Safelite AutoGlass

Tech arrived early by about an hour. That's ok, but no warning and I'm down sick this week. They used STEEL TOOLS to poke outward through the seal and gouged a big deep gouge over an inch long through the paint down to bare steel around the windshield. I had to thoroughly clean the glass inside and out as the haze reflected badly in sunlight. The glass was left very streaked, unclean. But the gouge is what bothers me - you don't poke out through a rubber seal with a steel pointy tool aimed right at the paint, especially with limited edition paint. EDIT! My wife got in her jeep today and asked about the black running down the front of the dash - urethane "primer" or a cleaner. It's bonded to the leather and plastic parts. So we have about 1500 to remove the windshield, remove the windshield frame, metal repair, repaint, PLUS replacement of leather interior parts - dash pad, dash cover, switch bezel - two of them leather parts. Still waiting on numbers from dealership for the repairs. It's a 4xe which means any time parts touching the electric system are removed, the 12volt and the high voltage systems have to be shut down and disconnected per FCA documents. I spent several HOURS getting the information I have so far - and it sound like we'll be without the vehicle for a week or more getting repairs done. MYSAFELITE.COM will not allow me to "log in". It doesn't have our 2023 Jeep info and says the last repair was for a 2004. So I can't even get in to leave a review or make any contact. Apparently this repair has not been put into the safelite system or was put in under other name or number. UPDATE: The fiasco continues. Got a call from Safelite yesterday, Thursday, that my wife's JLU was done. The body shop had called them to let them know since they were listed as the paying party. The guy at Safelite said he had sent the order for payment through and that he'd let me know shortly when the shop had received it and we could go get it. This was at 3:45. I told my wife get ready - we'll be able to pick it up after while. An hour passed - I called Safelite and the body shop - no, body shop had no such record of a payment, and Safelite said - well, I did sent it to corporate, they should be paying it, you'll be able to get it tomorrow. So today comes and I wait - and wait...... no call. So, at about noon, I called Safelite - guy says that he was going to email corporate and see where things stood. I called the body shop - yes, it's done and ready but they've heard nothing about any payment. I wait a while longer - Safelite still knows nothing. I said screw it - asked the body shop if we could pick it up and pay and then get reimbursed when Safelite pays them. Sure, not a problem. So we arrive at the bodyshop and the guy says - ****no, we can't reimburse you, Safelite will have to pay you. **** Now it looks like because we paid so we could get our vehicle back (a day - 24 hours - after it was done) that payment is going to be a problem - the body shop can't reimburse us, and the payment request was to pay the shop. This is getting way too complicated. They should pay as soon as the vehicle is repaired so the customer can have their own vehicle back. Not days and days later! Done Thursday and still no info on payment as of end of day Friday? Everyone is closed on the weekend (at corporate and the body shop)

Cheyenne & shop team did a great job replacing my Jeep Gladiator windshield. The "Billing Process" itself what a bit confusing and messed up itself, no fault of Cheyenne & Team. Automation is not quite perfected yet. But I believe this is critical to look into. A $300 overage error is big. The inability to do the installation onsite was completely understandable with the high winds today. Cheyenne transported my Jeep Gladiator to a close shop and again did an excellent job! Thank you! Cheer MAK

The only reason this place gets 2 stars is because the person I encountered when explaining the issue was very kind and helpful and really he deserves 10 stars for helping me after hours. However this company deserves 1 star if that, I had my windshield repaired by this company today and although the repair looks nice I am left with dusted glass absolutely everywhere in my front area. When I returned the kind person who helped let me know their vacuums can’t always pick this up. As a glass repair shop you should be fully equipped to ensure no glass is left in the vehicle. I now will have to find a car detailer comfortable working with micro glass. Unless you absolutely need an emergency repair I definitely would not recommend, unless you have a way to ensure your car is glass free on your own dime after repair.

I am beyond pleased with the work completed on my car! This windshield needed to be replaced for years and I was finally able to make a claim with a bad window chip this year! Well worth the deductible! The service was great! The communication was great! I had my car back within a few hours, no issues at all! Highly recommend them for any repair or replacement. Great judgment on the replacement because repairing that old thing would have been useless lol thanks for the great service Grimes Safelite Team!

Do not deal with these people. All they do is lie. They made an appointment to come to our home. 2 hours before the time frame they called to see if I wanted to make an appointment. They said they couldn’t fix it. It was reported to have damage on the other side of the car. Then all of a sudden they could fix it. I took it to another shop and they said it would break because it had a failed repair. They are who Honda uses for warranties so skip the Honda glass coverage. Is worthless

I can’t say I had a good experience with Safelite. First I called to make an appt which I was disconnected twice because I was needing to talk to customer service and couldn’t get there. When I finally got to customer service 15 minutes later..I was quoted 164.99 to fill a chip in my windshield and was told it was guaranteed not to crack more or they would replace my windshield free. When I got to the site I was told that wasn’t true that they would just put my repair money towards a new windshield. NOT WHAT I WAS TOLD.. when I got my receipt there was another 7.99 added for the filler put in the chip. I called the clerk out on it and she said that was extra. Not told that either. I would not recommend them.