Mark Cole's Auto Glass and window tinting

Tinted the windows on my wife’s SUV recently. It took 3 times for them to get it done correctly (original appointment plus 2 take backs). First time taking it back they had to retint the windshield , back windshield and the two front doors due to multiple creases and badly cut lines. Second time taking it back they had to retint the front windshield and the 2 front doors due to what looked like old adhesive left behind from the old tint. There was a bunch of textured spots right in the middle of the windows. Whoever tinted it the first 2 times was sloppy, didn’t even look like they attempted to protect the interior or exterior of the car. The solution was all over the dash and door panels, hood and exterior doors. I’ve been in and around the detailing world for 20 years and know the solution isn’t harmful but it still gives a bad impression to the customer. Only takes a couple seconds to throw a towel over the door panels/dash to attempt to make it look like you tried. 3rd time it was much cleaner. They have a warranty so the fixes were at no charge and pricing was best in town. Receptionist was easy to work with and never questioned any complaints. They were easy to work with and made it right in the long run. Would have been 5 ⭐️ review if it was done correctly the first time. Pictures with yellow circles are a few blemishes from the initial appointment.

Do not take your vehicle here. First time I had bubbles and hair under all of the windows and was left with smears from the solution all over. Brought it back in to have all my windows fixed and there are still two windows with hairs and bubbles on it PLUS now I have four scratches on my rear window of my brand new truck. Not worth the money or the time. Take your vehicle elsewhere.

BIGGEST mistake I've ever made. This place was recommended by a friend, and as a car person, I felt comfortable taking my vehicle there. How I wish I could turn back time; not only did they do a notably TERRIBLE job with my window tinting (visible to the naked eye from a few feet away), but they melted the plastic side panels on my BRAND NEW vehicle. They refused to reimburse us the for the poor job, saying that "they know which guy in the shop did it" and "he doesn't do it like this every time." I'm sorry, but that "one guy" needs to be fired, especially if this is happening to repeat customers. What remained was a brand new damaged vehicle and a VERY unhappy customer. Mark Cole himself has made excuse after excuse on the issue. This is the first bad review I've ever posted about a company. But this one was just too great to let go. Please look elsewhere for window tinting.

I had a very light tint on my car when I purchased it and wanted it darker. I took my car to Mark Coles to have the tint stripped and get darker tint. When I received my car back there were lots of air bubbles under the tint on EVERY window. I gave it about 3 weeks before complaining and they got me in for a redo. When I went to pick my car up there were some of the same air bubbles in the tint. I spoke with one of the guys and pointed out the bubbles. He confirmed that not all the windows were redone but they would do it real quick. He also said that it was normal to have small bubbles under the tint from dust particles from the tint. I have been to other facilities to have my windows tinted and have never received my car back with as much dust in it as what Mark Coles left in my car. This is why I have so many bubbles under the tint. My advice is to pay the extra money and go somewhere else. It will cause less of a headache in the long run. I will not be coming back to Mark Coles.

They did a really good job. At first since it was rainy n moist it wasn't good but when we called them they said give it a few more days and when the sun comes out it will dry out the moisture bubbles and as soon as the sun came out they was rite the bubbles dried up and looks good. I'd give them all my business and tell my friend and family to go to them.

Upon receiving my car back after my window tint, neither of my key fobs would unlock or lock my car. I took it to my mechanic thinking it was just a coincidence that the batteries died at the same time and had the batteries replaced; however, that didn't fix the issue. I then was at the mercy of the dealership where I dropped a few bills and it was determined that my antenna was not working and that it was probably something to do with my window tinting. So, with hesitation thinking there is no way I can prove this, I contacted Cole's and was in communication with Chris Cole. Chris was nothing but professional, courteous and took full responsibility without hesitation and went above and beyond to correct my problem . I couldn't be happier with my service I received all the way around!