Mel's Auto Glass

UPDATE: Your response here shows your lack of knowledge. I explained multiple times THERE IS NO CUTTING HOLES IN METAL! My van has a removable side panel with windows cutout beneath that is held in place by glass glue. A glass shop removed this panel in the past for a recall. I simply requested the same panel be removed and glass glued on. All your CSR kept saying was “We no longer have the capability to remove the side panels.” The glass is easily ordered online, the panel removed, and the glass glued into place. Again, you guys clearly don’t know what you’re doing. Also, this person never did call me. Very poor experience. The customer service rep was not knowledgeable about my issue. She put me on hold to talk to a supervisor but when I asked to speak to that supervisor she had to take my name and number and he would call me back. Of course he never did. I called someone else and got my answers with no problems and no runaround.

I really wanted to like Mel's Auto Glass because I love supporting local businesses and their reviews looked great, but my experience was really disappointing. First, I called for a quote on a Thursday, and when I called back to schedule, they gave me a much higher number. Thankfully, they honored the original price. I was able to schedule for Saturday morning, which was perfect since we were leaving on a family vacation that following Wednesday. On Friday, they called asking if we could move the appointment from 8 AM to 10 AM. No problem. However, when we showed up at 10 AM and dropped the vehicle off, we received a call within the hour saying the windshield glass had never actually been delivered. They apologized, said it was their mistake, and promised to "double order" the glass and come to our house for a mobile install on Tuesday morning. They also promised a discount for the inconvenience. Tuesday, the mobile technician arrived around noon and replaced the windshield. However, when it came time to pay, they tried to charge me the original full price. I had to remind them about the discount that was promised. After some back and forth with the office, they did honor the discount, but again, it showed a lack of communication. Later that day, when we finally drove the vehicle, we immediately noticed a whistling noise coming from the top right corner of the new windshield. We brought the vehicle back in the next day. They handed us some patch material and told us to plug the gap ourselves, because the weatherstripping they installed was not cut to the proper size. Not ideal. Finally, about a week later, we discovered a bigger problem: our hood latch was completely broken. We found the broken latch piece in our driveway exactly where the technician had worked. We had never opened the hood after the install, and the broken part had clearly been left behind without saying anything. I even remembered seeing the technician working under the hood during the appointment. Overall, the experience was frustrating and disappointing at every step: miscommunication, quality issues, and ultimately, damage to our vehicle without any acknowledgment. I hate to leave a negative review, but I would not recommend Mel’s based on our experience.

This location definitely is not truthful to their customers. We went to Mel's because they were the only place that had a Saturday appointment. Customer service told us glass was ordered and we were set for our 8AM appointment on a Saturday. We came in for appointment and after 2 hrs of waiting were told by the shop the wrong glass came in and had to reschedule for Monday. We came back on Monday and had to drop off vehicle for appointment, I was contacted at 2pm and told yet again the glass was wrong. After calling Customer service I found out that the glass had never made it there and the shop was lying about the fit. Finally after 3 attempts to get a window installed, we were able to take our vehicle home with a new window. They did nothing extra. I have had other glass work done by the big name in town and have always wiped everything down and vacuumed up any broken glass. If you have a extra couple days to waste Mel's is your place. If you want professional service maybe look to the bigger name in town.

My brother has been driving with a cracked windshield for a very long time. I decided to buy him a windshield for his birthday. I have done business with Mel's before and I am very familiar with the quality of people they are and the quality of work they do. Chris Stone was my primary contact this time and she is a customer service goddess! I am grateful for the Six Star customer service. Dayzia was my contact at the point of purchase and she also rendered Six Star customer service. My brother was tickled to be getting a new windshield until I traumatized him with the fact that he"ll consciously or unconsciously think of me everytime he looks through it. Hey, I paid for the windshield. He can pay for his therapy! 😱

THANK YOU ALL! Amazing service from start to finish. Will recommend y’all any chance I get. Robin took my call, got me an estimate for repair, & explained my service options. At home service is so convenient! She got me scheduled for the next week, my choice of day, but I got the impression I could have done it even sooner. Chris came out, & did the repair. He was personable, explained the process, & made me feel confident he was the man for the job (he was!). It took him about an hour, then he was on his way, allowing space for the tech to calibrate the windshield. Rob was the one to perform the calibration. I really appreciate that he went above, & beyond to take my car to the shop to calibrate there versus on site, which had sub-par conditions (not Mel’s fault at all, of course). Thanks for making this as painless as possible!

Called Mel’s to get a quote on my windshield. (Also went to Safelite’s website. Safelite’s was a joke from the initial “quoted price” to having to initiate any chat just to get to a phone number that someone live answers to the real price hundreds of dollars more when I asked the representative on the phone) Kara answered the phone at Mel’s, was enjoyable to talk to and gave me my options. She helped me through the insurance process while on the phone with an agent from our insurance company. They were able to schedule me the next day. Keith, John and Jonathan came out in the morning and called me ahead of time. They were efficient, well run and friendly. …If you're hesitant to talk to people on the phone and prefer to just “book online” you’ll pay for it. Call Mel’s, they did a great job!