Safelite AutoGlass

Buen servicio y professionalismo. Me acomodaron despues de haber perdido la cita y me informaron de cambios al reemplazo mediante el sitio web y hasta me llamo el technico, Cesar, para resolver mis dudas. 10/10 The staff was professional and gave great service, going as far to work me in, despite missing the appointment. I was updated on the progress of the replacement by the website and even went as far as getting a call from the technician, Cesar, to resolve my doubts. My windshield got replaced in less than a day and I couldn't be more grateful. 10/10

We busted the rear window of our truck on Saturday morning, the day before Easter. I called my insurance company to report it. They got us on touch with Safelite. The earliest Safelite could get to us was the following Monday between noon & 5 pm. On Monday morning i got an email from Safelite reconfirming the appointment, never heard from them again. We live in a very rural area, far from the city, so to speak. By 3:40 pm I started to get a little curious about the appointment so I called the 1800800 number. I spoke with a lady & she confirmed that we were 5th on the list & the technician would be there by 5. At 5:09 pm I still had not heard anything from Safelite so I called the number again, this time I got a recording stating they were closed & to call back the next day. I went online to see if I could get an update but when I logged in they didn't have my information in their system. So I figured we were blown off, so to speak. At 7:08 pm Monday evening I received a call from the Safelite technician stating he was out front. As I was walking out to let him in I recieved a text stating the technician was on the way & was going to be here at 7 pm (the text came through at 7:09 pm). The technician said he had 7 customers today & he was supposed to be off at 5 pm but came anyways. When you read the email it gives you a break down on the procedures they go through, one of which is the technician is supposed to go through the process & describe what they are about to do. As well as vacuum all the glass & clean the windows. During the process the technician did vacuum a little, mainly because I had already vacuumed the inside of the truck. He never went through the process when he got there. We had a difficult time communicating with the technician because he didn't speak English. When he was finishing i looked in the back of the truck & there was still glass from when the technician broke the remaining glass from the edges. I asked if he was going to vacuum it as well as the bed of the truck. He started to get an attitude pointing at his watch. When I reminded him it was part of the service he started to express his frustrations in Spanish. I grew up in Miami so I know what profanities are in Spanish & the technician was cussing up a storm. He never offered to clean the windows, when he set the glass he used the palm of his hand to get the glue to grab. Now there are many palm & finger prints all over the glass. I will never use Safelite again & will never recommend them to anyone. Very poor customer service all around.

Just save your time, money and stress and don’t go to this Safelite location. Their customer service is extremely poor, they act like if they were doing you a favor, it’s impossible to call them. They installed an aftermarket windshield and couldn’t calibrate the safety system, then it took them one week to replace the windshield with an OEM one in order to calibrate the system. When I finally was able to pick up my vehicle it was raining so I jumped quickly into my vehicle and left. The next day I noticed that the hood of my vehicle is SEVERELY SCRATCHED! Good luck getting them to respond. The manager Cesar won’t return calls and his excuse is that they only have “one girl” working, like if that is the customer’s fault. They try to blame everything on the insurance.

The tech made a mess in my interior, damaged a speaker grill and ripped of the passenger visor from the clips, and didn’t even come forward so I noticed when I was driving away. The manager “Cesar” at first seemed friendly and willing to help and said he would put me as priority, and after I had to go physically back a second time for an update (because it’s impossible to get them on the phone), he didn’t remember me at all so I took him to he car and he didn’t even remember the damage. He seems like an alcoholic and someone that doesn’t really care to be there. The commercials are nice and then when you actually go you realize it’s a disaster, from the work itself, to the morale of the employees. I decided to eat the cost of the repairs myself, because I don’t want them touching my car again (their warranty requires THEM to fix the things they break).

Horrible experience been almost 7 weeks. Keep getting a run around. They can’t find me a window for my car. They came out messed up. My driver side door panel scratched it. The shop that safely sent me to never answers. The phone spoke to the supervisor finally after seven weeks, never got another callback from him. The supervisor from Safelite spoke to. She said she was gonna keep me up-to-date with what was going on. Haven’t heard nothing back from her either horrible experience.

The service team did their job well. This review is all about safelite business practices. They are overloading their service team by booking more appointments than the service team can handle. I dropped my car off at 8am, then arrived at 4:50 pm because their website says they close at 5 and I couldn’t get a hold of anyone that works on property. All calls go to some off site call center. When I arrived I still had to wait another hour. The service team did their job well. But safelite needs to improve customer communication and probably needs to schedule better to help relieve stress they are putting on their service team