Safelite AutoGlass

Made an appointment with this company almost a month in advance. They called me the day before my appointment saying they needed my vin number but I was going into work and was unable to get it to them at that moment. I brought it in for the appointment the next day and they told me they ordered the wrong glass because they did not have the vin. I told them that I had someone renting the car in the next week so I needed to get it done before then. They proceeded to tell me they could not do that because “we have 300 customers and you are not more important than any of them”. I said okay I am just wondering why you didn’t ask for the vin if you needed that information weeks ago when I scheduled the appointment instead of asking less than 24 hours before the appointment when there was nothing to be done. He continued to blame it on me a young girl and was very rude and aggressive in his demeanor. Myself and my family and friends will never be using this company again.NegativeResponsiveness, Professionalism

I went there yesterday and had one of the most bizarre/frustrating experiences working with a business in town. Let me preface by the fact that I’ve used them many times without issue. I didn’t recognize or had never seen the cashier/desk attendant. I went in to check in my car. I had an appointment. Asked if I could speak to a tech about the crack I was there for another one I I had just noticed. I showed him where the one was that I got on the interstate the day before. Then I asked about another one I found on the lower side. I bought the vehicle a few months before. I asked his opinion if it looked like it was filled if it wasn’t, id like to know if I could and what out of pocket cost would be. To which he replied, “I can let you know”. I said perfect. Just take care of the one in drivers view that occurred when I was driving and let me know about the other one. For all I know maybe it was filled. Anyways! I went around the corner to kill time to the grocery and staples. I came back just before 5 as I didn’t get a call it was done. When I walked in the insanely snarky desk attendant told me I had walked away from my conversation with the tech so they did nothing. This was crazy laughable. After all she did just get my contact and repeated it to me not even an hour before. The tech walked inside and I walked away after saying okay just take care of the one that happened under my care and let me know. Not only did I not receive a call saying they weren’t working on anything but the attendant repeated to me six times that because their was a crack existing if they filled my new rock chip is insurance fraud…After her saying it six times and me being completely confused and frustrated the tech said because it’s was there I could get my new one filled?! Somebody make that makes sense. I wasn’t trying to claim the existing as he was “going to look into it and let me know”. So 50 minutes later, I returned to be greeted by her telling me that I was in the wrong, nothing had been fixed on my vehicle, and basically see you later. I don’t get mad in these situations. I was insanely frustrated. I have six vehicles that we take there both business and pleasure. Maybe it’s just gone downhill in a few months time. Maybe she gets a kick out of repeating to someone the same thing over and over even when she wasn’t part of the conversation with the tech that I had. If you aren’t going to provide a service or WON’T even though the claim was properly made with my insurance at least give people a courtesy call. This place is a joke!! Give someone else your business that will talk to you respectfully or at bare minimum communicate at all.

Let me preface this by saying that this is at least the 4th vehicle I've taken there over the last 15 years and I didn't have any issue with the previous 3 jobs. This latest job was super sloppy. The first thing I noticed, when getting in my vehicle to leave, was that there was a string of urethane (windshield glue) on my passenger door arm rest. It was not stuck, so I didn't think much of it, and I peeled it up and discarded it. When I got home, I noticed urethane on my passenger seat upholstery. I took care of that with some lacquer thinner. Then I noticed urethane on the passenger fender, urethane on the roof, a spot of urethane on the inside of the windshield directly in front of the driver. I cleaned those up with some turpentine or lacquer thinner depending on the surface. A couple days later I noticed that the cowl was not flush with the glass - it had about a half inch gap in the center. They had screwed it down at the outer corners only, leaving the center screws just sitting there, and the center was bowed up. This was because they didn't leave a gap for the cowl "tabs" to slide under the glass. They had over-applied the urethane, which on this truck should not reach the bottom of the glass. They used so much (or applied it so low) that it extended out past the bottom of the glass, leaving a large blob. This prevented the cowl from installing correctly. I was able to trim most of it away, but still cannot install the cowl properly. Even with the urethane trimmed, as there is not enough space between the glass and the gutter for the center tab to slide under.

I was trading in my Subaru for a Toyota, and as part of the trade-in agreement, I needed to have the windshield replaced. Since I’m from Utah, I didn’t want to risk getting a rock chip on the drive to Montana by replacing it before the trip, so I decided to wait and have it fixed once I arrived. I ended up getting to Montana earlier than expected and was hoping to pick up my new car that same evening before the dealership closed at six. I called Safelite to see if there was any chance they could get me in sooner, and they were able to fit me in earlier than scheduled. The technicians worked quickly and had my windshield done in no time, giving me plenty of time to get to the dealership. I was so excited! I just wanted to say thank you. The technicians were great, the customer service was excellent, and the whole process was incredibly fast and efficient. I really appreciate the outstanding service.

While they did well on the customer service side of things, the job itself was done poorly. Brought my car in today to get my windshield replaced and waited about 3 hours which went by smoothly as they do a good job of keeping customers happy and taken care of in the waiting room. However, when I received my car back it had glass shards all around on the dashboard with a few scratches that weren’t there before the service. The windshield was not fully broken by any means which leads to the question, why were there glass shards on my dash? Furthermore I had to fix the trim on my window once they were done as it wasn’t set properly and notably stuck out from where it should’ve been. I understand that they were probably short staffed and on a time crunch, but there’s no excuse leaving a customer a car with new safety hazards. Overall if your car is something you take pride in or care about, do not take it here.ServicesAuto windshield repair

NEVER going to Safelite in Bozeman again. I have a chip in my windshield with legs and wanted to get it filled before winter so that it doesn't crack across the entire windshield. I went in to make an appointment and to have them take a look at it to see if it was even fixable. I was told that I did need to get it fixed and to go ahead and schedule an appointment while I was there. A few week later I went in for my appointment and had an INCREDIBLY rude woman tell me it was too small and they couldn't fix it. (Why wasn't this said to me the first time I came in?! I live an hour outside of town, what a waste of my time.) I then went to another glass repair place across town... they were super nice and ended up telling me that my windshield DID need to be fixed and they got me in right away! My fiance had an appointment right after me and said that woman was also extremely rude to him as well.NegativeProfessionalism