Safelite AutoGlass

For such a big name in the industry, my experience with this location was extremely disappointing and frustrating. I took my brand new 2024 car in to replace a cracked windshield, and upon pick-up I noticed black scuffs and debris all along my dashboard and the beams on either side of the windshield. Again, this was a brand new car that now has black scuff marks on the fabric near the glass that won't come off. These guys rush and don't care about the interior of your car or take any accountability - STAY AWAY! Especially if you are wanting your car back in the same condition you brought it to them in. (Pictures don't show a complete representation of real-life damage)

Waited a week and a half to get an appointment, took off work early to make it, then they told me they couldn't do the job because they don't carry the clips they need. They didn't ask if I wanted them to order them or anything, they told me I could go pick them up if I wanted my windshield replaced. So, whatever, already frustrated from them not being able to do the job. They left my windows open and didn't put my seat back where it was. I would never come back to this location again, even knowing the clip thing ahead of time. They don't care about your vehicle.

The front desk lady was beautiful amazing professional and very informative about the services she explained everything to me before the service. Jeremy was my tech, he was very professional and friendly and kept me posted every step of the installation of my windshield. The other techs were very helpful and informative, they explained to me all about my sunroof and a leak that I have. I give them all a 10 and more if I could they made my experience wonderful. I recommend them to everyone and would never go anywhere else.ServicesAuto windshield replacement

This Safelite location has been my windshield savior on multiple occasions. They've been reasonably priced for my non ADAS windshield (i.e. no sensor calibration required). They keep doing prompt work while keeping my vehicle clean of any debris. I'm writing this post however because I requested their mobile service during the bitter cold of February. I didn't want to risk my windshield cracking further from the cold so I had them come to me. Daniel was absolutely amazing. He calmed my nerves after having to replace multiple windshields before and took extra care of me by even looking at the little chips that weren't an issue. It's times like this that show that a company can care and exceed expectations that result in making me a customer for life.

We had a small crack in the bottom of our windshield already, an while on vacation we went through a car wash that made it spider up into our view. My husband scheduled a time online for me to take it in and have it replaced. They people were super nice and helpful. The lady at the counter told me I could wait there or there was Panera about a 10 minute walk if I wanted to get something to eat. I chose to grab food and wait. They called me about an hour later and told me my car was ready. I would definitely give them 10 ⭐️ if I could.

What should have been a 2hr install has turned into a 7day install, due to the fact of the windshield sitting way too low, so low that I can barely read the VIN on the front of the dash and the upper seal isn’t sitting right either. The caulk adhesive has to sit and harden before they can remove and install a new windshield. I am beside myself that Safelite would send someone out that obviously has no business performing Windshield installations. This is completely unacceptable! DO NOT USE, YOU WILL REGRET!!!!!!