Safelite AutoGlass

I had to have my windshield replaced after it was cracked down the middle. I called Safelite and the customer service I received was exceptional. My appointment was scheduled quickly, and as soon as I walked in the door, they were right there to work on my car. The work was done very well, and quickly. I was also thought the website was great, and gave an accurate estimate for having the windshield replaced. Overall it was an amazing experience, I did however just want to note, that while it says they have a lifetime warranty- that warranty doesn't cover the glass itself, but rather the work done on the car.

​I was wary to schedule an appointment with any company when I needed to replace my windshield. Reviews were hard to come by and nobody I knew had any personal experience with local companies. I ended up scheduling with Safelite and I had a fantastic experience. I called my insurance company to file the claim and they then transferred me to Safelite customer service. The appointment was a breeze to schedule and customer service was phenomenal to work with. Scott was my technician- he was very professional and thorough. There was a second person who worked on the windshield, but I never spoke with him so I'm not sure of his name. He did clean the outside of each window. I received a confirmation phone call and email, 2 reminder emails, and a text with Scott's information. I certainly wouldn't forget my appointment!

The folks were very helpful and did a great job installing a new windshield on our 2009 civic. I wish I could remember the guy's name to give him the credit he deserves. It might have been Ryan. He spotted that one of the windshield wipers was undersized and offered a new pair. I had purchased the wipers several months back and used the book to choose them. The book was wrong. They work much better now. The side seals for the windshield had rotted, which is a common problem for the car so he showed me how they are installed and let me know that it was unfortunately a dealer only item. I took some pictures, ordered them up and installed them with ease a few days later. Overall, great service, great communication and a great experience. With so many larger businesses treating customers like using their service is some sort of a privilege, getting the treatment we received from Safelite was a real treat! Highly recommended. Thanks!!!PositivePunctuality, Quality, Professionalism, ValueServicesWiper blade installation, Auto windshield replacement

Mark was my repair tech.He was very friendly and descriptive and timely. The lobby was clean and cool. The receptionist, Teresa,though very busy handling scheduling , was still courtious and offered me fresh coffee. Although my windshield getting cracked sucked, the unexpected highlight was excellent customer care which most people know is almost nonexistent these days. Thank you Mark and Teresa and safelite for a flawless experience. I would recommend you again in a heartbeat and if I ever have to repair or replace my windshield again, I'll be back.

The mobile service came out to fix my car yesterday with a small rock chip. Never received a message when it was finished. When I came back out to my car there was a large crack, and no one notified me that there was an issue with the repair of the rock chip. My sheet said my vehicle was vacuumed, and there is dirt all over the carpet in my car. I called the technician and left a message to discuss what happened with the repair and didn't receive a call back. I called the Safelite number and was offered to schedule an appointment to replace my windshield at my cost since the repair wasn't successful. I'm not going to reward poor service by giving them more business. Very disappointed.

Made an appointment to get my window fixed (it wasn’t going back up). Guy said it was a 6 second fix…..just off track. Well that fixed worked for 2 times lowering window. What the hell did I pay for? I called to complain and all you get is a message saying that there is no one available to assist you….then hangs up. Great on taking my money….poor on the quality of work. I want a refund!!! I will be talking to bank about reversing charges! Local mechanic ended up ordering the part it needed and repaired the window.NegativeResponsiveness, Quality, Value