Payless Auto Glass

Wonderful business to work with- efficient and professional! After waiting almost a month to no avail for a competitor ( Safelight) to repair our rear automobile windshield, we received a recommendation from a previous customer that Payless Auto glass would bring success to our predicament and they did! One call first to the Groton office and then to the Norwich office and we received almost immediate attention to our repair problem and service that very afternoon! We cannot express how satifisfied we were for their service. Thank you Payless auto glass professionals!ServicesAuto rear window replacement

Warning. I didn’t listen to my own advice in listening to others that gave a bad review. Think twice before booking a window repair. Confirm and appoint and then never show up. Be told that I never reconfirmed, which is not true. Install the new window and leave the broken glass from the old window laying all around the truck without any cleanup.NegativePunctuality, Professionalism

First time thay went to the dealership. second time thay came out to fix it but it needed to be replaced had to get authorization from the dealership. Third time it was to be 10to12 at 12:30 I called them thay are still on a job call them at 2:10 he could not fine my house so he went on to the next job the numbers are on the house and mailbox my house is 5 feet off the road he if the dealership was not paying for this I would call safelite payless sucks

I was not happy with the way the time set up was not explained to me once I reached out to them when they didn’t arrive at the time I was told. However, the Installer, Mike was awesome. He was polite, explained the whole process and was quick and excellent at what he did. I would refer him specifically to anyone needing service to windshield. Thanks Mike!!!

Payless Auto Glass in Norwichtown is top notch ! I recently had a very bad experience with an auto detailer that had scratched all of the glass on my 2022 Mitsubishi Outlander Sport and needed to be replaced. After shopping around, I found Payless in Norwichtown. I was greeted on the phone by the Manager Nick. He was very easy to deal with and put a quote together and had it sent to me. He was about $1000.00 cheaper than other quotes that I had received. He ordered all the glass and had the entire job done in one day. I also dealt with Shayne and he was also very easy to work with. My car looks great once again thanks to these two gentlemen. Thank you Nick and Shayne.

I went and booked an appointment online for Monday afternoon for my boss's back window in his truck. Monday morning they called me to let me know they could not do it Monday but will be out Wednesday. Wednesday afternoon came no one called or showed up, so I called to figure out what was going on. At first no one answered. The second time I call the lady hung up on me. The third time I finally was able to talk to someone. They informed me that they do work till 4pm. So I waited and again no one showed up. First thing Thursday morning I called again to figure out why no showed up for the appointment they set. I was informed I was not even on the schedule for Wednesday. So after 30 minutes on phone going over my order for the 4th time after it took them 15 minutes to even find it, I was told I was all set for Friday now between 1pm-5pm. I was not going to be there so I gave them the payment over the phone and still asked for a call when someone was on the way. Friday came and nothing, no one called or showed up. I know it was raining off and on but still call if you have to cancel. So now I had to go through another company and have to wait even long.NegativePunctuality, Professionalism