Safelite AutoGlass

Worst experience ever. We were scheduled for our appointment. They emailed, text and called to confirm our appointment. Got there and they didn’t see our appointment. So they rescheduled for later in week. We did leave our car so they could fixed it so it was already there. So they called me after my appointment and said they needed me to pick up the car to get some codes cleared at the dealership. It took another week and opted to just get the dealership to fix the windshield. If I had to redo this Safe lite would not have been part of this equation. I felt like it was a waste of time. Hopefully your experience will be better here! Ours wasn’t great and cost me extra week of rental car fees. Safe lite do better!

Absolutely horrible customer service. I scheduled the appointment but they cancelled it without ever texting me as I asked in my request for service. I saw that they called me on the day of the appointment, they didn't leave a message and they cancelled the appointment within 3 minutes of calling me. I've called them 5 times with no answer, even after leaving messages, no response. I used their chat service, what a joke, I couldn't get assistance. They told me that the cancelled the appointment because I didn't show up for the appointment. I took off work and waited for them. I was home. On the rescheduled date, I got no phone call, no text and didn't hear from them; Now I can't even reschedule on their website, this is an insurance claim. I guess they registered the work as complete.

Never again. 4 visits, 8 hours in waiting room. Absurd excuses, contradictions all to excuse shoddy workmanship. Most egregious, told me the misfitting window trim was a "wear item like the tires on the car". Really? And they left it that way again after the second install to correct issues with the first install. I returned after the first install because the Subaru eyesight system kept shutting down and even the lightest of rain. Never did that before. When I went in I was told can't be what they did because they did the calibration. But they said they would look at it. 20 minutes later another tech came out and said what's the problem and I explained and again he said can't be what they did but they'll look. An hour and a half later a third tech came out and Said the eyesight system is not working because of the non-OEM glass they had installed and they will have to install new Subaru. The next install was poor workmanship, sealant oozing out, trim not fitting etc The list of excuses goes on. Used this place for years, always did excellent work. Not any more.

Paul the technician who replaced my windshield was nice and did the job. My disappointment is with the facility. I had no covered parking at home or work, we had rain and snow the week I scheduled and to reschedule would have put me into May. So I canceled until the weather looked better. I scheduled for a Thursday and Safelite rescheduled me no notice to Friday. Then on Wednesday I got a cancelation notice. No reason. It took me 25 mins to find a number then get past the recordings to a human. Once I got the shop I was told that they canceled me for canceling them 2 times or more. I said not true, here is why I canceled the one and only time. I finally got my appt back but the price went from 410.68 to 463.65. If you have no covered parking at home or work, don't schedule unless you can control the weather.

Took in my Acura RDX so get the back glass replaced because my insurance company sent me there and they “offer a guarantee”. There was no glass inside the hatch when I took it in. It’s been a nightmare ever since. They told me a few pieces of glass will be in the hatch of my vehicle after replacing it. They didn’t really give me any other option. You’d think being a glass replacement business, you’d figure out a way to NOT get glass in a hatch. There is WAY more than a few pieces. I had the whole back windshield taped up so no glass should have gotten in there to begin with. Then, the tech made the mistake of telling me they’ve had 4 or 5 like this so, they knew it was an issue and did nothing to prevent it. My insurance Erie said that they should be the ones to fix this issues safelite doesn’t think so (for some reason). They claim “we replaced the glass, our job is done and I should take it to a detail or body shop to get it out”. Now why would I have to when they’re the ones that got the glass in there to begin with?! Their customer service is absolute trash and their managers never answer their phones. I wish I would have taken this somewhere else that just does the bare minimum. Be careful when choosing this place for any glass replacement!

To Whom It may concern,,, I will say this is one of the most unpleasant experiences with Safelite or any other company on completing a job… Number 1,,,It took over a month to get a front window for my Tesla X which I had an employee drive over 1 hour each way TWICE…The first time you ordered the wrong window after giving you the direct VIN from the vehicle… Number 2,,,Lexa from my office which was the one who drove down the first time had to call and check on the front glass that was reordered TWICE before getting a response back and it magically showed up within 2 days… Number 3,,,My front dash looks like a Christmas tree with all the warnings and safety features NOT available because the front camera is NOT calibrated correctly... Number 4,,,Tools were left in my front floor board…Thank you for the donation of tools… What a joke…