Payless Auto Glass

3 days of phone tag, and its still not fixed. Filed online it bounced the order between 2 offices. One called telling me the cant do it , then 3 hrs later a tech calls and says hes at my house and wont wait. Nobody call , no verified appointment. Call in they hang up 3 times (like they don't know how to use the multi line phone) so I email and get ..." YOU HAVE APPOINTMENT FOR TOMORROW" as my response. Terrible in house communication and its been 3 days and the obstructing , safety compliant issue that im sure my insurance company has paid for already is still BROKEN. Do yourself a favor and call safelite, used them before never had an issue!

Place is an absolute joke. The lady just took me off hold while having a conversation with her boss and was talking about what the job entailed. She told me you have to replace all the glass for the back of my dodge window and it would be 950$ , when i got an online quote for 355. During the conversation she was having with her boss while i was "on hold" she said it was 400 and they could just replace the left side that was damaged but to replace everything. Payless autoglass is a bunch of liars and frauds. Do not go there!

I cannot say enough great things about my experience at Payless Auto Glass. It was my first time dealing with a cracked windshield. They helped me fix my front windshield fast and on the same day. Greg, walked me through the process and had me in and out in under 2 hours. Rob is an excellent technician and did a great job with my windshield. It’s been a few months now and my windshield is just like new. Excellent job!

We had the front drivers side window replaced in an Audi A4 and not only did they break the door handle on the interior of the door, not even 3 months later the window wiring is now completely fried and the window will no longer go up or down! Called the company and they said that there was nothing they could do. DO NOT USE THESE PEOPLE, not only did they break multiple things in the door they refuse to help with the problems that are now happening because of a botch replacement job. thank god I have a cousin who is an Audi mechanic or we would be royally screwed!! I repeat please do not use this company unless you want more things wrong with your car than you had to begin with!!! if could give no stars I would.NegativeProfessionalismServicesAuto side window replacement, Auto windshield replacement

I'm disappointed. My body shop used Payless for a windshield replacement and we literally had THREE windshields that were scratched. Most likely a supplier/warehouse issue, but the issue is that neither installer (there were 2) who came out noticed the scratches on the glass, they just installed without even examining the windshield prior to install. I kept the last scratched windshield because I couldn't wait any longer. The last windshield installed Payless forgot the upper gasket on my car, fortunately it's water-tight but I can't say I'd recommend these guys, they are too busy and got too much going on. Ordered the gasket from my Acura dealer, installed it, and am moving on.

I scheduled my work through insurance on a Friday and I was told to arrive by 8:30 which I did. I sat there all day watching car after car arrive after with their repair or replacement complete before mine. Then I was told that they couldn't find my window. I had to go back the next day. They did a poor temporary replacement with wrap. I sat there on Monday for several hours again. The replacement window was good but they neglected to vacuum or clean up. I've used them several times for cracked windows or the windshield . I was not very happy with this time. I'm not sure I'll go back again.