Safelite AutoGlass

This is the most UNPROFESSIONAL location I've ever been to. The poor excuse of a manager Willis should be re-trained on his customer service and communication skills. There's a more appropriate way to have a conversation with a paying out of pocket customer than to say he dont have to hear/listen to my issue and walked away. I had a 3pm appointment, in which I dropped the car off at 230pm to ensure I was early for my appointment. Upon my arrival, they informed me that my vehicle should be ready around 5pm(closing time) and asked if I had at least half a tank of gas so they could calibrate my car. At 436pm, they called to tell me that I would have to reschedule due to them not having the right windshield. I arrived at the location at 450 to retrieve my vehicle, and the young man was just backing the vehicle out of the garage to bring it back around front for me to grab the keys. .... BUT once he left the garage another tech noticed that he left a few parts off of my vehicle and walked thru the building to meet him out front to then raise the hood and add back the parts that were left off. They acted as if I was a bother to bring up the things I noticed and inconvenienced on, Don't trust this location to give good service nor to put back all your parts on your vehicle when they return it.

I love Safelite!! I am a first time user. My Safelite tech, Franklin, notified me the morning of my service his approximate arrival time. Then called me when he was on the way. He was so professional, and such a gentleman. I had the car in the garage. When Franklin arrived he told me where he would like it sitting for him to work on it. I did not have to have a windshield replacement. I had a small chip in the windshield where a large truck had thrown a rock. It was right in my line of vision and I thought it looked like it may have been spreading in size. I wanted it sealed before it got any larger. Franklin wanted to make sure I understood that it would still be visible—that this procedure would not make it go away completely. I told him I understood, but, that I was concerned it might get larger. When he was through, it was barely visible. Yes, you can still see it, but it looks much smaller and hardly noticeable. In fact, now you really have to look for it. Since the chip was right in my line of vision when driving, it was a nuisance and now you don’t even notice it. Thank you, Franklin, for a job well done, and to Safelite for having this service available. Safelite was so easy to schedule an appointment for my convenience, as well as I had to reschedule several times due to other appointments that were rescheduled beyond my control. All I had to do was go online and set up the next available that worked for me and click reschedule. I wish all companies were as easy to work with as my experience with Safelite. Thank you, again, for a job well done and your convenient scheduling system.

I would not recommend this location. They do not value your time. Poor communication from front desk staff. If you think that your appointment time will be honored, think again. If you enjoy lack of communication, attitude, and don’t mind sitting past your appointment time then this is the place for you. I had an appointment for 11:00. I was asked to be there 10 minutes before time. I showed up 15 minutes before time. The many text, calls, and emails that I received, I’m surely thinking that they will be on point with service. Absolutely not the case, I sat for over an hour and had to confront the front desk representative about why are they so behind. His attitude sucked and he showed not an ounce of concern. He had the audacity to say that I’m not in the back to know why they’re behind with an attitude as if I’m worrying him for asking a valid and understandable question about my appointment. He proceeded to do other things to match the attitude that was rendered all around with showing me that I’m not important. I then asked for him to cancel the appointment so that I can reschedule it at another location. He stated he did and he did not. I drove from that location to Marietta to learn that he lied. Appointment was still in place. I had to reschedule my appointment at the Marietta location for another day. My time was wasted with those people for sure. I’m looking forward to a better experience for my upcoming appointment in Marietta! Sad that employees at the Lithia Springs location get to treat customers as though they’re not valued and that were not contributing to them a paycheck. Customer service is the foundation and the backbone to a business! DO BETTER..

This location replaced my winshield Incorrectly on January 4th ,2024, as a result my car flooded the next day from the rain . The improper install was not sealed and water poured through my top vents of my brand new 2023 ford bronco sport . Destroying my seats , dash and display . Tried getting someone over that weekend and following Monday where it rained again but because they had no openings to replace they scheduled me for the next day . It rained again after doing the best I could to place 3 big towns and garbage bags it still flooded through the same vents. I’m currently emailing Safelite as a company they have a rental but it has been extremely difficult getting one of the four persons they assigned on the case to return a call or email to resolve the issues now repeating . The display goes in and out , can’t turn the heat or radio off , my warranty is now invalid due to their mistake and they are stalling but this will not go away !!! Be cautious having them service your vehicle!!! Google doesn’t allow me to upload videos but it’s as if someone poured 25 gallon pitchers of water through the top of the winshield that’s the minimum amount. I had to soak up water 2 weeks after at the dealership from the 4th . Moisture create mold abs corrosion and they will need to take accountability for this BRAND NEW TRUCK I BOUGHT IN SEP 2023 yes 4 months old 16 miles in the dash RUINED!!

Worst experience ever. First time Safelite came to my home to replace my trunk windshield, the glass they brought was missing a piece for my trunk cable to connect to. Ron told me we’d have to reschedule for two days later and order another windshield. When that day came, Reggie called to say the glass had cracked—his tone basically felt like “welp, you’re out of luck”—and rescheduled me again. I called back and spoke to Ron, who confirmed the glass broke and said he’d flag my contract for the manager to inspect the new windshield before installation to ensure all four connecting points were present and nothing was damaged. When the next appointment came, Ethan the tech showed up—and we were right back at square one. The new windshield only had 3 defroster attachments when my car clearly has 4. When I asked “what now?” his attitude was basically “not my problem.” He then put crash wrap on my trunk so sloppy it was baggy and could catch air like a parachute. After that, they tried to reschedule me again for 7 days out to order the “correct” windshield—absolutely ridiculous considering they’d already been paid. I canceled and took my business elsewhere. The only positive was tech Austin—he was punctual, friendly, knowledgeable, and clearly takes pride in his work. Sadly, the rest of the experience was awful.

I would not recommend SAFELITE AUTO GLASS REPAIR! I was referred to them by my insurance Company as the service provider for my windshield replacement. When I received my car back, there is a substantial cut in the back portion of the drivers seat. I notified SAFELITE of this unfortunate incident, they sent me a photo of the seat stating it was covered. I informed them that this was not satisfactory, they sent a call PLE more photos of the seat being covered and dismissed my concern. No investing time finding out what happened, No call to express concern as to how my seat was cut! A few photos and an email from a manager not of that location. This IS NOT AN ACT OF PROVIDING SERVICE TO THE CUSTOMER, BUT, PROOF OF THE LACK OF SAID SERVICE!. My floor mats were left dirty with one of their tools inside .. I was informed via the email, “They are not Required to use floor coverings” Further proof that all necessary precautions are NOT taken when you entrust SAFELITE to provide a level of service you would expect from the Company.