Safelite AutoGlass

The first time I visited Safelite, it was at the shop in Buford, and I was not impressed. They ignored all my requests. When my windshield cracked, I decided to shop around because I didn't want to deal with Safelite again. I found that their prices were lower than everyone else's, so I decided to try a different shop and went to the one in Cumming. I'm glad I did! From the moment I walked into the shop, I was treated with respect. The technician kept me informed at every step of the process and allowed me to inspect the installation before billing me. I would recommend the Safelite in Cumming to all my friends.

I was overcharged from the amount that was agreed to in my appointment (6/6/25) which was scheduled online the previous day. Also, the rearview mirror was loose and cracked in two different places. Both of these issues I didn't realize had happened until returning home. The day after my service (6/7/25) the location agreed to refund me $48.15 and a service tech came out to check the mirror. He is scheduled to return with a new mirror and install it on either 6/9 or 6/10. My appointment was at 2:00 and I arrived 20 minutes early. Around 3:30 when it was "completed" the service bay was in party mode with loud music blaring non-stop. This experience reminded me of an adage that my father always stressed and that I normally follow: Never take your car to a shop on either a Monday or Friday. He was right. It feels real shady online when the amount that first appears to be due, then changes by $40.00 for a recycling fee that seems dubious. With the amount of used glass that Safelite generates, one would think that a recycling company would gladly pay Safelite a nominal amount to have it. Thus negating a fee needing to be charged to the customer. Another shady practice is not providing a physical copy of the receipt but saying it has been emailed to you. Is this an attempt to hope that you don't notice being overcharged? Watch these people like a Hawk. UPDATE I can't ever give this company more than a 1 but I do want to thank Patrick for his professionalism in coming to my home and replacing the cheapo mirror the shop put on. The cheapo one must of come from Amazon (crap) or a third rate auto parts store. Patrick got an original OEM mirror, installed it in a timely manner and now it works great. Thank you Sir for making a totally bad experience Better!

Everything was great UNTIL 5 days after a new windshield was installed! Our technician was polite and seemed to know what he was doing. He informed us to wait 24 hours before washing that area to give it a good chance to seal. 5 days later ( this afternoon) we went to a car wash and disaster hit! water came pouring in from the top of the windshield all the way across! called customer service... either wait 8 more days for someone to fix the problem (UNACCEPTABLE) or drive 2 hours each way with a windshield that may pop out on the way (with projected heavy rain for the next few days)... also UNACCEPTABLE! In this condition it doesn't feel safe to drive anywhere! Have tried to have Safelight Corporate contact the Cummings location numerous times to resolve this issue with negative results!

I scheduled an appointment and they called me the next day to reschedule which I was understanding about but still a tad frustrated because I didn't want the chip to get worse. Well unfortunately it did. Monday rolls around and I get another call expecting them to say they were on the way but instead they call to reschedule yet again. Not caring about the chip expanding to a full blown crack way larger than 6 inches and not caring about the inconvenience to me. The technician who called was actually a very nice and understanding person but this experience was not a good one for me. Truly disappointed with how things went. And of course I paid for the service that never happened, hopefully I get refunded sooner rather than later.

I had an outstanding experience with Safelite AutoGlass, thanks to Ivan. He arrived earlier than expected, which was a pleasant surprise, and from the moment he introduced himself, it was clear I was in good hands. Ivan was courteous, professional, and highly knowledgeable. He took the time to clearly explain the entire process, including any potential risks, which I really appreciated. His attention to detail and expertise were evident throughout the service. Ivan did an excellent job with the repair and went above and beyond to ensure everything was done right. I can’t even see the crack in the windshield anymore!! He truly deserves recognition for his diligence and exceptional customer service. I’m very satisfied with the overall experience and highly recommend both Ivan and Safelite AutoGlass!

Horrible customer service! Tech came to replaced my windshield - he cracked it when installing it and told me several times that I need to pay for it to make a replacement order faster that if I did not pay now he didn't know when it would get rescheduled. I stated that no I will not pay for a broken windshield. Next day they wanted to reschedule I said no that I will find someone else that it was a little shady to expect a customer to pay for installing a broken windshield she went on to threaten with sending it to collections and hung up on me. So of course when I rudely call back she doesn't want to speak with me.