Mike's Auto Glass

I found this business after my car was the subject of a break-in in Miami. They watched as my friend put her purse in a hoodie and placed it under my seat after we parked, then went after my car while we went into a preserve for 10 minutes looking for a plant. Imagine our dismay upon returning... My insurance doesn't cover anything under $1000 so that was useless, and the company they used wanted over $500 for my front right window to be replaced. I said not today, queens, and called up Mike's Auto Glass. They quoted me less than half of my other quote, and told me they'd drive to me in Naples. What!? Absolutely. And they did it a few days later. They called before arriving, arrived early on in the time frame they gave, and were done in 30 minutes. Super professional and even answered a few curious questions I had about different types of car windows. They ran my card right then and there and left my car looking and smelling spectacular. I cannot recommend this place enough. Just as a side note, I did vacuum my car pretty well before the replacement and recommend this if you utilize their services. It saves them time and effort, and it saves you having to sit in glass for a few days while you wait. I obviously couldn't have my friend sit on broken glass in my car as we drove back, so it was not an option for me. They will vacuum glass up, but I think kindness goes both ways. They also recommended Beverly Hills Tinting in Fort Myers and they did an excellent job tinting my windows to try and prevent this in the future. I'm stunned and pleased.PositivePunctuality, Quality, Professionalism, ValueServicesAuto side window replacement

I’d like to share my recent experience with windshield replacement on my car. It was complicated since the car was badged as a Buick allure but it was really a Buick lacrosse since that model was changed over mid year. The guys took all our details, ordered the windshield and promptly arrived after a long drive to install the windshield the next day. It was the Wrong windshield through no fault of theirs! They reordered the next day and arrived again for the install. Did an excellent job. Even better they stayed with their original quote even though the second windshield was more money. They spent allot of time on this and we could not have been happier with the service. Thanks again mikes auto glass for doing an exceptional job! Henry gallant

I’ve dealt with this company three times now so I have a good sample size for my review. The first service we got, it was a man who scheduled the glass appointment over the phone. Showed up to the appointment like normal, and was told that no one was available to work on the car because it was supposed to be a *mobile* service, where they come to you. Of course, he didn’t mention this extremely important detail over the phone, so it was time wasted. Second service went well. Third time, a man booked it over the phone again. Showed up like normal, confirmed twice the day, time AND it being an in-person service, only to find out that no one was there to work on the vehicle and that it was booked for another day, which it wasn’t. If you get a man on the phone handling your booking, hang up immediately. Only ask to book with one the girls who seem to have a grasp of things. You will save yourself so much time.

The worst customer service I have ever dealt with. They quoted me for over $500 and asked if I had comprehensive coverage. I answered I didn’t know, so they got my insurance on a 3-way call and they let me know I did not have comprehensive coverage. The insurance company on the 3-way call said they had a local shop that would do it for $300 and we were in the process of setting up an appointment through SafeLite. The lady who works for Mikes Auto Glass said something in the background along the lines of “He is setting up an appointment elsewhere…!!” and hung up the phone which resulted in me wasting 20 minutes talking to my insurance company. Hanging up ended the 3-way call and everybody involved. I will be taking my business elsewhere, because if the company doesn’t treat everybody like a potential customer, they are not worth dealing with. Just so everybody knows if you do NOT have comprehensive coverage on your auto insurance, GO TO SAFELITE. SAFELITE IS ABOUT 40% CHEAPER AND THEY COME TO YOU.

As my husband was driving on the highway, he heard a ‘bang’ and the rear power window on the driver’s side of our CrV ‘blew out’ and disintegrated. Many scenarios have played in my mind - none of them good - but thankfully he made it home safely. He had already gotten one quote before I arrived home, but our insurance company recommended Mike’s. I called the local Sarasota location, and Scott took my call. He was so friendly, helpful, and professional - and got us scheduled the next morning for replacement - between 9 & 12 - the day before Christmas Eve! (OH - and his quote was less than our first quote!) I mentioned that if there was any way they could come between 9 & 10 am it would help my schedule. Scott said he couldn’t promise, but he’d note my request. Fair enough. 😊 A little after 10 am this morning, I received a call from Ruis - apologizing for being late/unable to make it between 9&10, but saying he’d arrive within the hour - which he did. (I was promised between 9 & noon, so he was definitely not late!) I don’t know about your experiences but for a number of years now, it has been rare to never that I’ve received a call from a repair or service person to inform me of their arrival time or update me in any way! Some have arrived hours after their scheduled time, others haven’t shown at all. Ruis was friendly, informative, professional, and thorough. When the job was completed he explained what he’d done, tested the window, and VACUUMED the glass off the seat and floor of my car - a job I was dreading!!! If you need any auto window work done, I highly recommend Mike’s Auto Glass - especially the Sarasota location. They are #1 in my book!PositivePunctuality, Quality, Professionalism, ValueServicesAuto side window replacement

The most frustrating experience I’ve had with changing a windshield. Mid November they changed out the first windshield. Put blue tape on the top of both sides, took the tape off and the molding was broken on both side at the top. I could hear air coming through the windshield. They came back out, ordered me a new molding (aftermarket) put that one on and it blew off in seconds. Called them back again and they installed a new windshield and new top molding. The tech left, I went out to check it and the top of my truck was missing paint along the top where the original broken molding was. 3 months later, I still have missing paint and no resolve. 2 techs, 2 windshields and both techs left knowing the first molding was broken and the second had to have seen the paint missing from the broken molding. Promises of fixing the paint and still no resolve.