Safelite AutoGlass

SHODDY WORKMANSHIP - they didn’t set the glass correctly, so rather than fixing it, they threw on a bunch of glue around it and then tried to tape the seals on top of the glass and told me not to take it off till the next day. When I did take it off, it showed that the seal was not on correctly, and there were holes all over it. The seal came right off the glass. I get that mistakes can happen, but trying to hide it rather than fix it is unforgivable. I took a day off to get this done and then had to waste another day.

Jesse from Safelite came to our house at like 8:30 to 9am in the morning. He was on time, efficient, knowledgeable and was so good he could probably install windshields with his eyes closed. 😂 The experience was top-notch and if I could give them an 10 stars,we would. We definitely would use safelight again in the future and only hope we don’t have any emergency glass issues but if we did, they would be our choice. They worked with our insurance and it was a very easy and quick process. The whole process took about an hour and a half. Jesse was just super top-notch thank you so much.

Had an appointment I couldn't make at their Addison location for the following day. Called up wooddale location and asked if I could come in same day within a few hours of my my call. They got me in literally within 2 hours. The tech even came and got me and had me personally bring the car into the shop and park it because she didn't know how to drive stick. This alone let me know how much she was going to take care of my car during my service. Any employee could've seen a cool car and tried to drive it without properly knowing how to drive it. Tech got my windshield repaired, went over the repair and warranty with me and got me out within 30-45 minutes. It was great experience overall. God forbid something happens to the glass again, it's going right back to these guys.

Just had a windshield replaced by Safelite. This may have been the most professional and pleasant experience I've ever encountered from a service providing organization in all my 74 years! From the ease of setting up the appointment in my driveway, to the communication from Safelite, to the professionalism, respect and thoroughness of the tech (Eduardo) that completed the work, I just don't know how anything could have been better, easier or more to my satisfaction. Highly, highly recommend!!

Made an appointment online last night. Came in today for the appointment & was given the same quote I received online & told it'd be an hour and a half to 2 hours. Talked to the nice tech for a bit about what they'd be doing and their guarantee, was politely offered new windshield wipers and declined. Waiting area was a big spaced out area that appeared clean and had wipes all over for you to use. Ended up taking not even an hour and everything seems so far so good!

I recently had my windshield replaced, and I couldn’t be more pleased with the service. The installation was done quickly and professionally, and the team took great care to ensure everything was done properly. The cashier was also extremely helpful, answering all of my questions and making the payment process smooth and easy. Overall, I had a fantastic experience, and I’m very satisfied with both the installation and customer service. Highly recommend!"2015 lexus gs