Safelite AutoGlass

DO NOT USE THIS STORE!!!!!! Had an appointment today to repair damages done by original Safelite installer. I HAD to bring it to the shop to be repaired because the mobile service was booked out. Asked Jason Kimmel if the parts were OEM and he said "No they are discontinued. So I just found some on the internet and ordered them." I told him they broke OEM parts and thats what needed to be replaced. The parts are discontinued but they can be found at a dealership in Texas." He says "Well I can order those I have to use my dealership." 1. Any Chevy dealership and transfer parts between them. 2. If you ordered them off the internet then any place of the internet should work. 3. After walking away he went to his tech and started bad mouthing me. 4. I have a link to the parts needed that are OEM showing they can be located. Asked him for his managers name and he said "His name is Anthony. You dont need his last name." He eventually gave up a card for his managers. I called the corporate help number. I was talking with a lady about the issue. She went to get her manager. Came back on the line and said "OH I dont know what happen she was supposed to be conferenced in. Let me see if I can get her back." Then proceeds to disconnect me. Now it says they are closed until Monday. This entire experience is HORRIBLE. I will not bring a vehicle back to these people and will make sure that EVERYONE i talk to know not to use Safelite.

Customer service here is unacceptably bad. Scheduled my appointment online (through a call center instead of directly through the location I was going to) and they told me drop off by 930, and it'll take 3-4 hours. I drop off this morning, and SIX HOURS later they haven't even touched my car, so I cancel my appointment at that point, and when I go back to get my car, it's been moved despite them not working on it. Don't like that they moved my car after I cancelled, and they are very vague and unclear about their time windows. Terrible business plan from to to bottom. Call centers have no real connection to actual branches, so company communication is non existent. Absolutely horrible experience from beginning to end, and I will be making sure everyone I see with a cracked windshield knows not to go to Safelite. Update* They responded and said they'll "do better communicating" but that doesn't reimburse me for the day of work I had to take off, and got nothing accomplished during. Also their response doesn't address why my car was moved after my appointment was cancelled and they had no right to touch my car. Half hearted apologies from billion dollar companies does no good. Maybe getting the BBB involved would get something real accomplished.

Safelite was highly recommended to me but I will not be using them in the future. It is extremely difficult to get a hold of a representative, and you aren’t calling the office directly so the rep you talk to doesn’t actually have a clue what is going on. I went to schedule a warranty appointment after my windshield was replaced as the seal was breaking. Due to their automated appointment system, it scheduled me in shop instead of my original mobile request which was a very huge inconvenience for myself. Each rep I eventually talked to was extremely unhelpful and not taking any responsibly for the mistake. They did nothing except tell me it was scheduled for in-house. Do not use them. Go to a smaller owned business where they will be more helpful and caring toward their customers.

Since I can't get anyone to return my calls (1.5 weeks) I'm just going to go ahead and write this review. Had my windshield replaced at this location. Picked up my car just before closing on Friday. After leaving the parking lot I noticed shards of glass all over the interior of the car (see photos). Safelite had closed so I called first thing Saturday morning and a manager couldn't come to the phone. I left my number for a return phone call.... Still waiting. I've even called another number that turned out to be corporate customer service. They took notes and said someone from this location would return my call.... Nope... The replacement windshield is fine but this location is seriously lacking in customer service. I wonder how or even if they would have responded if I hadn't seen the glass until after cutting myself or worse, getting glass stuck in my hand or leg ..... Maybe the hospital bill would have elicited a return phone call.

I honestly wish I could give zero stars. Safelite was a huge disappointment from start to finish. I scheduled a windshield replacement and took time off work to be there, only for the technician to cancel last minute with no explanation. To make matters worse, both Ayden (a so-called supervisor) and technician Hal outright lied about the situation. When I called them out on it, Ayden backtracked and started making assumptions instead of taking responsibility. It was incredibly unprofessional and frustrating. Customer service was no help either — I was put on hold forever and bounced between multiple reps who clearly had no idea what was going on. Total lack of communication, accountability, and respect for the customer’s time. I expected way better. Never again.

I recently had a great experience with Dean from Safelite. He was excellent at communicating right from the start, letting me know that I was on his route. Although I couldn't answer his call in the morning, he left a very pleasant voicemail with all the necessary details. Dean called again just before he arrived at my home, and his timing was impeccable—he estimated it would take about 45 minutes, and he arrived right on schedule. His enthusiasm for his work was evident in his friendly demeanor, and it was clear that he genuinely cares about his customers. During his work, I continued to receive text updates from Safelite. I attempted to log in and pay through the portal, but I encountered some issues. When I informed Dean, he kindly guided me through the process. He was also very tidy while working, which I appreciated. Dean is truly an asset, and any company would be lucky to have him on their team. His customer service was outstanding, and I believe Safelite could improve the review process. I wanted to share my feedback immediately after Dean finished on Friday, but I struggled to find the right platform to ensure my review was connected to his service. Thankfully, I received a review link today, three days later. Again, I want to emphasize how great Dean was. I genuinely appreciate his commitment to quality work and customer satisfaction.