King Auto Glass

I went to Kings auto this morning to have a window replaced. Nancy was rude and did not care that I was upset at the way I was handled as a customer. My appt was 8:30am they did not open the door until 8:45am then I was asked if I had an appt and If I bought my window with me. I was then asked if I was pay cash I responded no debit. Nancy then said it would be an additional $5.00. I asked why I was not told that when I made the appointment. I did not get an answer. I was then told I have to pay up front, before my window was installed, I refused to pay up front, I was then told by Nancy that either I pay up front or I can take my car somewhere else! I have used this place before and was pleased with the service. Today was a whole different experience.

If I could rate my experience 0 stars I would, the customer service was poor and honestly turned me off from ever becoming a potential customer. I called and was first greeted by a female and she gave me a quote, and I told her I would call back after talking it over. I called back same day said I would go forward with them and she told me ok it was scheduled and it would happen the following Monday. The following Monday I had heard nothing and about noon I called to check and a man answers the phone and tells me she never scheduled the appointment that she had told me was made and that they couldn’t do it today, and it would have to be tomorrow and they could only do it in the morning when I was unavailable. When asked why the appointment couldn’t happen, they described the situation as just slipping the mind of the first customer service agent. If I were you and you needed help I would honestly go somewhere else.

Kings Auto Glass is outstanding! I had a large crack in my windshield that I had put off having fixed. With a winter storm coming I decided to call King and get an estimate. Not only was the quote about $150 less than what I was prepared to pay but they also scheduled me for that morning...like an hour after I called! When I dropped off my car I was courteously greeted and the staff immediately went to work on my vehicle. I left my car there and received a call about one hour later saying my car was ready for pickup. I am VERY pleased with the service I received and the price I paid. I will patronize this business again if I have auto glass needs!

So so so happy with King Auto Glass! I had a chip in my windshield that safelite came to "repair." A week later the chip had grown into a crack clear across my windshield. I called safelite and they claimed it was a failed repair and now I needed to replace my windshield for nearly $500. I decided to call around and get some other quotes and the last call I made was to King Auto Glass. I spoke to Nancy on the phone and she was awesome. Very nice and professional. I was quoted more than half of what I would have paid with safelite! Not only did they save me money, they also got the job done on the same day I called. King Auto Glass saved me so much time and money, I highly suggest King Auto Glass!!!!

I had my windshield replaced at King's Auto Glass on 4/20/16, lowest price in town (I called around). The next day after getting my windshield replaced it rained, I turned on my windshield wipers and the passenger side wiper completely fell off. It had been broken when my windshield was repaired the day prior. The clip was completely broken off, so it had just been laid on my windshield to look as if it was not broken. I had to replace my wiper that day costing me $29. Once it was replaced and my wiper's were in working condition again my delay/rain sensor no longer worked. I made a phone call to King's Auto Glass and left a message. A week went by and I had not heard back. I called again from my cell phone and no answer, I then called from another number and my phone call was answered. I was told that a message had been left for me when one had not been. I was told to come down to the shop to have the workers take a look at the windshield wiper. I went immediately with my broken windshield wiper in hand and receipt from my out of pocket expense. King's Auto did fully refund my cost for the replacement wiper. The manager then told me that they would call me when the gel came in to fix my rain sensor by the end of the next business day. Over a week has gone by and I have yet to hear from them. They have the lowest prices in town, but their customer service is lacking as well as skill on the actual practice of replacing windshields.

This review has a lot of moving parts. I was referred by a relative, and on the initial contact of all the places I called they were able to get the glass the fastest and at a competitive price. I use my car to work for a living so speed is essential when it comes to the maintenance of my vehicle. Initially when the glass was ordered the first time it was ordered incorrectly. So I ended up waiting an additional 3 days for a total of 5 days to have the glass repaired. For my troubles I was compensated $50 so instead of paying $650 I paid 600 for the first glass. I believe it was due to weather as an extremely cold the prior week, but while driving the vehicle the back glass broke again in a very similar manner. This was 72 hours after it was installed the first time. I contacted this shop immediately to seek a resolution, because I don't know any glass that only lasted 3 days. The owner of the shop said that he would replace the glass ultimately for an additional $100 (which would be a $500 savings to me) . The glass was again special ordered, but for some reason took an additional 7 days to get here versus 3 days to get here the first time. All in all the second installation is going well, and everybody else I've spoken with has had a positive experience with their work. That being said, I would still recommend them, and follow the paper instructions to the t.