Safelite AutoGlass

Hands down the worst customer service I have ever had with a vehicle. Scheduled a windshield replacement and dropped off the car to receive a call hours later that the replacement was broken and they were unable to complete the job. Would have had to wait more than a week for another opening. I do not like writing reviews online but the worker on the phone was rude enough to warrant this. Would give 0 stars if it were an option. Will not work with them againServicesAuto windshield replacement

I have had bad experiences with this Safelite location. Today I had an appointment with a different location, which is great; unlike this office. My appointment was scheduled for 3pm at my preferred location, which was running late, and I received a phone call from this office stating that I should reschedule for tomorrow to have my windshield repair done and sounded as if I should use one of their techs rather than keep the services I had scheduled with the Safelite location that I prefer. The tech was literally less than 5 minutes late, so 304pm. So can I ask, why the manager called me to tell me they would be 330 or later today??? Unreal is what I have to say! And I do not recommend this office for any services with having them replace my windshield a few months ago. My car still has mud in the speaker located on my dash along with a stain too. No thanks!NegativePunctuality, Quality, Professionalism, ValueServicesAuto windshield repair

Had a Appointment in berlin today for a warranty windsheild it had a defec guy came outside to talk to me and told me it had a defec but they didnt want to put a new one in unless if i went with a factory windsheild.They guy was very rude and Unprofessional and told me that the guy in st johnsbury was messing up alot of windsheilds and it didnt want to take car of my replacement windsheild.So drove to st johnsbury talked to the guy that put my windsheild in and he was very Pleasant and helpful and Scheduled me a new Appointment to put a new one in.I Advise to stay away from berlin vt safelite

I wasted two Saturdays trying to get my windshield properly replaced and recalibrated. I dropped my car of for a 1pm appointment that was supposed to take 2-3 hours. At 3:30 the car had not been taken in. I made a plan with the service team to do the work, lock my keys in the gas tank and I would pick the car up in the morning because I couldn't get back to the shop again before they closed. At 6pm I got a call that they were unable/didn't know how to recalibrate the safety features of my Subaru Forester (cruise control, lane departure, etc) and I would get a call Monday from Safelite to make another appointment. I picked my car up Sunday, and not only was the work not done, but my keys were hanging out of the unlocked gas cap. Anyone could have driven away with my car. I waited most of the day Monday to get a call from Safelite to reschedule the calibration. It is IMPOSSIBLE to get through to a human being on any Safelite number. I ultimately didn't hear back until Tuesday morning, after spending over an hour chatting with several customer service representatives and escalating my situation late Monday afternoon. So I spent a second Saturday waiting to get my windshield recalibrated... but they threw in a set of wiper blades for my trouble. Start to finish this was a mess of a situation, with inadequate customer service.

This Safelite team was excellent and my new windshield was installed quickly while no detail was overlooked! Absolutely recommend Safelite 100 percent. Greg scheduled the mobile installation in a timely manner with attention to every detail. Adam was the technician who installed the windshield and I can’t thank him enough! He was professional, friendly, and informative. He demonstrated a high level of skill and the installation was quick and thorough! Adam vacuumed the interior removing every shard of glass from the interior console, upholstery, and floor of my vehicle. Adam was extremely professional and didn’t miss a single detail! He even cleaned the windshield post installation! I sincerely couldn’t believe how professional, skilled, thorough, and quick the coordinator and technician worked. I highly recommend Safelite!!! I’m immensely grateful to this specific team and I was very thankful they had my windshield installed at my location roadside within an hour and I was able to proceed with my journey..

I scheduled an appointment and prepaid for a replacement windshield without insurance. I was given a 4-Hour window for when my technician may arrive. I was called 15 minutes before the end of the 4-Hour time window, to let me know that my technician would not be coming. They then asked me to come to Barre, 45 minutes away!!! I would have scheduled it at that location if I was able to do that! Why would I waste my entire afternoon after you wasted my morning? You are a business, I am the consumer. I took off work for this appointment. Safelite should have replaced my technician instead of calling me, literally, last minute. I would be more than happy to update this negative review, if and when Safelite responds appropriately. Waste of my time, energy, and money.