K & B Glass Works

I used K & B autoglass as my Subaru Dealer reccomended them and works with them for the Callibration of the Windshield. When I scheduled with them we scheduled with the Subaru Dealer for 8am and they said it would take a few hours. I waited until 9:20am and they still haven't showed up or contacted me. I called and they stated they do time blocks and would be here between 8 and 12. A time block was never communicated to me or the Subaru Dealer at any time. I would cancel and not give them my service if I didn't already wait a few weeks for the replacement of my Windshield and would have to wait another few weeks to get it rescheduled with another company.

Hyundai referred this company to us and we decided to go with them even though they offer no incentives for replacing the windshield like most companies do. 2 weeks after the installation our windshield was already cracked, no impact happened, obviously a bad installation. No problem, things happen. Called the company, a guy came and took pictures, and even though is clear that this was a bad installation they refused to fix it. Not only that but customer service was absolutely nasty about it. Over 30 years of having cracked windshields replaced and not one time this has happened so If I were you, I'd go with any other company.ServicesAuto windshield replacement

I've been using K&B Auto Glass Works over the last several years for all of my vehicles. I've had approximately 10 windshields replaced by them so far. Everything has gone great until I needed my windshield replaced on my current truck. (Please keep in mind that all my windshields get a tint visor strip installed) The original replacement occured in the beginning of the week. First guy that came out and did the install didn't prime the windshield frame correctly, causing wind and water leaks. I called and they scheduled for a tech to come out and look at it. Matt (different tech than the original installer) came to my house the following Saturday (and is about the only tech that is competent in this company) and tried to seal the windshield as best as possible. He told me that if it still had wind noise and let in water afterwards that the windshield would need to be replaced. Well, the windshield still leaked. I called that very next Monday, and they said they would have someone out on Tuesday to replace the windshield. They advised the technician to call me prior to even installing the windshield. He never called me. The tech came out and attempted to "save" the windshield that was in the truck when taking it out and ended up stress cracking the glass. So he had to wait for someone else to bring him another windshield. Well, that windshield didn't have a tint strip on it and they decided to try and tint the glass after it was already in the truck. This created several air bubbles that are STILL present in the film. And the windshield stressed cracked only 2 DAYS LATER after it was installed. Another technician came out and said "I'm sorry but this isn't a stress crack" and tried showing me a spot in the crack that was "the point of impact." Ok, this "point of impact" he is describing is underneath a windshield wiper blade! Even my insurance company said that there is no point of impact and the company should warranty the glass. But they refuse. I am really disappointed in the level of service with this company. Do yourself a favor and go to Gecko Auto Glass and save the headache.

One bad experience. We got referred to them by our insurance company, they scheduled to have our windshield replaced the next day, on the next day we get a call that the windshield was damaged and they couldn't locate one anywhere and had to be ordered.. and so they did, they scheduled again for a week later. on that day the tech called us that he would be arriving in 20 minutes, after half hour he called us to tell us that the windshield had not arrived yet (they didn't even check on the status), they gave us more excuses, this time they where trying to find it somewhere else. we told them not to bother and we would use someone else. their Manager called us 30 minutes later (John) He said that the dealership had a damaged windshield the first time, but that he had authorized locating the windshield at other vendors, so we told him... why didn't you do that in the beginning? he responded that they gave a chance to the dealership to correct the issue and get the windshield ( that at my wife's safety, since she had to drive the car for a week with a badly cracked windshield), he said that it was not their fault and blamed the dealership. the call turned bad when he told my wife in a aggressive tone that they didn't break the windshield, my wife told him that he never told them that it was, but them repairing it in a timely manner as scheduled twice was. I finally took the phone and told him to not bother, as we had contacted Safelite Auto and they are going to take care of it. I WILL NEVER DO BUSINESS WITH THEM AGAIN.... BEWARE!!!

Took my charger to the Dodge dealer where apparently they have a person from K&B on site. I happened to have a cracked windshield and the service writer asked if I wanted them to replace it. I agreed and the following day when my car was ready for the window replacement the K&B guy called me. I specifically asked them about the strip of tint across the top of my window and they assured me that they not only could and would do it they would do it before installing the glass so it looked clean. There was an issue and they rescheduled the replacement for a different day at my house. Upon my arrival home they were just finishing up and I noticed there was no tint. Apparently he was never told about putting the tint back on the new window. He took pictures of the old window with tint and said he would send them to the guy at the dealer and he would contact me about getting it fixed. Later I drove the car and found my rear view mirror to be exceptionally loose. They never reached out to me and after numerous times calling them nobody answered the phone. Apparently their assurance doesn't mean much and follows the same line as the quality. UPDATE...I was contacted by K&B and they realized there was an issue/communication disconnect. After we talked they we're very quick to come out and make sure everything was corrected. It seemed like they sincerely wanted to make things right and they did just that, for that I give them 4 stars and would be willing to give them another try.

This company is a absolute scam. I payed fir a warranty to get my glasses replaced if it ever cracks. They replaced it once. The second time they told me they only do it once a year. Onto my third glass now and they are telling me they only replace it if they installed it poorly. That's gotta be the stupidest thing I've ever heard. Obviously if you mess it up you need to replace it. Do not trust this business. Edit: they have already covered a cracked windshield from a rock once. And now as the owner states they are completely denying it. Clearly a shady way to sell warranty. I was specifically told the warranty would cover cracks from rocks when purchasing this warranty