Jack Morris an Auto Glass Now Company

My car was stolen and Jack Morris had to pull the glass for the police dept. They cracked it during the process. When I called, they scheduled a day to inspect it and possibly fix the issue. The day before I had to push the appointment back as there was other work still being done. The person I talked to couldn't find any notes from the first call and said that they couldn't/wouldn't do anything about the windshield they damaged. It could be their policy but I could have been told that a week prior when the appointment was set. It sounded like they couldn't guarantee their work but they could sell windshields based on the attitude. They used to be a good local company to work with but they seem to be big enough to not care anymore.

Updated review: I have updated my review from 1 star to 4 stars. Here’s why - after I left negative reviews, the company reached out to me multiple times. They made the situation right, they were very apologetic and also fixed my windshield in a timely manner. I cannot say anything negative due to the fact they acknowledged their issue and fixed it without fault! Would use them again! I left my below review- however like I said they have made everything right and fixed my windshield beautifully! I called jack morris due to insurance suggestion. I spoke w call center. They used my vin number to order correct glass etc. they scheduled me for 11/17/23 and said the shop would call me w specific time. I did not receive a call. So I called them. I knew it would have to be brought in because the call center said they would have to calibrate it w camera or defrost something special with the glass.. so I took off half of my work day. I was told to expect 4hr wait time. The office on Raleigh Lagrange rd told me to be there at 8am. I arrived and checked in. I waited 2 hrs before they took my car back. To be told they do not have the glass. They told me the call center ordered everything correctly. But the glass was at another location. They could not schedule me there for another 2 weeks. And I could use the other location next week. I CANNOT MISS WORK! I’ve already taken a half of a day today for nothing. So I will never use Jack Morris again, and I will tell everyone else not to use Jack Morris. There is no reason if I scheduled the appointment in advance for them not to have my windshield at that location, especially when I also called on Wednesday to confirm it and waited 2 hrs before they told me this. I live/work over an hour away. What a good demonstration of how no one values anyone’s time or business. Poor customer service in not making this right.

Very busy, but ABSOLUTELY attentive Team and Front office staff Lady Team of Kathea and Shondra! After Easter (still COVID times) my windshield had a crack that kept spreading and needed replaced. When I called I spoke with Shondra and I could tell it was busy in the background, but as promised she called me back within the same day. She was quick to take my information on the first phone call and ensure we god an OEM replacement windshield and explain the entire process with order and replacement. Within less than a week she had it ordered, delivered and replaced by her team at this location. The waiting room honestly looks like a very nice living room and enclosed from the front by a big window, where Kathea and Shondra are always busy receiving customers as well as the phone being busy. But, they don't ignore you ever, they juggle and care about their customers! They said it would take 2-3 hours on the phone and on the day I came for my appointment, and it was over 2 hours. It's been a few weeks and no issues whatsoever with my windshield. I thank this SUPER HARD working Team at Jack Morris Raleigh Lagrange for your care and ensuring I am driving and seeing where I am driving too :-)PositivePunctualityServicesAuto windshield replacement

I got a pretty small star chip (smaller than a dime) in front windshield and called in the morning and polite receptionist said they were available to fix it now and to come on in. Quoted me only $40 + tax. Price paid was as quoted. Priced same repair online with nearby Safelite Auto Glass and their quote was $104.00. She said time to repair should take only 30-40 minutes and it only took 30 minutes and I was out the door. So glad they could fix it before it spread to the point of a full windshield repair. And very happy they fixed it at a price under $50. Quiet, clean, and cool waiting room. Very happy they were located only 3 minutes from my home, so very convenient. Thought I'd have to drive 30 minutes away. I highly recommend Jack Morris Auto Glass!

I had been trying to get my windshield fixed from a competing business and after two tries with no success, I tried Jack Morris. Kathea (the manager) went above and beyond trying to get me taken care of same day, but there was an issue the with piece of glass they had, so I had to schedule to come back. The day before my appointment I got a reminder call, and when I showed up, my car was immediately taken back. I was told to expect a 3 hour wait, but this location knocked it out in about an hour and a half. They kept me well informed during the process too. I was able to get my claim switched from the competition to Jack Morris without issue as well. Highly recommended.

Rubber molding around the corners of the front windshield on my Ford F250 started to come loose, so took it back to Jack Morris where I had my windshield originally replaced, for evaluation. Kathea McIntosh, Assistant Manager brought out a technician to look at my problem. Without hesitation, she told me they would take care of me and fix the problem as soon as possible. Within a couple of hours, she called to let me the truck was ready, and at no charge. It was a great experience as Kathea was extremely friendly and made me feel like I was the most important customer. Thanks Kathea!!!ServicesAuto windshield leak repair, Auto windshield repair