Safelite AutoGlass

I need an existing windshield resealed because it was installed poorly a few years ago and has come partially loose. However, the phone number uses the world's least useful voice assistant. Literally all it can do is tell you to visit the website (which did not provide the information I need, and is therefore why I called), or manage an appointment for replacing broken glass. So, if you don't have a broken window or an existing appointment, don't bother calling. Eventually, the automated system will send you a text message with the website address and then hang up on you. Truly the worst phone experience I've ever had - and I've worked tech support.NegativeResponsiveness

Updating our review from a previous 1 star rating. We had our vehicle’s back window replaced after a complete shatter. The scheduling to repair was very timely, literally the next day and at our home. After the repair, we did deal with some inconveniences, including a bulge in part of the window placement and the back door latch of our car being stuck shut from broken glass. It took several days to fix the window bulge and a couple weeks to fix the handle, due to needing to order a new part. Safelite paid the cost of the handle and repaired it to normal conditions. A service with a couple hiccups, but their customer service to resolve our issue was really good. We’d trust them to replace any windows again

I would give ZERO STARS if I could. This company has missed multiple appointments for my partner, and others in his area. Seems corporate and personal people are both left screwed over, my partners corporate appointment was rescheduled TWICE and he was let know after his appointment time both times that it would be the next day basically. On Saturday he was told Monday, on Monday (today) he was told Tuesday. This is ridiculous. EXTREMELY UNPROFESSIONAL. I'm incredibly disappointed considering I have ALWAYS spoken highly of this company. I'm likely never going to be using safelite again after all of this.

We were able to easily schedule our appointment online for a windshield replacement next day. Collin called me ahead of time to make sure that it was okay for him to stop by. He was very professional and explained what he would be doing and the timeframe. He did an amazing job replacing my windshield and even found a few goodies hidden up under the glass he shared with me. I appreciate his expediency and would recommend this service to anyone who needs a replacement.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

I was driving home when a rock kicked up and hit my windshield. There was a small crack and I wanted to get it fixed ASAP before the weather got bad and before it spread. I called Safelite and they were able to get me in the next day. When I got there, Justin helped me and was so kind. He explained everything to me and they even got me in before my appointment time. I was in and out in no time at all. Thank you Justin and Safelite for everything! I will be recommending Safelite to everyone!

Pro's: shop estimated that it would take 3 hours to install my new windshield, it only took 1 hour. Con's: It appears that the technician cut the weather stripping taking out the old windshield, didnt bother putting a new one on. I spoke to, who i assumed, was the manager about it before I paid the $1,000 bill. He stated, if it leaks, it has a lifetime warranty so I could bring it back in. I would've preferred to either wait the 3 hours or paid more to get a new seal and not have to worry about my brand new car leaking.