Payless Auto Glass

Horrible customer service scheduled appointment to have glass fixed in my work truck, that I use to feed my family. Appointment was for 5/31/18 between the hours of 11-3 I called at 12 to get better window. Didn’t want to sit around and wait all day. It’s 3:17 no call no show no answer. I would not refer to anyone. Arrogance like there the only company around.

They gave me a quote, to which they raised the price on the day of work, they gave me the dashboard of the dirty car, my rearview mirror has the built-in lights which stopped working after they changed my windshield, they gave me excuses. And the only thing I asked is that they give me the car working, they were not responsible now I must look for an electrician

What's a Safelite?? As long as I live in New England I'll use Payless and refer any and everyone to them as well. John is the gentleman I spoke with every time I called there. He was polite and knowledgeable, and kept me updated all throughout the process. Nate is the gentleman that actually came to my job in Wtby to fix my window. He Didn't know me from a hole in the wall but I felt as if he treated me like I was family. He reassured me that everything would be good as new and he proved it. He gleaned the glass shards from every nook and cranny of my car, showed me what he did to the window, and tested everything. Thank you so much, NATE & JOHN!!

I didn't use the glass repair portion but I did use the car wash and it broke down in the middle of my car wash this morning so I have a half prewashed vehicle and I have to go home and rinse it off myself.NegativeQualityServicesCar waxing

Best experience with a Glass Company!! Call them on Monday got my windshield replaced very next day !! After wating for about 4 months for Safelite customer service "Windshield replacement"! I've heard only bad things about Safelite and I thought people were exaggerating, but they weren't .. Safelite Sucks !!! *Payless Glass is the company you should go. ☆☆☆☆☆ Thank You guys for being very professional!

I searched out a professional windshield installer to replace the windshield on my "new to me" truck and OBVIOUSLY, I chose the right place. John was a complete pro. The minute he looked at the faulty installation of the windshield that came with my truck, he knew exactly what needed to be done. He immediately called Ford and secured a windshield for me and gave me a fair price. I dropped my truck off a few days later and they completed the installation. Everything was done well but even more importantly, completely clean! I would not hesitate to recommend John and his team to take care of any of your glass needs! They are the best!!!