Safelite AutoGlass

Worst place ever. State Farm set me up with these jokers. Called me to schedule an appointment for Saturday. Drove an hour each way to get there. Place is closed with a handwritten sign that says closed on Saturdays. Nice! Try answering your phone. Even your own people who answer the 1800 safelite line can’t even get you on the phone or get you to answer an email. No one use these guys. They are NOT reliable. They never offered to reimburse me for my gas money. State Farm to note of my complaint and rescheduled me with a great glass repair company in Hays. Do NOT go here. If I could give less than one star I would.

Scheduled a Windshield Replacement for 2014 Nissan Titan pickup. Everything went well with the install and the window fit seemed good and the Safelite team did get the job done on schedule. However after I picked up the truck and drove it home I noticed that the Plastic Trim(Base of the Windshield exterior) on the Truck was loose and it wasn't this way when I dropped off the truck. Discovered that the attachment point(clips) were broken. Unfortunately, the dealer did not admit to breaking the clips. For me this is a major integrity issue. Claimed that they were broken when they started and that whomever installed the previous windshield broke them. When I pointed out that they had changed the last windshield 2 years ago. Then and only then did they agree to replace the broken trim parts. However, I have yet to receive the replacement parts a month later.

They always do good work at this Safelite Auto Glass here in salina. They've done work for my employer with windshield repairs and replacement. They replaced a windshield in my Range Rover when it was broken. And they replaced a side door glass in my wife's car when it was vandalized at the Central Mall their work was very good and reasonable very professional. Safelite Salina never disappoints!

Found another company that was half the price. The problem I had was the inability to speak with a live person it will not give you the option that was the reason I shopped around because of the inability to speak with a human which I'm glad happened because like I stated in the beginning the local ma and pa company was 1/2 the price with great customer service and was done very quickly

PLEASE READ! It’s been 3 days since I had my car’s windshield replaced. As soon as I got the car, it rained. Too scared to check if my windshield is still there. After all the terrible reviews I’ve read here, it made me feel uneasy to do business with Safelite. I still gave them a chance. I care about the QUALITY. According to the text message, Autumn was my technician. This one is for you. I appreciate your work with the car! technicians are one of the underrated jobs. I appreciate all your hard work and efforts to deliver a finished product on time. I love the new windshield! It was nice doing business with you.

Selected this company online and made an appointment tried calling the following day to double check appointment time and ask a question. Call center took close to 20 minutes of wait on hold time before I could speak to the people that were actually going to do the work. I finally spoke to a Tony in Salina and boy, he was rude, raising his voice, made me feel incompetent, Tony provided the absolute worst experience I've ever had on trying to simply set up an appointment to replace a back windshield. I would not recommend this place whatsoever!