Safelite AutoGlass

Horrible job, I have a 2014 well kept Cadillac that I bought from one owner. I literally had a small crack literally the size of a pea and they decided to replace my entire windshield. I get home from work and there's black hand prints all over my steering while on the dashboard and sides of my car, totally no respect for someone's property. On top of them replacing my glass on my Cadillac it's also the wrong glass because they can't collaborate the sensor on the window because they got the glass from an after market place. Now they have to reorder a new glass from GM so that the glass can work with the sensors. I'm very upset with the service at Safelite Auto Glass in Port Charlotte. I will never ever use this place ever again nor would I recommend anyone to go here.

I can't even give them one star (couldn't post without one star), horrible experience from the get go. They charged me twice and I have not received a refund from the initial purchase on Jan 24 of $382.12. They keep saying the check is in the mail. I paid them with paypal, they pulled a no-show and said they didn't have the windshield. They told me they would credit my money back. They came with a windshield and it was broke and couldn't install. They told my husband that they would cancel the order with a refund and we would start fresh. I paid again in Feb with my credit card for $326.81 for the new window install, thinking I got my refund from the first appointment that didn't produce service. My husband has called and went to the shop quite a few times and gets lip service of the check is in the mail. This is unacceptable ! I finally just reported them to paypal. Corporate gave me a credit of $55.31 for such a horrible experience. I have the documentation from my credit card and paypal. Very disappointed to say the least.

I am really starting to lose it with this store. This all started a year ago. I had my glass repaired after a rock hit it. The tech back then told me the fill would not last, and that I would need to have my windshield replaced. Well he was right, it started cracking again recently. So off to the Safelite in Port Charlotte. The first trip last week, the glass conveniently broke. So, they rescheduled. This second time (Monday September 16th 2024) they replaced the glass however they told me they couldn't calibrate the camera because ("according to the person at the front desk") the system bracket was installed crooked and that they needed to call my insurance company to get a new authorization, to order another piece of glass. BS! ( but this is not what the guy who called me said. He said they had done it.) It worked perfectly on the old windshield. So if the bracket was crooked it was something that the installer did in error. He told me I was incorrect. Really? But if it worked before you touched it.... I am still waiting for my car to be fixed. I now have an error message on my car and the safety features do not work at all and they are taking their time to get back to me.

I have called the shop more than 10 times and have not had ANYONE answer. They broke the window mechanism in the process of installing a new window. The technician said he would have someone reach out but I did not receive a phone call. I called the shop and didn’t get an answer. That was 10 calls in 1 day. I reached out to the 1800 number and they tried contacting the local shop and didn’t get an answer either. I’m stuck with a new window that can’t be put down because they broke the window mechanism. I live 45 minutes from the shop and I’m going to have to drive there to speak to someone since they can’t answer the phone.

3rd attempt to replace daughter's windshield on her Tesla. They canceled Fridays appointment without telling her stating the windshield didn't come in with the shipment. Rescheduled for Monday. Each appointment it was clearly stated she needed her car back by 2 p.m.. in order to pick up children from school. Each time, they told her no problem. Arrived at scheduled 9:00 appointment Monday morning. She again reminded them she needed her car back at 2 p.m.. She was told no promises. After rescheduling 3x and making arrangements 3x to be picked up at 9 and dropped off at 2; the no promises statement ... well she was very upset. Decided to take the Tesla elsewhere. She had her windshield replaced once before at a different business but chose Safelite because they were SUPPOSED to be done in hours and not days.

Our insurance company recommended them for our cracked windshield. From the moment we made contact and thru the work, they were professional and they surpassed our expectations by a hundred fold! The car has a camera in the windshield which had to be calibrated and they keep you informed of that process. At the end when they have completed the calibration and are satisfied with it, they give you a certificate to keep with the car as a carfax report will show that there was an insurance claim- so this certificate is very important for the resale of your vehicle. With all that, the process took only an hour and a half, with a nice waiting area.Our insurance paid for 100% of the work done. Car was clean, same condition we gave it to them. Super efficient- they use texting to keep you informed of the process and their status. Feeling pretty lucky to have them in Port Charlotte!