Onsite Auto Glass Services LLC

Dennis and his team at Onsite Auto Glass are AMAZING! I looked on Yelp because I wanted to find a local company to fix my broken window after last night’s Sunnyvale smash and grab. Onsite Auto Glass has great online reviews and now I know why! Safelite and Auto Glass Now (recommended by my insurance) were quoting me several weeks to get the car window fixed. Once I called Dennis, he immediately helped by working with my insurance, sourcing the parts, had a courier bring one of the parts to San Jose from Hayward, had the technician show up at my home at the same time and fix the window perfectly - This all took place in less than 4 hours on the same day that I called!! WOW! I am so grateful for Dennis and his technician’s awesome help! I was initially dreading having to deal with the broken window situation because I thought it was going to be a hassle, but this company made the entire process so easy for me! They are quick, efficient, reliable and they do excellent work! And their customer service is the absolute best!! What a blessing to get to work with them! I highly recommend their company!

This is the company to use if you have auto glass to be replaced. On a Friday night, I started looking for options and seeking quotes online to have my windshield replaced. Within what seemed like a matter of minutes, Deng had texted me to arrange for service the next day. I wasn’t able to confirm with her until morning and we were still able to set up an appointment for Saturday afternoon. We ran into a snag when Chris discovered the windshield he brought didn’t fit my car. I was upset about the delay that this caused and wasn’t very nice about it, but Chris and Deng hung in there with me. As soon as it was possible to get the right windshield, Chris was back to quickly and expertly install it. Deng adjusted my fee to make up for the unexpected delay and when it was finished, not only did I have a perfectly installed new windshield, I felt like I established a relationship with a company I want to recommend and use again. Service with integrity, excellent pricing…everything you could ask for!

The only reason Im posting this review is because of the SHI*** A** sales rep Dennis who was acting like a total jerk! I called and told him the situation, a landscaping company accidentally shattered my window and was taking responsibility. They'll provide credit card details or I could drop off the check once I received the invoice. He quickly agreed and was more concerned about ordering the most expensive piece of glass at that point. He called again later that night to confirm and again I mentioned the situation I wasn't going to provide my bank or insurance info. Again he quickly brushed me off and I assumed we were at an understanding. I called back the day of 2 hours after the agreed time, no invoice, no info. I AGAIN mentioned the payment situation and he agreed for the 3rd time!!! I asked about the invoice I never received and got it 10 mins before someone showed up to do the work! I forwarded the invoice at that point to the company taking responsibility and the individual completing the work asked for the card info. They threatened to take the glass and leave it completely uncovered without billing info at that moment when I made it absolutely as clear as possible several times that it would be provided ASAP by that company. I completely understand the company needs their money but the way they went about it was completely unprofessional. I hope Dennis gets his attitude, information, paperwork, and customer service skills together!

About 2 months ago, I noticed there's a small crack on the windshield of my Mazda 3. Wasn't big but wasn't small either. OK, I thought, it might stay that way! 2 hours later it expanded across the entire windshield. I was in a big panic and decided to go through my insurance. Dennis reached out to me after I requested for a quote on Yelp, and he helped me through the entire process of making a glass replacement claim by calling the insurance company and talked to them while I remained on the line. The biggest surprise is that he managed to get an approval for OEM glass! Mind you, usually they only approve OEE glass which is not the same thing. Fast forward to the big day, I pulled in front of the shop and dropped off the car key. The job took about 5 hours and my car is in one piece again! An hour after driving off the lot, however, I realized there might be a defect in the glass where I can see lots of ripples from the driver's seat. The passenger can't see anything which is weird. I texted Dennis some pictures and he quickly assured me that they are going to talk to the dealership they got the glass from to submit a warranty request. Unfortunately the dealership ran out of the windshield part (might have been hit with the tariffs or whatnot...) so we needed to wait. That took about less than 2 months, and Dennis contacted me to schedule a time to put on the new windshield. This time everything worked out perfectly. Overall 100% great communication and workmanship. Big props to Dennis and the crew! Hope my windshield could live a long healthy life this time but if the unspeakable happens, I would definitely go with them again. (Pro tip: If you don't have a ride and have to wait, there's a SJ Public Library nearby where you can hang out)

My car's windshield was hit by a small stone on the highway and the crack soon became too large to fix. I filed a glass claim with my insurance and collected a quote for both aftermarket and OEM glass, which are both expensive in the recommended repair shop. Finally, I found Onsite Auto Glass LLC. Their customer representative is very kind to explain the price break-downs for OEM and aftermarket replacement. She also instructed me how to work with my insurance company to switch repair service provider. Their OEM price is more than 10% cheaper than the insurance company's suggested shop! On the next day, the technician (Juan) arrived on time. He is very professional and considerate. He explained the procedures to me, carefully removed accessories, and cleaned leaves below the glass. He installed the new glass neatly and told me how to secure it in the first few hours. Now my car returned to normal again :). Thanks to Juan and onsite LLC. I will highly recommend you to my friends.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

I am beyond grateful to this onsite auto glass service for being a true lifesaver! After my car window was smashed late at night, I was in a tight spot—I’m leaving the country on Friday and desperately needed the repair done before Thanksgiving. I called them around midnight, feeling stressed and unsure, but Dennis was incredibly kind and reassuring. He went above and beyond to adjust their schedule and fit me in the very next day. By 11:00 AM the following morning, Juan Campos arrived and skillfully replaced my window onsite, completing the job by 1:00 PM. The fact that they managed to resolve everything so quickly, with such care and professionalism, during a busy holiday week, was nothing short of amazing. Their kindness, efficiency, and attention to detail turned a frustrating situation into one of immense relief. I can’t thank Dennis and Juan enough for their help—they are truly lifesavers. Highly, highly recommend!