Safelite AutoGlass

I had to have two separate appointments. Both lasting over 3 hours each. Second apt the technician did not bring my car back until 30 mins after my scheduled appointment. Another customer came in complaining about their after market windshield they had received. The manager said it’s all the same. “Glass is glass. “ Do not let them lie to you. I drove around for 2 weeks with an after market windshield. It is NOT the same. The OEM windshield looks and performs way better. Tech tried to tell me I needed new wipers. I kindly declined. He continued to go on. I declined AGAIN. Then later during my appointment he reiterated my wipers needing to be replaced. Again I declined. Then he starts talking to the manger about how his sales percentages are up due to upselling wipers and his sales spiel. Just beware of the pushy sales.

Firstly , I have scheduled a total of 5 windshield appointments to rectify my windshield problem. At first, it was just the windshield replacement. Air was being heard in the car so I had to make another appointment to come out and see it. They said the problem was a plastic piece the guy broke. They ordered it and took over a month to get here. Next appointment it was time to install the plastic piece (installed and still didn’t fix the air, the guy said it was the windshield) now, I had an appointment for today and guess what? Windshield was broken. Have to reschedule. Every appointment so far has been me taking off work. This is ridiculous. Over one windshield.

My wife and I have auto insurance with USAA. Recently, my windshield had to be replaced because of a very large crack. USAA contacted me to set up an appointment with a company from their list of approved vendors. The one I sellected was Safelite. I could not have been more satisfied with my choice. From the moment they called to set up the appointment to the day the technician came to make the replacement, I could not have been more satisfied. The technician was exceptional. He was knowledgeable about our vehicle and handled the replacement with expert precision. I could not be more satisfied.

If only I could leave zero stars. This is the worst company in Brunswick I have dealt with in my 60 yrs on the planet. , they took parts off of my car and did not put them back on. I spent over ten hours waiting on them for two days even though I received a text saying they would get to me between 12pm and 5pm. The store would not answer their phone all day long today when the people from safelite 1-800 # tried to call them.. Our out of town trip for tomorrow to go see Ringo Star is ruined because they could not complete the work. They tell me Brunswick's District manager is going to call me, but I wont hold my breath because everyone from safelite I have talked to in the last two days was as dishonest as the day is long. They will say anything to get you off the phone. Trust me if you need a windshield in Brunswick go to a mom & pop because they are truly not that dependable if you are paying out of pocket instead of using Insurance.

Worst customer service I’ve ever experienced. Having setting up a 9:30 appointment on line I dropped off my truck at 9:15. After not hearing a word all day I showed up at 4:45. Was told they could not replace my glass due to Safetite policy of a bit of rust on the top of truck. Went to look at my truck and having brought it in with a single crack it now had a hole in the windshield punched by a hammer that they covered with tape. They told me I was lucky to still have any windshield left and handed me my keys. Never Safelite will you ever work on another of my vehicles or any of the company I am associated with. Public beware!

SAFELITE DESTROYS! SAFELITE DESTRUCTS! Terrible customer service and work performance! On August 16,2024 I went to pick my truck up from a windshield replacement because of a surface crack. Had not heard from them all day. Arrived 15 minutes before closing and no one spoke to us until 15 minutes after closing. Technician informed my husband that a rust spot prevented the windshield installation. He failed to mention two new large holes, surrounded by cracks and partially covered by tape. The technician or the manager was unable to explain why the new holes were made prior to the decision of not replacing the windshield since the rust spot was clearly visible at drop off that morning as well as the day before. It was totally unacceptable to make the windshield unsafe and put my truck at risk for future water damage! In other words, the rust spot was the excuse used to cover up the mistake of the new holes and cracks! One phone call about the rust spot was all that was needed to prevent the destruction of our windshield. We would have gladly picked up our truck, accepted the no installation decision, and drove home with the truck condition unchanged. The entire process beginning with the appointment, was a complete disaster! A detailed report has been provided to regional management and the Customer Care Team. Warning- if you want good customer service and quality results for your windshield, find another place!