SWAT Auto Glass

I received service from this company a little over a month ago. I was referred by a family member who had a friend use this company every year and they got the same promo $100. And 2 free nights. I was shocked that I would need another Windshield so soon but a rock on the freeway hit right below my drivers side wiper and it already made a long crack.  I received the $100. Last month and got the email for the hotel room.  So I immediately called them to have them service my windshield. (  The website does NOT say there is a limit or 1st time customer or that you need to mention the promo) just that if you have your Windshield replaced that is the offer. Once the service was completed the driver told me I am not eligible for the offer. I called the office and he said no that is for first time customers only. He said all promotions have to be mentioned at the time of appointment and I am not eligible for anything.  Both times I had to contact my insurance company and change who I wanted my work done by and I explained to them my first appointment what kind of windshield I needed. I made sure they got my business but they are doing nothing to make sure I continue to choose them.  The windshield installer had great communication and was professional. He was quick installing my windshield and reminded me how to take care of my car after the installation.  The person on the phone has always been short with me every time I had to contact him both incidents. He also  gives the attitude that he doesn't Want or Care if he gets my business. My 1st install he even told me to use my original company listed even though I contacted the insurance changed companies and got the approval for my special windshield.  He told me I would Never be eligible for any offers because I would never be a new customer again.  And he couldn't believe I was asking for any offer. They should say on the website that all of their offers are only for first time customers. They definitely need someone else answering the phone to answer questions and making appointments or they will lose alot of business.NegativeProfessionalismServicesAuto windshield replacement

Had my windshield replaced with SWAT through insurance in the past which went well. I liked the quality of the glass and the technicians went straight to work. With my previous experience in 2020, I had Allstate and SWAT Auto Glass took care of everything from insurance, tinting and setting an appointment with Honda to recalibrate the camera for the Honda Sensing, all paid for by SWAT with my insurance claim. Can’t forget I received the $100 + 2 night hotel. This time around, I had switched to GEICO and received a different experience. A claim was filed and the work order was sent to SWAT. They were able to make the appointment fairly quickly and again, the service technicians were on time and went straight to work. The issue I’m experience now is more office related. Same vehicle but different ways of servicing. I had a sun strip on my window which the service technician advised they weren’t able to have it installed prior to installation due to the tint guy being out of office, which I had no complaints. Figured I can call the office and have it rescheduled another day upon the tint guys arrival. When i called the office for SWAT, they advised I have to reach out to a separate business to install the front windshield sun strip since this was being completed after the installation. They agreed to pay the other party a maximum of $30 via credit card however I shall be responsible for the remaining although this should be covered by the insurance claim, right? To add, since the tint business I went with needed a physical card, I still ended up paying out of pocket for the full amount and SWAT auto glass will allegedly send in a check payment through mail. Another issue I came across was the camera recalibration. This time around, I had to set an appointment with Honda myself and will have to pay out of pocket then submit a reimbursement request through my insurance, when in hindsight, the last recalibration service was paid for by SWAT which I am under the impression they billed the insurance for. Although it was the same car but different insurances, their process has completely changed from when I originally had a windshield replacement in 2020. It seems as this time around, they made me, the customer, responsible for getting everything done to satisfaction. Not sure if this is cause in-office wanted to skip a few steps or if this is due to how they handle customers based off of their insurance. In addition , they are currently NOT running the $100 cash + Hotel promotion which in my opinion is a great way to market to new and returning customer, so it’s best to ask if the promotion is still active if this is what’s selling you on having work completed by SWAT. I’d still recommend but most likely will look at their competitors in the next event. Best to ask all your questions with your service representative.

I just signed up today with this company ...so far the service is horrible!!! I'm thinking of cancelling my order. They wasted my time , telling me that if I call my insurance , that I could "SAVE TIME" ! Instead I did exactly what I was told to, and called , and my insurance needed the claim number to do anything . This is after a 30 min wait and was told by Swat Glass that I had everything I need and to just give my name and phone number. Well, Liberty Mutual ( who is a very big , well known company) doesn't agree. I called Gary the manager and he told me I was wrong and they were wrong and that I still didn't need it and that I should waste my time and call again ...even though my insurance absolutely says it is a must ...Horrible service that needs to be fixed ! I will write another review once they finish the job , if I allow them to. Update . They are the worst company to work with period . Going anywhere else is a great Idea. I talked with their manager Bruce. He is very unprofessional , wastes people time , and very rude . boycott this place. I tried calling today and they wasted my time again . horrible business

Exceptional work and customer service! Two technicians completed the install in under 20min, very professional. Even after they were done, gave me the post op care instructions, and the $100 cash, they still went back to remove any prints/ smudges for a clean finish. I was very impressed and will recommend all friends and family to SWAT. Thank you!PositivePunctuality, Quality, Professionalism

Terrible work! Had window replaced and it whistled down the interstate guy that did the install came back 4 times to fix and just smeared caulk all around the window! windshield wiper also somehow ended up unable to lay in proper position !! Guy said since each time he caulked and it wasnt sealing it that he would bring a window and pull the one he put in and reinstall but each time he was supossed to come do that not a word from him!! Called office to discuss with them said they would call back and not a word!!

Carlos and his team did an excellent Windshield Replacement on our '98 Dodge Caravan. They were quick, called Wednesday, they came to us on Thursday, removal-clean-prep-install took about 30 mins. Friendly, professional and very high integrity. Price was excellent too, especially since we don't have the "glass insurance". Highly recommend Swat Auto Glass for all your cars, trucks and vans. Thank you again!