Safelite AutoGlass

DO NOT GO HERE!!!!!! Two weeks ago we fixed two chips in the windshield, while my husband was there they were incredibly rude. Today I got in my vehicle to realize one of the repairs, after colder weather, caused the whole windshield to crack. I have called to speak with someone 8 times just for the computer system to tell me no one is available and it hangs up on me. The website states if they basically ruin your windshield they’ll give you a refund for the original service. The original chips were tiny compared to over 50% of my windshield now being broken which will cost triple if not more than the original repair. Completely unprofessional company who will not back their own work. I am sure we are not the first customer for them to screw over either, would be a good case for a lawyer to look at.NegativeQualityServicesAuto windshield repair

We had Safelite repair two small rock chips in our windshield. The initial repair reduced the visible chips slightly, but gave us peace of mind that the damage will not worsen. One week after the repair, we found our vehicle sitting in the driveway with a crack leading from both sides of one of the "repaired" chips. The chips were in the windshield for roughly 2 months before getting them "repaired", with no issue. One week after the repair and we would have been much better off without wasting our money with Safelite. The Safelite warranty on their repair work is to just credit your initial repair cost towards a windshield replacement...but only if they also are doing the replacement. The only way they stand behind their work is if you spend even more money with them to remedy the "fix". What a racket. I will absolutely not recommend to ANYONE that Safelite touches their vehicle.ServicesAuto windshield repair

First of all they have an online quote system that is quick and easy! Then, it sends you reminders about your appointment. When I arrived, the gentleman came out and assessed the damage. He told me right away that it had already been repaired once, but had the tech look at it and they decided to redo it for free! They also noticed my wiper was broken and replaced it for free also. Done in 15 minutes. Awesome service! Awesome customer care! Go see the guys at Safelite if you have a broken or cracked windshield!PositiveResponsiveness, Quality, Professionalism, Value

This is our first time calling safelite having to deal with something like this, and I was very pleased with being able to go on the Internet and get a quote, but then I called to make sure the quote was accurate and spoke with a representative. She was extremely friendly and helpful. The technician was amazing when he came out everything went smoothly. He called us. Before he arrived as he was supposed to replace our windshield, everything was exactly the way it should’ve been. I love when a company can operate like that. It’s hard to find a company with friendly representatives such as my technician and the person I spoke with, but I can really appreciate when I get the five star service that I received

Excellent place to go for repairs if you are a fan of poor-quality work and being called a liar by the manager. Original replacement only lasted a year before an obvious installation defect occurred. When asked about the possibility of warranty fix it was met with hostility. Safelite corporate said it would be covered by warranty due to the nature of the failure, but then the shop refused when the vehicle was brought in. It would be a different situation if they at least adhered to what they were told by Safelite corporate but that is not the case. I would highly recommend another shop if you are in need of windshield repair or replacement in Muncie.

I had an overall amazing experience! Being able to go online to get my quote and then book my appointment was easy and great! From the beginning everyone I talked to was very nice and helpful! The day of my appointment the tech called when he was on the way(which was on time) to let me know he was almost to me, and from there I was texted every step! After he was done with installation and cleaning up, he came and knocked on the door to let me look at the window to make sure i was satisfied! He did an amazing job and it didn’t take long at all! He was kind and answered all my questions! I definitely had a 10/10 experience! Hope I won’t need Safelite again but if I ever do they will most definitely be who I use!