Safelite AutoGlass

Had a windshield replaced yesterday at the Davenport, IA location. The windshield has a large ripple that distorts the view. Not a good thing for a windshield and the tech that installed it should probably find another line of work. I’ve attempted to contact Safelite only to fall into seven layers of hell with their automated system. Apparently, they have no interest in speaking with a customer.

I booked online. I ended up getting $230 off in stackable discounts! The tech came to us, and he did a great job. Our service window was 8am-12pm. We got a text the night before with a link to a video showing us what to expect. The tech was there by 8:45 and finished by around 10am. He was very professional and friendly. I paid when I booked the appointment. He called when he was a couple minutes away. We met him on the porch with the keys. He returned them when finished. It couldn't have been easier, and it only cost $310 total for a new windshield, wipers, protective coating, and having them come to us.

Very poor user interface when trying to schedule a service call. Tech broke rear windshield wiper assembly and said he would order a replacement. We went on vacation for days and upon returning I attempted again to contact Safelight to get the wipr assembly replaced. I was informed the part had never been ordered and now am waiting to hear back on when it will be in so they can fix my vehicle. I am less than satisfied with this situation.

I took my Class A motorhome for windshield replacement. After lengthy delays scheduling the install. (They had to pull up to the loading dock. So only non delivery days. Also they had to do it when they had guys to help lift it.) After, I had to go to my rv dealer. They inspected it. And told me it had been installed incorrectly. And that in time it would leak or break. I took it back to Safelite 3 times only to be told it was installed right. But they did ruin the rubber seal around it. They replaced the seal after several calls. Several months later it cracked from the bad install. They denied the warranty claim. I filed a new claim with my insurance. Where I was told they would no longer be using this dealer for large vehicles due to too many complaints. Very rude customer service. Very disorganized. Very unprofessional.

Was able to schedule an appointment online, I got a call confirming my insurance with all costs explained, and an email was sent by the manager the day before confirming the appointment. Day of the appointment, my car was checked in within 5 minutes of arrival. Even though I was going to pick it up in the evening, it was done within 2 hours. Everything was handled professionally and efficiently. Would recommend for auto glass needs.

Just had my windshield replaced this morning and it was the greatest experience! I drove around a lot for work and had a semi send a pebble flying into my windshield, leaving a decent sized chip that ended up branching out pretty badly before I was able to do anything about it. I ended up making an appointment for them to come to me for the replacement, and it was such an easy process! It took a bit of time, but that was to be expected. The serviceman that came out was polite and professional. He got the job done right, and it was even a little less than the quoted time for it to get done. The price wasn't so bad either for a mobile service. I even got some new wiper blades since my old ones were getting bad. Definitely th place to stick with for glass repair/replacement on your vehicle!