Rick's Auto Glass In Brentwood/Franklin

Don't believe any negative reviews about Rick's. I called him this morning and he was at my house and finished by 3pm. And guess what...he actually answers the phone himself! Did a perfect job on my Ford F150 and he was also a pleasure to chat with. Truly the most prompt and professional person I have ever encountered. Don't waste your time calling SAFELITE, call Rick's! He was on time, 1/2 the price, and a real gentleman.PositiveResponsiveness, Quality, Professionalism, Value

Don't listen to the negative reviews. Rick does an outstanding job, and as he runs this small, local business, he takes immense care in making sure he gets the job done right. The entire experience was fantastic and the convenience of him coming to my house to do the repair is immeasurable. I can't imagine how anyone could be displeased with Rick's fantastic service. As long as I live in the Franklin/Brentwood area, I'll be a customer for life.

Very personable, and quick to respond. Came to my workplace parking lot to replace the glass. Had an issue removing a wiper arm on my car from years of corrosion so it broke. But Rick sat on the phone for 20 minutes until he found a replacement that he paid for to replace. You never hope for your windshield to break, but Rick is top notch and the right guy for the job. Made everything super easy. If anyone I know needs new auto glass, I’m giving them Rick’s number.

Rick seems like a real good person but that doesn't mean anything to my car's wet floorboards. When he initially replaced my windshield, I noticed he had gouged my dashboard which I wasn't stoked about but my car is old so I let it slide. I've had several issues since the initial repair. Rick has fixed all of them except this last one, and I AM EXHAUSTED of trying to get in contact with him. Now there's a whistling sound coming from my windshield when I drive and any time it rains my floorboards get soaked. I've called, texted, left voice-mails and either he's purposefully ignoring me or he's super busy. Regardless, I had set up an appointment with him earlier this month and the month is over now and he never showed up. Again, Rick seems like good people and I appreciate his drive for a small business, but I would not recommend his services especially if you drive a nicer car. ***UPDATE: It's been a week now since I initially posted this and even though Rick responded on here, I have yet for him to *actually* call me back. Again, good guy, but further shows the kind of response (or lack of) you'll get as a potential customer.NegativeResponsiveness, Quality, Professionalism, Value

So glad I called Rick's Auto Glass today!! Got a rock ding in my windshield earlier while on the interstate and knew it needed to be addressed quickly to avoid spreading. I Google searched Franklin glass repair and only a couple were still open after 2pm on Saturday. I called Rick's Auto Glass, Rick answered, I told him what happened and where I was. We agreed to meet at a Mapco just off I65 since rain was imminent. My initial and parting impression of Rick..."Super nice guy!" 28 years of experience in the business, he knows what he's doing. The ding is barely detectable after just a few minutes of work, and at a very reasonable fee!! I couldn't be happier and will gladly call Rick for any future glass repairs. Thanks for taking care of my windshield today Rick!

**UPDATE: 5/9 - Spoke with Rick and mailed him my receipt from the Ford dealership, and gave him my mailing address. He said he would mail me a reimbursement check. It's been over a month (now 6/7) and nothing.... I usually don't write negative reviews, but in this instance, I feel the need to do so. I contacted Rick the week of April 10th because he was recommended by a co-worker and I had a huge crack in my windshield. Rick shopped around for the best bargain on a windshield (which was much appreciated), and so we moved forward. He came out to my office the next day during business hours to work on it, which was awesome! Toward the end, he told me he unsure at first as to how to put my wipers back on, but that he called his buddy at Ford and figured it out. I tested them, and they lagged for a second but went down, and I didn't think anything of it. As I was driving home, the insulation piece popped off my windshield and scared me! I called Rick and he was very responsive and told me he would fix it the next day, but I was headed straight out of town and that I would contact him on Monday. That evening, as I was driving to Louisville, I was caught in a rain storm, and when I went to turn my wipers on, they wouldn't work. I was caught on the highway, in the pouring rain, without wipers. I luckily got home safely, and my parents took my car to the Ford dealership. They said that the wipers were incorrectly installed (backward) and that it could've done damage to my car. I was charged over $125 for them to fix the issue. Rick called me that next week and left a voicemail - I couldn't answer because I was at work. I called back and left a message explaining the wiper situation and asked him to please call me back so we could discuss next steps. I never heard back from him. I texted him on 4/27 and still no response ... It seems I cannot get ahold of him when he was previously so responsive, and it also seems like I won't be getting reimbursed for this - I could've been seriously hurt. It's frustrating, and Rick if you read this, I would love for you to call me back. But until then, I will not be doing business with him again, and I will also be letting my company know of this situation, as well so they don't get stuck like I did.