Safelite AutoGlass

Thomas was a great help in fixing my back windshield. Safelite sent him out to DeKalb for me without any issues. Thomas was extremely informative about the process, took great care of my vehicle and had the work done well ahead of schedule! I was able to do my own thing inside while he took care of the glass. Whole thing took less than an hour, maybe even as little as 30 minutes! He did a great job vacuuming out my car, too. I haven't seen a single trace of broken glass! Thank you Thomas and thank you Safelite for doing a great job!

A rock hit my windshield when driving and I filed a claim with my insurance right away. I did not have to pay a deductible because we have comprehensive coverage. They set up an appointment right away for Safelite to come out to me in just a few hours. The technician was awesome and informative. He had the glass filled and fixed in about 10 minutes. I paid $76 for the service and was able to put a card on file so I didn’t need cash on hand. I have a before and after picture for reference

1 star because their phone people that answer the line cannot do simple math. I spent ten minutes on the phone with them explaining how their discounts they sent me being applied to the work order would save me money. They were insistent that my math was off. Finally after realizing they did simple addition wrong after I explained it several times to them, they refused to apply the discount and create the work order for me. Terrible customer service and I haven’t even had the chance to experience their quality of workmanship in the field yet. I’d honestly just go anywhere else. This was a red flag experience.

Easily a 5-star review. My service person (I am so sorry. Name slips my mind.) showed up wearing a Superman cape and did not disappoint!! My car was broken into by vandalism, and the glass was throughout the car. He cleaned up all the glass. I have not found any at all left. Then he moved on to fixing the window. He was friendly while still being professional. I have told many friends about the service you provided - and the fact that the fee was no more than if I took the c(ar to you. I know you have great employees; however, I have not met them. The employee you sent me is a KEEPER! (No. I am not related to him. LOL!)

Joel from Safelite came to our home. I got plenty of emails and texts from the company, letting me know in advance when he was coming & what to expect. While the weather was brutally hot and humid, he set up a work area and got started right away while letting me know that he was perfectly fine if I elected to watch him work or wanted to ask him any questions throughout the process. The old (cracked) windshield was removed, and the new one was placed within an hours time. I recommend this company for their professionalism.

I had the pleasure of meeting two of satellite’s team members. Both gentlemen were just that… respectful, efficient and open with details as the job would be done. Joe, first young man realized early on that the windshield he had on the truck was not for my car! He quickly contacted someone to get the correct one and 3 days later, the job was done ! Was sad it was Joes day off but the associate who did the job won my complete confidence! No negative feedback at all!