Jack Morris an Auto Glass Now Company

Poor Service and Unprofessional Experience I went in for glass repair but had to schedule an appointment. Initially, I was told someone would need to inspect my window, that never happened. Instead, they scheduled me for a 3:30 PM appointment the next day and assured me the work would be done by close of business (5 PM). I arrived early, around 3:15 PM, and was not greeted. I had to wait while staff finished phone calls before even being acknowledged. After checking in, I waited for quite a while. Meanwhile, an older Caucasian gentleman came in after me but his car was serviced and completed before me. At 5 PM, I approached the desk to ask for an update, only to be told they were “just about to pull my car around” to begin the repair, clearly far behind schedule. When I reminded them of the 5 PM completion promise, the woman at the desk rudely told me it wasn’t their fault the truck was late. No one informed me of any delays when I checked in, which would have helped me plan better. At that point, I left and scheduled a mobile repair for the following day. While the technician did replace my window, they left broken glass all over the front interior of my car. Completely unacceptable. Overall, the experience was unprofessional, disorganized, and disrespectful of my time. I would not recommend this company to anyone. Wish I had read the reviews before going, but my insurance company recommended this place!

I have used JMAG for windshield replacements in the past and was happy with the service. My last time there was not as good. When I was picking up my car, I was informed that two rubber pieces at the base of the windshield were "dry rotted" and unfit to be reinstalled. They function to keep leaves and other debris from falling down under the hood into the engine compartment. The pieces were returned to me, and I have inspected them. They are not dry rotted, they are flexible, not cracked and completely solid. However they have been damaged by some blade, I assume in the windshield removal process. They have obvious cut marks and slashes in the rubber. My conclusion is that the repairman damaged them accidentally during the removal process. JMAG is now gaslighting me, trying to make me think they are dry rotted when they were actually damaged by their employee. I have complained through their complaint process, and the best they will do is: "If I purchase new ones, they will install them for me". One star.

Took new jeep window frame in to get old windshield glass from previous window frame switched out that was rusted through. Lady in front calls two weeks later and said they broke windshield getting it out of rusted window frame (all they had to do was cut it out) and had to order a new windshield to install. They did not consult with me on the price of the new windshield before taking these steps. Final price they gave me after doing the work Costa the same as a complete new setup so I obviously would not have given me consent to do the work in the first place. Asked them to just keep their windshield and give me back my frame but they decided they will keep it hostage until I pay them the money I never agreed to. There are multiple better shops out there to use, don’t settle for this garbage.ServicesAuto windshield replacement

I called two companies before this one. The first was not open, the second was taking appointments and said it would be a week before servicing me. The third company was Jack Morris Auto Glass. The phone associate was friendly and understanding. She was able to order the glass for my windshield replacement/front driver window asap (made the first morning glass delivery)... My car was ready the same day I called to have the repair. I didn't wait all day neither. It felt great to have a timely and professional service. Especially since, many businesses are having to make people make appointments and wait longer due to short staffing per Covid pandemic. As far as the pricing goes, I'm a firm believer in "You Get What You Pay For"... Thank you, (JM)... Keep up the good work and hiring of awesome associates. 👍

Hands down the best experience I have EVER had as it pertains to window replacements. I filed a claim through my insurance and they use Jack Morris. I called my insurance company at 9:00 am, and Jack Morris was calling me around 9:30 am to arrange a time that works best for me. Bridgette was very prompt and professional and scheduled me an appointment for the same day. She explained everything to me thoroughly and what was all involved, little to say my car was at their shop around 12:00 pm to be serviced. They replaced my windshield and the car was ready around 2:00pm. Do not waste your time going to any other window dealer these are the people you need! Thank you again Jack Morris

I had my windshield replaced in begging of the year . Then I had to go back because they forgot to adhere my automatic starter sensor to the windshield because it was just dangling and my rear view mirror kept falling down so they had to fix that as well . Then I saw where the rubber/hard plastic that adheres to the bottom of my windshield is just sticking out . There’s no debris or anything causing it to do that so I asked them to show me exactly and the MANAGER BRIGETTE was VERY RUDE the young ladies in the office were extremely nice . The young lady asked Brigette would she get the service tech to show me exactly what’s going on with my car and BRIGETTE said”I’m not concerned with that right now I need the ticket on the Mercedes we’ll get to her issue when we’re done” . I told the young lady that that was rude and she kept apologizing but she didn’t do anything it was Brigette . I WON’T BE BACK !!