Payless Auto Glass

I cannot say enough great things about my experience at Payless Auto Glass. It was my first time dealing with a cracked windshield. They helped me fix my front windshield fast and on the same day. Greg, walked me through the process and had me in and out in under 2 hours. Rob is an excellent technician and did a great job with my windshield. It’s been a few months now and my windshield is just like new. Excellent job!

Place is an absolute joke. The lady just took me off hold while having a conversation with her boss and was talking about what the job entailed. She told me you have to replace all the glass for the back of my dodge window and it would be 950$ , when i got an online quote for 355. During the conversation she was having with her boss while i was "on hold" she said it was 400 and they could just replace the left side that was damaged but to replace everything. Payless autoglass is a bunch of liars and frauds. Do not go there!

Prepare to wait. Customer service very unprofessional. The place needs new management. Got there at 9:30am it’s a first come first serve kind of deal. Sat there all morning, work was finally done around noon. Had some scuff marks in my car from the employees installing the glass. There was small shards of glass on my door panel, seat, and the floor, my windshield wasn’t crack. I guess when they cut the window off ( I watched them do that) small pieces of glass sprinkled everywhere. I have children. The least they could of done was vacuum the mess they made. Super disappointed

We had the front drivers side window replaced in an Audi A4 and not only did they break the door handle on the interior of the door, not even 3 months later the window wiring is now completely fried and the window will no longer go up or down! Called the company and they said that there was nothing they could do. DO NOT USE THESE PEOPLE, not only did they break multiple things in the door they refuse to help with the problems that are now happening because of a botch replacement job. thank god I have a cousin who is an Audi mechanic or we would be royally screwed!! I repeat please do not use this company unless you want more things wrong with your car than you had to begin with!!! if could give no stars I would.NegativeProfessionalismServicesAuto side window replacement, Auto windshield replacement

Whatever you do, don’t make the same mistake we ALMOST made! Make sure to include Payless Auto Glass in your comparison shopping. Use the money you save for other things. Call Payless Auto Glass for a Competing Quote. Safelite Auto Glass was asking almost 10X more money for the exact same job. Thank you, Steve and Todd at Payless! Being our first auto glass replacement experience, we wanted to be confident we were getting a good “value match.” Steve at Payless set everything up with Hoffman Auto Group, where we met Todd, who completed the work in less than 45 minutes. Thank you, Steve and Todd! Couldn't have been any easier.

I was on my way into work this am and sure enough a rock hit my windshield. A good 3 in. diameter circle I'd guess... My daughter is due to get her license tomorrow and we all know CT DMV will not allow a cracked windshield. I called Payless as soon as I got to work and I spoke with Steve. He was a pleasure to deal with. He listened to my situation, told me to bring it right in. He contacted my insurance for me, and 2 hours later my car was ready for pickup. My car was just as I left it with a clean new windshield that appears to be exactly what I had and they even cleaned my rear view mirror and re-stuck my oil change sticker. I will recommend Payless Glass to anyone I speak with that needs glass replacement. Steve, thank you for your fantastic customer service!!!