Prime Auto Glass Riverton

I contacted Prime Riverton to replace 2 windshields and do a rock chip repair. Communication was good and I was able to get mobile sevice the next business day. Manuel came out, on time and got right to work. The replacements seemed to go well and Manuel worked very quickly. The only reason for 4 stars vs 5 is I had to work with my insurance, the chip repair had no reimbursement warranty and the Tech didn't speak any English so resolving concerns during and directly after the replacement was not efficient.

I am appalled that this company is in business. I scheduled an appointment to have a technician come to my home for a windshield replacement on my vehicle. Shortly after my scheduled time I received a text my appt had been cancelled. I called their shop to find out why they cancelled and they told that I had missed my appointment and very quickly reminded me of the non refundable deposit. I told the technician that my appointment was for them to come to my home not for me to go to their shop. He told me they didn’t have my address and they wouldn’t have been able to come to my home. I tried to remind him of the call I made to him when I scheduled my appointment but he would not let me speak and spoke over the top of me the entire time. I was extremely upset because the vehicle needed to be inspected and registered the following day. The only good thing that came out of this was he refunded me my "nonrefundable" deposit. However, in doing so he told me "to find someone else that would come to my home."

I called ahead and scheduled an appointment for a rock chip repair. I show up for the appointment and they tell me they can’t work on it for another 3 hours. Very poor customer service. No phone call to let me know they were behind. They told me on the phone that the rock chip repair takes less than a hour. What good is an appointment with this company?? People make appointments because they don’t want to sit around all day wasting time at the their shop for a simple rock chip repair. The lady at the desk had no customer service skills. Very disappointed. I will not recommend them to any of my friends.

TOP TIER🔥🔥 These guys went above and beyond. Pau handled the entire process of getting my warranty services to cover the cost, Julio got me scheduled, and the tech that came to my house was super professional and quick. He also helped my wife carry some boxes up 3 flights of stairs while I was out of the house. I’ve honestly never had a company do their entire job so well! I’ve also never left a review for anyone before so this has to mean something’s! Anyways thanks prime auto glass super happy with my experience

Why would I go anywhere else? I have plenty of bad stories from some other local windshield repair shops. Totally different experience here. I called and spoke with Julio yesterday, at lunch. He located the windshield I wanted, same day. Was ready when he said he would be. Finished when he said he would finish. Was friendly. Has a clean shop, pleasant employees. He seems to be doing everything right. It's rare these days to find someone who runs a business like this. I highly recommend going here.

I just had my 2017 VW Jetta in for window tint. I work for a premium auto parts supplier of European automotive repair shops. We have a very discerning clientele, with top notch customer focused business models. I have to say that Julio, and his team at Prime Auto Glass is that type of business. They delivered a flawless result!! The attention to detail, and instructions for maintaining the aperance of my tint. Was very helpful, they even put tape over the window buttons. So that you won't accidentally roll down the window while the tint is cureing. The waiting room is very comfortable and Julio even checked in to offer bottled water. Prices are reasonable, payment by card or cash welcome! Thank you Julio you absolutely 💯% earned my business and admiration!!