Safelite AutoGlass

I got my windshield fixed a few weeks ago and a week after I came in. the molding around my windshield started to peal apart. I made a new appointment expecting everything would be taken care of. I was fed a bunch of BS, when the manager told me the damage was due to weather. No! My molding just doesn't happen to start peeling apart a week after I get my windshield fixed. Additionally I watched your technician take the molding off. Instead of taking it off the correct way he slide the molding and damaged it. Own up to your mistakes and don't try and take advantage of people! I would not recommend going to this place.

I would highly recommend going to Des Moines to get your windshield fixed. The Ames location is not friendly and super unorganized. I scheduled 3 weeks out to have an on site windshield replaced. An hour before the time frame we got a call saying it won’t fit in the van. So we set up 2 more weeks to go to the store. Showed up to find they no longer have the windshield!!!!! We later set up another time to go there and again they had the wrong windshield, again. But they didn’t find that out till after the old one was out. So they had to run to Des Moines to pick it up!!

On our way to a family gathering a rock hit our windshield. We looked to see where we could stop along our route to have it repaired Pleasantly surprised, we were able to book an appt same day in Ames, IA (on a Saturday). Unfortunately, when we arrived (early) there was no one at the location. We waited several minutes past our appt time even, no one showed up and we weren’t able to get through to a real person when trying to call customer service. No signs or other indication they should not have been open for some reason. Extremely disappointed we were not only late for our event, but also without even having our windshield fixed.

This morning a tech came out to replace my windshield. An hour later the windshield was removed, my dashboard was in pieces, and my door sealing was hanging loose so the door wouldn't shut. The tech told me he was sorry, but there was rust under the sealing that he couldn't see before he removed it, even though it was clearly visible above the sealing line. Nothing he could do. Sorry. Then he poured a dozen random screws into my hand, gave me my radio antena and left. It's about to rain, I'm at work, and I have two children to pick up after work. The truck is not driveable. Customer service, said, sorry, tough luck. My advice, go anywere but Safelite. Have your drunk uncle do it with duct tape and a butter knife before you call them.

Had them replace my windshield because it was cracked. A few weeks later took my truck to a car wash and it leaked inside my truck. Called to have them check it out. Service technician said I had a bad weld in my truck that is what it leaked. Never had the problem before the replacement. Took to the local body shop he found out they unhooked my drain tube for my moon roof. Sent paperwork to the store STILL waiting to hear from them. WOULD NEVER take anything back to this store!!!ServicesAuto windshield replacement

Our car needed a rock chip repair and Safelite was our first choice. The process of scheduling an appointment online was great. Multiple locations and times were available including Safelite staff coming to our location. We chose to go to the Ames shop location. The text reminders and a pre appointment video informed us as to what to expect when we arrived and the repairs that were going to be made. The staff were friendly, professional and efficient. A positive experience.