Safelite AutoGlass

Yesterday a technician came to the house to replace my wife's car windshield. He fixed the windshield but seemed to have forgot to inform her of the damage he created in the process. He tore a hole in the rubber trim on both sides of the windshield and removed almost half the trim at the base of the windshield. The representative that came out prior told us the trim at the base of the windshield would be replaced but the technician told her they don't replace it. My wife called the shop to inform them of the damage and they told here to come to the shop. Forgetfulness must be a reoccurring thing for this shop, because they forgot to mention that they could not do anything because their manager was not in. They took pictures of the damage and said they would show them to the manager. They said the manager may or may not call on whether they will fix it or not. We are very disappointed in the service and how we we treated.NegativeQuality, Professionalism

Visited this location to have my 24 toyota corolla windshield replaced. Customer service was great. The time it took was reasonable. They offered me a lower price if I purchased windshield wipers. I was reluctant at first because my car is only 6months old to me and still had the factory wipers on it. I agreed without asking to see the blades they offered, first. Long story short. I got half way home and turned on my windshield wipers and they were the cheapest set of blades I'd ever seen!! I immediately made a U-Turn and went back, requested them to replace my blades with the factory blades they had removed, and they did with no problem. SO REQUEST TO SEE THE BLADES THEY OFFER YOU FOR A "CHEAPER" PRICE!!! They are not a good quality.

I had my vehicle towed to this location at 7am this morning. When I picked my vehicle up the glass they "swept" was not swept. Which is awful considering I called first to ask if my dog was safe to ride or did I need to get more glass cleaned out. They installed the wrong window. I went back angry. I kept a calm voice but did use the F expletive. In the time it took to remove the incorrect window, the manager Carl Limb explained to me my dead husband should have divorced me. Another gentlemen informed me I was ridiculous or crazy. A quick stop to Toyota confirmed the window was infact incorrect. They set me up immediately at Auto GlassRX. They ordered the correct glass, came to my location and charged $200 out the door. BTW SAFELIGHT charged $356.75 if you're wondering. They wasted a full day of my time. I felt uncomfortable as the manager Carl berated me in front of 5 male employees. I would never recommend this place. I hope their corporate sees this and puts and end to the condescending males running that store. It's shameful.

Do not use this company!!!! I got my windshield replaced on May 31st… while the technician was out, he busted my dash board. I was advised a supervisor would be calling me first thing the following morning and was given the “shop” number to call if I didn’t hear anything. Well the shop number doesn’t exist, instead sends me to customer service who can not get ahold of the shop either!!! It’s going on 2 months and 25-30 phone calls later and I still have gotten ZERO communication!! The manager did tell me when I drive up to the store that they may just buy a dash cover… Um, NO! This place is a joke! Take your vehicle somewhere else!!

We were travelling home from a vacation in the Fort Myers area when our windshield was damaged by road debris on the interstate. After checking with insurance, who set us up with an appointment with Safelite in our home town (no local appointments were available and we needed to get home). We found this Safelite location was really close to where we were, so we stopped by to see if they had any suggestions and make sure it was safe to drive the 800+ miles home. The gentleman at the front desk was extremely helpful and professional. He went out and looked at the windshield and had one of the guys pull the vehicle into the garage and vacuum the shards of glass inside the vehicle and then place crash wrap on the window. While they were working on that, he called some of the other locations to see if they had the windshield available so it could be replaced sooner. None were available, but he was confident we could make the drive home with no issues. I offered to pay for their services, but he said nothing was needed, they just wanted us to get home safely. We kept an eye on it the whole time and the temporary wrap held perfectly. We were able to get home safely and are waiting for the windshield installation appointment tomorrow. I can't vouch for the actual installation services of this location, but the professionalism and helpfulness of the employees was outstanding.PositiveProfessionalismServicesService not listed

If I could give zero stars I would! I have been trying to have my windshield replacement rectified for over 4 months now. I had my windshield replaced with the Fort Myers location and they replaced it with the wrong OEM without my approval. It is a brand new vehicle. The correct OEM was supposed to be ordered and I was to be contacted when it came in months ago. Since this issue began NO ONE has contacted me or will return my messages or phone calls. The manager will not call me back or answer my phone calls and the store never picks up their phone when you try calling the number. I call weekly and get transferred to the 1-800 number because they do not answer only to be told that the Fort Myers shop isn’t answering and they will attempt to send the manager an email!This company is awful. I will never recommend them to anyone. Worst experience and customer service I have ever had!