brag on a company in a time when it's constant negative narratives, it's just sincerely appreciated to be wowed by service. Amazing!

Safelite autoglass did an excellent job with the installation of my windshield! Scheduled the appointment with ease on the internet for the very next day to be installed at my home. Installer called that morning to update his arrival time and called again when he was on his way. He was very friendly and professional and had it completed in about an hour. Will definately use again if ever needed in the future.

Actually didn’t do business with the local shop so I can’t rate them specifically, but my experience trying to get service done with Safelite, as an outside resident who hit a buzzard on the interstate… not good. I talked to someone who put me on hold, said they’d call back once they located a windshield then never called back… Jack Morris Auto Glass personally answered their phone, scheduled an appointment and were very professional, even if they didn’t have me schedule it online…

I was welcomed very kindly by everyone there, and The check in process was super easy and quick and the service itself was even faster. They had it done in just under 20 minutes. Afterwards the man had to point out the crack to me! And I still can't find it! They did an excellent job and I've recommended them to everyone and I will continue to do so! Excellent service overall.

Kept in contact. Called prior to arriving. Arrived exactly when he said he would. They filed with my insurance. Made things so easy. Recommend I use my insurance to pay when I didn't know the insurance would cover it. I was booking to self pay. Saved me bunches. I'm truly happy with the technician and his work. Been in downpours of rain no leaks. No trash left. Cleaned windshield thoroughly.

Update: if I could remove the one star I would. They did not seal my window correctly, causing a leak, which pooled water in the passenger floorboard under the mats unbeknownst to me. Only after that water completely corroded the wiring panel controlling my emergency break, causing it to slam on while driving.. and visiting two shops, did the issue come to light. They cost me $1500 in repairs, having to have the window removed and resealed, and a $500 detail to remove the mold from the vehicle. Use local shops, go anywhere but Satelite. Also, their “warranty” only covers the glass, not improper installation, so they weasel their way out of any responsibility. Absolutely horrible customer service. They no call no showed 3 times, and I just got a notice that they’ll see me in two weeks. I called multiple times and the manager was supposed to call me with a solution to their horrendous work quality, guess that solution is to schedule a 4th appointment 6 weeks after the first appointment was scheduled. Avoid this business and their total lack of professionalism.NegativePunctuality, Quality, Professionalism