Safelite AutoGlass

I made an appointment thru my insurance company online to have a windshield replaced. The appt was for 700 AM this morning. I had made arrangements for a ride to drop it off at 645 AM and pick it up after. Got to the shop and they don't open until 800! I received numerous texts and email reminders--even today asking if I wanted texts updates as my car was being worked on and they weren't open. This is a huge customer service failure. I can not believe that they have and online scheduling calendar that lets you schedule an appt when they are closed. I will use Novus going forward. In fact, I called the insurance company and told them that Safelite reflected badly on them.

A speeding SUV threw a rock at high speed, and it chipped my windshield at bottom nearly out of view. I got it filled through Safelite and Safelite turned the 1-centimeter chip into a 2-inch crack and said they would help if I didn't like it or it got worse, well it did. Less than 48hours later that 2-inch crack made by Safelite filling the chip turned into 2 feet I crack now fully in my field of vision. I called the manager, and he wouldn't help me with the $500 deductible even though the crack would of likely never formed if not from the 2-inch crack formed from the tech filling the very SMALL 1-centimeter chip

I picked up a big chip in my windshield on the way to Missoula MT from Sacramento, CA. After convincing the USAA/Safelite dispatcher that there really was a Safelite AutoGlass shop in Missoula I was able to set up an appointment the next day to get it fixed. Upon arrival at the shop I was greeted very positively - like they appreciated my business - go figure sometimes these day you gotta wonder, but, not here. They were happy to see me, did a great job and were not only very friendly, but were fast too. The technician who fixed my windshield also cleaned all of my windows. Talk about service! I very much recommend this place of business and give my thanks to them for saving me the cost of replacing my windshield. Almost forgot, they vacuumed the seats (after two long days of driving and eating in the car the seats needed it)! This was something that they did not have to do, it was unexpected, and greatly appreciated.

Update in response to Safelite's reply: I took the car to a carwash to clean up the pieces of glass. It was not safe to have people in it, and I wasn't waiting until Safelite was open again. Where was your quality control? Wasting my money would be bad, but wasting my time is worse. I chose Safelite for two reasons when a side window of my son's car was broken on a recent trip to Seattle: quick appointment and their list of things they would do, especially vacuuming out the broken glass. The job was completed in the time promised, but there was a TON of glass left in the car--on the carpet, on the seat, in the door near the handle. They weren't the cheapest, so I really expected they would do the job as promised. Upon pickup, they told my son he could bring the car back if he found glass in it, but why should we have to when they should've gotten it right the first time. These weren't small shards, they were big chunks. Very unprofessional and very disappointing.ServicesAuto side window replacement

I scheduled an appointment and cleared a ridiculous large chunk of time to meet the needs of the mobile service. I did this willingly for the convenience, but the rep never showed up. No communication at all. Call the next day to follow and figure out what had gone wrong. The first call rep couldn't even pretent to be sympathetic to the fact I cleared a full day and the error was on their end. He stated "it happens all the time". He incorrectly passed me to the shop when I asked to leave a complaint with the call center manager. Bad customer service. Going local from now on.

Needed to get my Tacoma windshield replaced. With things as crazy as they are right now I opted for home replacement service. Safelite made that easy. They had appointments at good times. Troy called before driving over and kept me up to date on timing. Installation was under 2 hours. Troy was professional and very pleasant. Safelite isn't the cheapest option out there, but I've learned you get what you pay for. Quality costs and I appreciated how quick and easy Safelite worked. That isn't to say Safelite is the most expensive. They were half the price of Toyota.PositivePunctuality, Quality, Professionalism, Value