Safelite AutoGlass

I had a fantastic experience with Safelite getting my front windshield replaced! Ernesto did an outstanding job — he was professional, efficient, and made sure everything was installed perfectly. He took the time to explain the process and answered all my questions. The work was done quickly and with great attention to detail. I’m very happy with the result and highly recommend Ernesto and the Safelite team for anyone needing a windshield replacement!

Safelite broke the LTE antenna on my Model S during a windshield replacement and instead of taking responsibility for it and covering the cost of replacement, they refused. There is a history of Safelite causing damage to LTE antennas on Tesla vehicles, yet they refuse to take responsibility for sloppy work. I’d think twice about coming to this shop. The customer comes last, they lack common sense, and claim there is a guarantee for their workmanship, but very clearly there isn’t. You’d think as the evidence stacks up against them in discussion forums about Tesla antennas breaking when Safelite replaces these windshields, they would own up to it. But no, they don’t. Even Tesla Service (which is excellent by the way), had my car for three days to complete the repair and said that Safelite damaged the antenna, even sharing a diagram of exactly where the damage was located. It’s so overwhelmingly obvious at this point, but they don’t care. They will just wreck your car.

Excellent service, tech arrived to my home close to 9:00 am and said the installation would take about an hour, he was done in about 45 mins. I waited about three days and ran my vehicle through the car was to check for leaks and their were no issues. Glass looks great! This second windshield that I have replaced with Safelite, Years ago I had a windshield replaced in a 2002 BMW, installation and service was fine, but it was the wrong windshield, the rain sensor would never work; they did offer to replace it and told me to bring it to their service center, but I never did.

Shop does poor work that they do not stand behind. Shop refused to replace a windshield that developed a 6 inch crack that originated from the site of a rock chip repair. Rather than denying my request for assistance, they bounced me around between different entities on the phone for several hours, just for a supervisor to tell me that they would give me $50 towards a windshield replacement. In an unrelated incident, they replaced my husband’s windshield after it cracked and their windshield cracked three days later and it needs to be replaced again. I would recommend attempting to replace your own windshield over having them do it. Edited to address owner’s response: I understand what a windshield repair is. However, the repair failed and instead of just telling me that the repair had no guarantee and they’d give me my $50 or whatever for a replacement, they sent me on a game of phone tag for several hours where at least 10 different people told me 10 different things just to get back at that answer. I would have rather been told they couldn’t do anything for me from the get go as to not waste my time. Interesting to note there’s no mention of the aforementioned poor install of my husband’s windshield.

I got a rock chip fix on my 2015 BMW 740Li Xdrive windshield last year the salesman stated that if spreaded it would be replace it for free ,the chip started to spread I called them the let them know of the problem they first tried to submit a claim under my insurance but after me letting them know the salesman said would be free they directed me to Corporate where they tried to manipulate the situation so I filed a complaint with the Better Business Bureau I received a email from Sophie Swan stating the will give me a courtesy with a aftermarket windshield. To make a long story short a aftermarket windshield will not work on my BMW but they don't want to give me a original windshield Fast forward today they have my number blocked so I can'tspeak to anyone..DO NOT DO BUSINESS WITH SAFELITE THEY ARE LIARS AND DO NOT WANT TO HONOR WHAT THEY SAY!!!

They ordered the wrong windshield at first, but with all the features and different variations of windshields for my particular vehicle PLUS the fact that they were working with my insurance company and getting all of the information from them without inspecting the vehicle themselves —I understand how that could happen. Once they got the correct windshield, the process was seamless. Their entire staff was great. Lisa was EXTREMELY great during the entire process! I sat in their waiting area with my son while they worked on my car and I couldn’t help but notice how professional, caring, attentive and knowledgeable she was with the in-person customers and the people she was on the phone with. Phenomenal customer service to say the least.