SIR AUTO GLASS & MOBILE CALIBRATION

It started out well but unfortunately the front office dropped the ball 3 times! 1st, no morning call to let me know when they'd be here. 2nd I called to find out when the tech would be here and was told the tech would call, no call. 3rd after the job was done (the tech was amazing, fast, polite, and knowledgeable) the front office informed the tech we owed $300. This was an insurance claim and the deductible was $50. I would say the job was quality, but the front office leaves something to be desired. All I got was, sorry from the same guy who messed up 3 times.

Sir Auto replaced my window and after they left I noticed the view through it was slightly distorted. After two months of trying to get ahold of the appropriate party, being told I would be contacted, and given the run around a tech came out to look at my window, agreed it was a faulty glass and replaced it. After he left, I noticed the exact same issue. It’s now been 1.5 more months of trying to get ahold of someone to replace this 2nd faulty glass. I was told someone would be in contact with me to get it replaced and no one ever calls like promised. I would strongly advise getting your window replaced through Safelite or anywhere but Sir Glass.

Tyson showed up about the time he said he would with everything prepared to work. He was friendly and professional and worked hard under the blazing sun with no complaints. He also took care of some rust he found using a wire wheel and some primer - at no charge! He was clear in his instructions after installation leaving no room for user-error. Final price was very reasonable at less than $300. Would definitely go with this company again!

Highly recommend Sir Auto Glass They came out to my house and replaced the windshield on my Palisade, super fast, professional, and easy to work with. The customer service was honestly one of the best experiences I’ve had., from initial call, helping deal with insurance, and install. You can tell they care and take pride in their work. Veteran-owned, local, and solid all around. Would 100% use them again and recommend to anyone needing auto glass replaced.

These guys are horrible. We have been trying to get a hold of them for 6 working days and no one calls us back. We had our windshield replaced on our F 350 Ford truck. It was installed horribly. We found 2 deep scratches on the truck from the guy removing the previous windshield, a dent and there is black caulking on both sides of the truck and on the interior ceiling on the inside on the fabric. He also left pieces of glass on the ground. This is not a reputable company and we regret that we didn’t go with Safelight!!! Please spare yourself scratches and dents and caulking on your vehicle!! I have tried to call Shaun multiple times but his voicemail is full and so I can’t get a hold of him. This is just like this company, no communication and they don’t care. 2 weeks after my last post and no response. I texted Shaun and still no response. Very unprofessional. I will be contacting the BBB about this situation.

Cautionary Review of SIR Auto Glass I recently had a profoundly disappointing experience with SIR Auto Glass, and I feel compelled to share my experience for anyone considering their services. Despite their online presence suggesting a local operation in Boise, it became quickly apparent that they lack a physical presence in the area. When I encountered issues with my installation, I found it nearly impossible to communicate with anyone beyond their third-party answering service. The installer, whilst apologetic, did not have the necessary parts to complete the job, which left my car sitting unusable in the garage for five days. Moreover, Shaun, the owner apparently based in Portland, initially responded to my complaints but has since fallen silent(his voice mailbox remains full, so it is impossible to leave a message). The installation itself was subpar—my Land Rover’s A-pillar trims were misaligned, risking water damage, and the grille cowling at the base of the windscreen ended up buckled and required replacement. To make matters worse, the interior fabric on the pillars and the sun visors were left stained with black grease or glue, suggesting a lack of attention to detail. Ultimately, I had to take my vehicle to the local Land Rover dealer to rectify these issues, and I am now seriously considering legal action against this business. I urge anyone thinking of hiring SIR Auto Glass to exercise extreme caution and especially consider the high number of recent, negative reviews, not to mention their 'F' rating with the Better Business Bureau. FINAL UPDATE: 10 February 2025. Shaun, as I mentioned in my previous correspondence, the trim pieces as well as the cowl were replaced at the dealership last year due to your lack of a timely response. Additionally, this was the original windshield, which I also stated previously. Frankly, I’m frustrated by your continued refusal to take responsibility. The state of the headliner and side A-pillar damage has nothing to do with ‘a prior install’ since the original windshield had not been replaced before. Your explanation is not only contradictory but suggests a blatant attempt to dodge accountability. If your technician noticed this alleged damage before any work was done, why was I not informed immediately? This is becoming increasingly tiresome. Let me be clear—this is not about the money. I couldn’t care less about that anymore. It’s obvious you’re just trying to save face at this point. I’ve seen several other negative reviews reporting the same issues, so this isn’t exactly new territory for you. I’m done. I’ve given you more than enough chances to take responsibility. Don’t expect to hear from me again. UPDATE: as of today, 14 August 2024, I have received no response from the owner. UPDATE: 9 December 2024. Owner finally decides to leave a 'token' message under my review. To anyone thinking about using this business: just bear in mind that if anything goes wrong, you’ll probably be left to sort it out yourself. Dear Shaun: Your public response is curious, considering I made you aware of the issue at the time, and you ignored my phone messages. This feels like a half-hearted attempt to save face. You never returned my calls or made any effort to address the problem. Shame on you—this reflects very poorly on your business ethics.